Total Energies

Based on recent customer reviews, Total Energies is facing significant customer experience challenges across forecourt service, loyalty programme integrity, and complaint handling. Customers report rude attendants, disappearing rewards points, pricing discrepancies between shelf and till, and unresponsive head office channels. Isolated positive mentions exist for specific stations like Weltevreden Park, but the dominant narrative reflects frustration with staff conduct, accountability gaps, and inconsistent service standards across the network.

The most common complaint about Total Energies, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Frontline Experience. Customers repeatedly describe rude, dismissive, and unprofessional attendants across multiple stations. Allegations include theft, harassment of women, slow service, ignoring customers, and managers showing no accountability. Only isolated stations like Weltevreden Park receive praise for friendly staff.

Total Energies has a TrustIndex of 1.8 out of 10 on Hellopeter, based on 55 reviews in the last 12 months. Hellopeter has tracked Total Energies across 225 total reviews. How is the TrustIndex calculated? →