Total Energies
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Total Energies is facing significant customer experience challenges across forecourt service, loyalty programme integrity, and complaint handling. Customers report rude attendants, disappearing rewards points, pricing discrepancies between shelf and till, and unresponsive head office channels. Isolated positive mentions exist for specific stations like Weltevreden Park, but the dominant narrative reflects frustration with staff conduct, accountability gaps, and inconsistent service standards across the network.
TrustIndex
1.8
NPS Score
-100
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Total Energies is facing significant customer experience challenges across forecourt service, loyalty programme integrity, and complaint handling. Customers report rude attendants, disappearing rewards points, pricing discrepancies between shelf and till, and unresponsive head office channels. Isolated positive mentions exist for specific stations like Weltevreden Park, but the dominant narrative reflects frustration with staff conduct, accountability gaps, and inconsistent service standards across the network.
Total Energies has a TrustIndex of 1.8 out of 10 on Hellopeter, based on 47 reviews in the last 12 months. Hellopeter has tracked Total Energies across 225 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2018
I am submitting this complaint regarding the unacceptable conduct of the TotalEnergies Humansdorp filling station in the Kouga Municipality, Eastern Cape, which operates under the management of CBF and branch manager Johan Esterhuizen. My brand‑new bakkie has now been standing at Kelston for three weeks due to water‑contaminated diesel supp**** by this station. Instead of resolving the matter urgently, CBF is dragging their feet, delaying payment, and now even questioning why my own insurance cannot cover the damage, despite the fact that: This was not my accident Not my negligence Not my fault in any way The contamination originated 100% from their pumps This behavior is unacceptable and unprofessional. CBF has already acknowledged that there was water in the diesel, and it is widely known that around 50 vehicles have been damaged by this same incident. Yet they continue to delay, avoid accountability, and shift blame onto innocent customers who trusted the Total brand. Key facts: I filled R500 diesel on 6 May 2026 at the same station. I filled up again on 8 May, after which my vehicle failed. CBF admitted there was water contamination. My vehicle is less than four months old, bought new, and still under full warranty. The repairs must follow manufacturer standards, this is not negotiable. Kelston and I are now suffering the consequences of a problem caused solely by CBF. Whether the diesel “dipped clean” after the tanks were flushed is irrelevant. The contamination clearly originated from this station, and it remains entirely possible that water‑contaminated diesel remained in the pump lines or supply system. CBF failed to verify that the diesel from the pump itself was tested and confirmed clean before resuming sales. Impact on my life: This situation has caused major disruption to my household. I have daily responsibilities, meetings, and children who must be transported. I am currently stranded during the day and must walk to get my children to school. While I appreciate that the branch manager offered his personal vehicle, this is not a sustainable or fair solution, it merely shifts the problem instead of resolving it. What I am requesting: I am formally requesting that CBF immediately pay the required deposit to Kelston so that repairs can proceed — even if the company must temporarily carry the cost and recover it from insurance later. We have had a long‑planned trip to the Karoo at the end of May, and my bakkie is essential for this. It is not acceptable that my plans must be cancelled due to negligence by CBF. TotalEnergies’ reputation is being damaged This incident is dragging the name of TotalEnergies, a respected global brand, through the mud because of the poor management and lack of accountability from a local operator. I am requesting urgent intervention from TotalEnergies South Africa to ensure that this matter is resolved without any further delay.
1 reviews | Active since Mar 2018
I am submitting this complaint regarding the unacceptable conduct of the TotalEnergies Humansdorp filling station in the Kouga Municipality, Eastern Cape, which operates under the management of CBF and branch manager Johan Esterhuizen. My brand‑new bakkie has now been standing at Kelston for three weeks due to water‑contaminated diesel supp**** by this station. Instead of resolving the matter urgently, CBF is dragging their feet, delaying payment, and now even questioning why my own insurance cannot cover the damage, despite the fact that: This was not my accident Not my negligence Not my fault in any way The contamination originated 100% from their pumps This behavior is unacceptable and unprofessional. CBF has already acknowledged that there was water in the diesel, and it is widely known that around 50 vehicles have been damaged by this same incident. Yet they continue to delay, avoid accountability, and shift blame onto innocent customers who trusted the Total brand. Key facts: I filled R500 diesel on 6 May 2026 at the same station. I filled up again on 8 May, after which my vehicle failed. CBF admitted there was water contamination. My vehicle is less than four months old, bought new, and still under full warranty. The repairs must follow manufacturer standards, this is not negotiable. Kelston and I are now suffering the consequences of a problem caused solely by CBF. Whether the diesel “dipped clean” after the tanks were flushed is irrelevant. The contamination clearly originated from this station, and it remains entirely possible that water‑contaminated diesel remained in the pump lines or supply system. CBF failed to verify that the diesel from the pump itself was tested and confirmed clean before resuming sales. Impact on my life: This situation has caused major disruption to my household. I have daily responsibilities, meetings, and children who must be transported. I am currently stranded during the day and must walk to get my children to school. While I appreciate that the branch manager offered his personal vehicle, this is not a sustainable or fair solution, it merely shifts the problem instead of resolving it. What I am requesting: I am formally requesting that CBF immediately pay the required deposit to Kelston so that repairs can proceed — even if the company must temporarily carry the cost and recover it from insurance later. We have had a long‑planned trip to the Karoo at the end of May, and my bakkie is essential for this. It is not acceptable that my plans must be cancelled due to negligence by CBF. TotalEnergies’ reputation is being damaged This incident is dragging the name of TotalEnergies, a respected global brand, through the mud because of the poor management and lack of accountability from a local operator. I am requesting urgent intervention from TotalEnergies South Africa to ensure that this matter is resolved without any further delay.
1 reviews | Active since May 2021
just poured petroleum at pimville total. The petroleum did not move at all. Requested the petrol attendant to check the pump if it works and they are telling me that total is the one that .needs to.do the checks. No one wants to take accountability of the failure to check their own pumps
1 reviews | Active since May 2021
just poured petroleum at pimville total. The petroleum did not move at all. Requested the petrol attendant to check the pump if it works and they are telling me that total is the one that .needs to.do the checks. No one wants to take accountability of the failure to check their own pumps
1 reviews | Active since Jun 2024
I always buy food at Total ekandustrial almost every night.On Wednesday 20th of May at approximately around 19:00 we bought 2 plates ( 1 x Papa & steak and The other plate 1x rice & steak ) both plates were off and the flowing day I went to complain and they said I must come during the day and I went on Friday the 22 and got no help and this morning I went in and they said where is the food I got and on Wednesday.This is unacceptable by the management because if I really wanted I could have gone to social media (facebook,TikTok or X) and complained there. Staff is amazing I think management should be trained by the staff.
1 reviews | Active since Jun 2024
I always buy food at Total ekandustrial almost every night.On Wednesday 20th of May at approximately around 19:00 we bought 2 plates ( 1 x Papa & steak and The other plate 1x rice & steak ) both plates were off and the flowing day I went to complain and they said I must come during the day and I went on Friday the 22 and got no help and this morning I went in and they said where is the food I got and on Wednesday.This is unacceptable by the management because if I really wanted I could have gone to social media (facebook,TikTok or X) and complained there. Staff is amazing I think management should be trained by the staff.
1 reviews | Active since Apr 2025
I went to pour petrol of R600 and i got 3 bars on my Nissan magnite 2021 CVT plus and when I asked they said petrol has increased and I'm aware of the increase but 3 bars for R600. That pull a cashier slip for me but still 8m convinced I even went Google check the bars I should have got they are not corresponding. I asked to see a footage they said the manager wasn't in. The petrol attendants where already angry at me saying who do I think I am what will they do withy money and I don't that the petrol has went up. They were not profess at all is like they knew what they did and they wanted to scare me off. Total moot garage in Daa****rt im so disappointed. I always go there to fill up my car but what happened today scared me.
1 reviews | Active since Apr 2025
I went to pour petrol of R600 and i got 3 bars on my Nissan magnite 2021 CVT plus and when I asked they said petrol has increased and I'm aware of the increase but 3 bars for R600. That pull a cashier slip for me but still 8m convinced I even went Google check the bars I should have got they are not corresponding. I asked to see a footage they said the manager wasn't in. The petrol attendants where already angry at me saying who do I think I am what will they do withy money and I don't that the petrol has went up. They were not profess at all is like they knew what they did and they wanted to scare me off. Total moot garage in Daa****rt im so disappointed. I always go there to fill up my car but what happened today scared me.
1 reviews | Active since Nov 2020
I changed my contacts number .I've been trying to call customer care for the past 7 days to update so I can access my loyal points with fail. How stupid is it to be given an option to update the contacts while the OTP goes to the old number. How on earth I am going to received the OTP.
1 reviews | Active since Nov 2020
I changed my contacts number .I've been trying to call customer care for the past 7 days to update so I can access my loyal points with fail. How stupid is it to be given an option to update the contacts while the OTP goes to the old number. How on earth I am going to received the OTP.
1 reviews | Active since May 2026
****** nothing but ******. Bacupha imishini. This is the second time I have used their services for fuel and with them you leave as you came. Total energies Vryheid.
1 reviews | Active since May 2026
****** nothing but ******. Bacupha imishini. This is the second time I have used their services for fuel and with them you leave as you came. Total energies Vryheid.
1 reviews | Active since Dec 2019
Petrol attendant Ronny stole my iPhone 11 - I was stuck with no cards and I gave them my phone for collateral of R350 when I went back to go and pay for it they told me someone else paid for it basically he stole it Total Energies and Ronny in Total Northriding Corner Malibongwe and Witkoppen I want my ****en phone back
1 reviews | Active since Dec 2019
Petrol attendant Ronny stole my iPhone 11 - I was stuck with no cards and I gave them my phone for collateral of R350 when I went back to go and pay for it they told me someone else paid for it basically he stole it Total Energies and Ronny in Total Northriding Corner Malibongwe and Witkoppen I want my ****en phone back
