TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Took my vehicle in for a side smash repair which was quite bad. M & L managed to replace most parts with OEM parts and all repair work was done to perfection. I haven't come across any other panel shop that can deliver this quality of workmanship.
1 reviews | Active since Jan 2020
Took my vehicle in for a side smash repair which was quite bad. M & L managed to replace most parts with OEM parts and all repair work was done to perfection. I haven't come across any other panel shop that can deliver this quality of workmanship.
1 reviews | Active since Jan 2020
Worse Panelbeaters: from customer services to workmanship. Havilland- the so called reviewer of the work done has no tact in his communication and tries to find a reason to not have to fix issues. I ultimately had to contact the assessor and insurance agency for them to relook at the car after them having the car there for a month and not having fixed the original issues- the assessor exclaimed that they are expensive and the work done was far from par service within the industry. While my car was at M&L there was a new scratch that Havilland says must have come from the towing company, however the scratch in question is not on the assessors report nor on the original images taken by M&L themself- I am still awaiting feedback from the owner or supervisor- Andy. My car has been taken in to them again to fix the issues from the original claim but they fail to acknowledge and fix the additional damage caused by their poor workmanship. It is a grate shame that this Panelbeater Company takes money and renders a sub-par service, while causing further damage and not taking responsibility. I would advise that no one waste their time and money with this company. M&L will never be used by myself in future and I am sure there are more respectful companies around. So got a call from Andy, the so called supervisor- lets me just say, the ROT runs very deep and his Ethics is non existent. Tried calling the owner- Michael Cruywagen- still awaiting a response.
1 reviews | Active since Jan 2020
Worse Panelbeaters: from customer services to workmanship. Havilland- the so called reviewer of the work done has no tact in his communication and tries to find a reason to not have to fix issues. I ultimately had to contact the assessor and insurance agency for them to relook at the car after them having the car there for a month and not having fixed the original issues- the assessor exclaimed that they are expensive and the work done was far from par service within the industry. While my car was at M&L there was a new scratch that Havilland says must have come from the towing company, however the scratch in question is not on the assessors report nor on the original images taken by M&L themself- I am still awaiting feedback from the owner or supervisor- Andy. My car has been taken in to them again to fix the issues from the original claim but they fail to acknowledge and fix the additional damage caused by their poor workmanship. It is a grate shame that this Panelbeater Company takes money and renders a sub-par service, while causing further damage and not taking responsibility. I would advise that no one waste their time and money with this company. M&L will never be used by myself in future and I am sure there are more respectful companies around. So got a call from Andy, the so called supervisor- lets me just say, the ROT runs very deep and his Ethics is non existent. Tried calling the owner- Michael Cruywagen- still awaiting a response.
1 reviews | Active since Jan 2020
the assessor quoted a door repair to my insurer but during the inspection he clearly noted at first glance the door s going to have to be replaced waited 2 weeks for my booking and i was told the replacement door was on site after calling after the service agent as they DO NOT FOLLOW UP with clients as to the progress of the vehicle Not delivering on time commitments Poor spray painting finishes behind door handles removed and SCRATCHED the mirror cover of my vehicle WOULD NOT RECOMMEND TO ANYONE MOST UNPROFESSIONAL SERVICE AGENTS
1 reviews | Active since Jan 2020
the assessor quoted a door repair to my insurer but during the inspection he clearly noted at first glance the door s going to have to be replaced waited 2 weeks for my booking and i was told the replacement door was on site after calling after the service agent as they DO NOT FOLLOW UP with clients as to the progress of the vehicle Not delivering on time commitments Poor spray painting finishes behind door handles removed and SCRATCHED the mirror cover of my vehicle WOULD NOT RECOMMEND TO ANYONE MOST UNPROFESSIONAL SERVICE AGENTS
1 reviews | Active since Jan 2020
The worst service ever. Took my bakkie in for repair after they said VW could bring it in any day and it will take 1 day to re alighn the rear bumper. The bakkie stood there 2 days and nothing has been done on it. Don't know why VW is still using them.
1 reviews | Active since Jan 2020
The worst service ever. Took my bakkie in for repair after they said VW could bring it in any day and it will take 1 day to re alighn the rear bumper. The bakkie stood there 2 days and nothing has been done on it. Don't know why VW is still using them.
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