Modern Auto Parts
Claimed Business
Modern Auto Parts
Claimed Business
49 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Modern Auto Parts is widely praised for fast, reliable delivery of correctly matched auto parts at competitive prices. Customers consistently highlight the efficiency of the online ordering process, strong communication with tracking updates, and exceptional service from named staff members like Zander Smit. However, a recurring pattern of communication breakdowns, particularly around returns and complaint resolution, represents a notable weakness that undermines an otherwise strong reputation.
Top Strengths:
- •Sales & Purchase Experience: Customers consistently describe a smooth, user-friendly online ordering experience with correctly matched parts, competitive pricing, and fast delivery from Cape Town to destinations nationwide.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#11Ranked In Repairs & Service
222h 46mReply Time
86 NPSVery Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 10 hours 58 min
TrustIndex
0
Ranking
#11
in Repairs & Service
Avg Reply
222h 46m
NPS Score
86
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 10 hours 58 min
Review Distribution
4.6|49 Reviews
Jun '25 - May '26
5(82.5%)
4(7.5%)
3(0%)
2(0%)
1(10%)
5(82.5%)
4(7.5%)
3(0%)
2(0%)
1(10%)
Recent reviews (49)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Michael M
1 reviews | Active since Jan 2020
11 Feb 2026, 12:12
Modern Auto Parts: Refund - Positive Review
I would like to extend my sincere thanks to Modern Auto Parts for the excellent service I recently received. I had ordered what, for me, was an expensive component online, and unfortunately, it turned out to be faulty. Given that the purchase was made digitally, I was concerned that resolving the matter might become a lengthy and frustrating process. However, my experience was quite the opposite. From the outset, the team was responsive, professional, and efficient. Communication was clear and timely, and the refund was processed without unnecessary delays or complications. At no stage was I confronted with excessive technicalities or required to escalate the matter further. Instead, the interaction was handled with goodwill, fairness, and mutual respect. It is refreshing to deal with a company that demonstrates such professionalism and customer care. I would not hesitate to recommend Modern Auto Parts to friends and colleagues seeking reliable service and quality support. Thank you once again to your team for managing this matter so effectively. Best wishes, Michael Marinier
Helpful (0)
|Replies (0)MM
Michael M
1 reviews | Active since Jan 2020
11 Feb 2026, 12:12
Modern Auto Parts: Refund - Positive Review
I would like to extend my sincere thanks to Modern Auto Parts for the excellent service I recently received. I had ordered what, for me, was an expensive component online, and unfortunately, it turned out to be faulty. Given that the purchase was made digitally, I was concerned that resolving the matter might become a lengthy and frustrating process. However, my experience was quite the opposite. From the outset, the team was responsive, professional, and efficient. Communication was clear and timely, and the refund was processed without unnecessary delays or complications. At no stage was I confronted with excessive technicalities or required to escalate the matter further. Instead, the interaction was handled with goodwill, fairness, and mutual respect. It is refreshing to deal with a company that demonstrates such professionalism and customer care. I would not hesitate to recommend Modern Auto Parts to friends and colleagues seeking reliable service and quality support. Thank you once again to your team for managing this matter so effectively. Best wishes, Michael Marinier
0
Replies (0)SM
Siphesihle M
1 reviews | Active since Jan 2020
10 Feb 2026, 13:05
Order good quality and on time
I bought Peugeot 206,1.4 rear break drum liners and a sway bar link,which came in good order and as ordered within the stipulated time of delivery.
Helpful (0)
|Replies (0)SM
Siphesihle M
1 reviews | Active since Jan 2020
10 Feb 2026, 13:05
Order good quality and on time
I bought Peugeot 206,1.4 rear break drum liners and a sway bar link,which came in good order and as ordered within the stipulated time of delivery.
0
Replies (0)NM
fM
fulufhelo M
1 reviews | Active since Jan 2020
29 Jan 2026, 15:36
Great company, great products and great service.
Great seller, great service and great quality parts. The parts arrived quick. They perfectly fit my car perfectly.
Helpful (0)
|Replies (0)fM
fulufhelo M
1 reviews | Active since Jan 2020
29 Jan 2026, 15:36
Great company, great products and great service.
Great seller, great service and great quality parts. The parts arrived quick. They perfectly fit my car perfectly.
0
Replies (0)RM