MM
MSC Musica Cruises
Unclaimed Business
MM
MSC Musica Cruises
Unclaimed Business
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
-50Unlikely
Ranking
#9
in Travel & Vacation
NPS Score
-50
Recommended: Unlikely
Review Distribution
1|5 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJS
Jennefer S
1 reviews | Active since Jan 2020
17 Jan 2026, 20:31
MSC Dropped My Bag, Hollard Dropped the Ball
I am extremely disappointed with the way MSC and Hollard Insurance have handled my recent claim. While my suitcase was in MSC’s care, it fell into the ocean. When it was eventually returned, it was drenched in water. My clothes were stained and ruined, and several personal items — including my hair dryer and BMW broadcase — were damaged beyond repair. Despite the fact that this incident occurred while my belongings were under MSC’s responsibility, Hollard Insurance has refused to honor my claim. This is unacceptable. Customers trust MSC to handle their possessions safely and rely on Hollard Insurance for protection when things go wrong. In my case, both companies failed to meet their obligations. I am demanding full compensation for the damaged suitcase, clothing, and personal items. If this matter is not resolved promptly, I will escalate it further with consumer protection authorities and explore legal remedies. MSC and Hollard Insurance — this is not how you treat your customers 😡😡😡
Helpful (0)
|Replies (0)JS
Jennefer S
1 reviews | Active since Jan 2020
17 Jan 2026, 20:31
MSC Dropped My Bag, Hollard Dropped the Ball
I am extremely disappointed with the way MSC and Hollard Insurance have handled my recent claim. While my suitcase was in MSC’s care, it fell into the ocean. When it was eventually returned, it was drenched in water. My clothes were stained and ruined, and several personal items — including my hair dryer and BMW broadcase — were damaged beyond repair. Despite the fact that this incident occurred while my belongings were under MSC’s responsibility, Hollard Insurance has refused to honor my claim. This is unacceptable. Customers trust MSC to handle their possessions safely and rely on Hollard Insurance for protection when things go wrong. In my case, both companies failed to meet their obligations. I am demanding full compensation for the damaged suitcase, clothing, and personal items. If this matter is not resolved promptly, I will escalate it further with consumer protection authorities and explore legal remedies. MSC and Hollard Insurance — this is not how you treat your customers 😡😡😡
0
Replies (0)SM
Simphiwe M
1 reviews | Active since Jan 2020
7 Jan 2026, 10:25
MSC CRIUSE ****
We went on an MSC Cruise 08/12/2025 to 12/12/2025 with booking numbers 63670644 63676024, from Durban to Maputo, the mistake we made was to register our credit cards on the app, they then debited 250 USD, which was promised to be refunded 72 hours after the cruise, up to today we still do not have that money, we have emailed customer care and contacted MSC cruises on 011 844 6073 with no assistance nor return of the funds, was that an MSC ****?
Helpful (0)
|Replies (0)SM
Simphiwe M
1 reviews | Active since Jan 2020
7 Jan 2026, 10:25
MSC CRIUSE ****
We went on an MSC Cruise 08/12/2025 to 12/12/2025 with booking numbers 63670644 63676024, from Durban to Maputo, the mistake we made was to register our credit cards on the app, they then debited 250 USD, which was promised to be refunded 72 hours after the cruise, up to today we still do not have that money, we have emailed customer care and contacted MSC cruises on 011 844 6073 with no assistance nor return of the funds, was that an MSC ****?
0
Replies (0)MR
KM
Keletso M
1 reviews | Active since Jan 2020
9 Jul 2025, 17:00
False expectations XMas in July quotes from 9600
MSC Busy with false expectations adverts CHRISTMAS IN JULY “Enjoy this much-loved B1G1 offer and secure your 2026 cruise from just R4 900* per cabin. Book and pay for the first guest, and the second sails on us. “ No cabins from R4900 as per quote I received amounts are from R9600. Please stop fooling customers
Helpful (0)
|Replies (0)KM
Keletso M
1 reviews | Active since Jan 2020
9 Jul 2025, 17:00
False expectations XMas in July quotes from 9600
MSC Busy with false expectations adverts CHRISTMAS IN JULY “Enjoy this much-loved B1G1 offer and secure your 2026 cruise from just R4 900* per cabin. Book and pay for the first guest, and the second sails on us. “ No cabins from R4900 as per quote I received amounts are from R9600. Please stop fooling customers
0
Replies (0)RP
Rene P
1 reviews | Active since Jan 2020
12 May 2025, 12:11
Poor service with lost and found
Lost and found It has been confirmed by cruise members that an item I have left behind in the cabin has been found same day of end of cruise. They have found the item and informed me to get in contact with lost and found department. The item is not on the list and now no one knows about it but the cruise members and cabin steward found the item. Poor service.
Helpful (0)
|Replies (0)RP
Rene P
1 reviews | Active since Jan 2020
12 May 2025, 12:11
Poor service with lost and found
Lost and found It has been confirmed by cruise members that an item I have left behind in the cabin has been found same day of end of cruise. They have found the item and informed me to get in contact with lost and found department. The item is not on the list and now no one knows about it but the cruise members and cabin steward found the item. Poor service.
0
Replies (0)