South African National Lottery
Unclaimed Business
|1.2|26 Reviews (last 12 months)|This business does not respond to reviews
South African National Lottery
Unclaimed Business
|1.2
26 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, the South African National Lottery is facing significant frustration from players, with a recurring theme being the recent app and website overhaul that customers say erased ticket histories, blocked logins, and broke password reset and OTP functionality. Customers consistently mention difficulties withdrawing funds, unresponsive call centres, and offline retail machines disrupting play around major draws. A few players express gratitude for life-changing wins, but the dominant sentiment reflects deep concern about platform reliability, transparency, and the quality of customer support.
Performance(last 12 months):
Trustindex Rating
1.9NPS Score
-88Unlikely
TrustIndex
1.9
NPS Score
-88
Recommended: Unlikely
Review Distribution
1.2|26 Reviews
Sep '25 - Aug '26
Recent reviews (26)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Matshiliso M
1 reviews | Active since May 2026
21 May 2026, 11:58
Fustrated!!
It has been 15 days since waiting for my funds to reflect in my bank to no vail, I have been told to cancel and withdraw again, I did that and now 72 hours later still nothing! I was told to send an email for escalation still nothing! I’m so fustrated with Ithuba playing with me!!!
Helpful (0)
|Replies (0)MM
Matshiliso M
1 reviews | Active since May 2026
21 May 2026, 11:58
Fustrated!!
It has been 15 days since waiting for my funds to reflect in my bank to no vail, I have been told to cancel and withdraw again, I did that and now 72 hours later still nothing! I was told to send an email for escalation still nothing! I’m so fustrated with Ithuba playing with me!!!
0
Replies (0)JV
Johan V
1 reviews | Active since May 2025
19 May 2026, 13:39
How do you withdraw your funds from National Lottery? Frustration
I received a message to withdraw any balance I have at the National Lottery before 25 May 2026. I visited their website and completed the withdrawal form, ensuring I had entered a banking profile and other details. After filling out the form, there is a button labelled "Send Request". However, this button is greyed out and unresponsive. I tried to call their call centre a number of times and spent many minutes in the queue, but no one answered.
Helpful (0)
|Replies (0)JV
Johan V
1 reviews | Active since May 2025
19 May 2026, 13:39
How do you withdraw your funds from National Lottery? Frustration
I received a message to withdraw any balance I have at the National Lottery before 25 May 2026. I visited their website and completed the withdrawal form, ensuring I had entered a banking profile and other details. After filling out the form, there is a button labelled "Send Request". However, this button is greyed out and unresponsive. I tried to call their call centre a number of times and spent many minutes in the queue, but no one answered.
0
Replies (0)BK
Brian K
1 reviews | Active since Aug 2015
19 May 2026, 11:04
NAtional Lottery *******
I cannot log in or withdraw funds from Lotto Account. I logged a withdrawal notice on my Lotto account but the funds were never deposited to my bank account. You cannot log into nationallottery.co.za - the home page is just blank so you cannot transact on the site, do any inquiries or anything. I also tried calling the National Lottery Help Line - the call gets answered by a electronic voice but never gets transferred to a live agent - The National Lottery is just like the ANC government - ******* ******* and nothing less
Helpful (0)
|Replies (0)BK
Brian K
1 reviews | Active since Aug 2015
19 May 2026, 11:04
NAtional Lottery *******
I cannot log in or withdraw funds from Lotto Account. I logged a withdrawal notice on my Lotto account but the funds were never deposited to my bank account. You cannot log into nationallottery.co.za - the home page is just blank so you cannot transact on the site, do any inquiries or anything. I also tried calling the National Lottery Help Line - the call gets answered by a electronic voice but never gets transferred to a live agent - The National Lottery is just like the ANC government - ******* ******* and nothing less
0
Replies (0)C
Char
1 reviews | Active since May 2026
14 May 2026, 10:32
VERY SUSPICIOUS- getting very similar quick pick numbers across 3 different platforms on 2 different days for Friday's powerball
VERY SUSPICIOUS- getting very similar quick pick numbers across 3 different platforms on 2 different days for Friday's powerball. Has been noticing this pattern for a few weeks now- something doesn't feel right. Could the rumors be true?
Helpful (0)
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Char
1 reviews | Active since May 2026
14 May 2026, 10:32
VERY SUSPICIOUS- getting very similar quick pick numbers across 3 different platforms on 2 different days for Friday's powerball
VERY SUSPICIOUS- getting very similar quick pick numbers across 3 different platforms on 2 different days for Friday's powerball. Has been noticing this pattern for a few weeks now- something doesn't feel right. Could the rumors be true?
0
Replies (0)AA
Anonymous A
1 reviews | Active since Oct 2020
6 May 2026, 14:04
Password recovery function not working
I keep on getting emails that I must withdraw my funds before end of May but the password recovery not working. I'm still using same email address and number. I do receive the OTP but the password changing function is not working. I wonder if this is intentional? Why now that we have to withdraw the password changing function isn't functioning?? No response on email sent.
Helpful (0)
|Replies (0)AA
Anonymous A
1 reviews | Active since Oct 2020
6 May 2026, 14:04
Password recovery function not working
I keep on getting emails that I must withdraw my funds before end of May but the password recovery not working. I'm still using same email address and number. I do receive the OTP but the password changing function is not working. I wonder if this is intentional? Why now that we have to withdraw the password changing function isn't functioning?? No response on email sent.
0
Replies (0)HW
Henry W
1 reviews | Active since Jan 2020
5 May 2026, 22:39
SA National Lottery App a joke!!!
I used their app for several years and was very pleased. Some months ago i had deposited R1200 and spent maybe R200 on a few entries. But when I next tried to access my account I was blocked and told that their were documents I needed to upload via their website What a frustrating time consuming effort producing nothing. But there was a work around. I can call them during working hours. Another exercise in futility. With auto responders ’we are experiencing high cal rates blah blah Try again a few weeks layer still ineptitude all the way. Tried deleting app and reloading several times and same hassle. Then they change the app to the most ridiculous app which is ambiguous and now i need to reset my password word. Have to make several attempts before it responds with the OTP for password change. Finally do that and you access because of a some stupid sequential missing whatever that means. Now i am being harassed to withdraw my money before May 25th PLEASE TELL ME HOW!!!!! As usual never an email address available
Helpful (0)
|Replies (0)HW
Henry W
1 reviews | Active since Jan 2020
5 May 2026, 22:39
SA National Lottery App a joke!!!
I used their app for several years and was very pleased. Some months ago i had deposited R1200 and spent maybe R200 on a few entries. But when I next tried to access my account I was blocked and told that their were documents I needed to upload via their website What a frustrating time consuming effort producing nothing. But there was a work around. I can call them during working hours. Another exercise in futility. With auto responders ’we are experiencing high cal rates blah blah Try again a few weeks layer still ineptitude all the way. Tried deleting app and reloading several times and same hassle. Then they change the app to the most ridiculous app which is ambiguous and now i need to reset my password word. Have to make several attempts before it responds with the OTP for password change. Finally do that and you access because of a some stupid sequential missing whatever that means. Now i am being harassed to withdraw my money before May 25th PLEASE TELL ME HOW!!!!! As usual never an email address available
0
Replies (0)TM
Thavan M
1 reviews | Active since Oct 2011
29 Apr 2026, 20:05
Lotto down on Wednesday evening and new design is inefficient and unfriendly
Lotto OFFLINE AT THE MOST PROFITABLE PERIOD. ie. Wednesday evening. Why is maintenance done on draw nights ? The app is VERY USER UNFRIENDLY. BULK PLAYS is not an option so its very inefficient and designed by amateurs. The IT TEAM NEEDS TO BE REPLACED.
Helpful (0)
|Replies (0)TM
Thavan M
1 reviews | Active since Oct 2011
29 Apr 2026, 20:05
Lotto down on Wednesday evening and new design is inefficient and unfriendly
Lotto OFFLINE AT THE MOST PROFITABLE PERIOD. ie. Wednesday evening. Why is maintenance done on draw nights ? The app is VERY USER UNFRIENDLY. BULK PLAYS is not an option so its very inefficient and designed by amateurs. The IT TEAM NEEDS TO BE REPLACED.
0
Replies (0)DE
Donavin E
1 reviews | Active since Jul 2011
29 Apr 2026, 08:58
No access to Ithuba players website
For a couple of weeks access to the website is being blocked by a pop up window advertising the latest jackpot. We receive mails advising all users to withdraw funds, however we can't log into the site. As soon as we attempt to log in, the pop up blocks any further input on the site. Can't understand why this has not been resolved, unless it is intentional?
Helpful (0)
|Replies (0)DE
Donavin E
1 reviews | Active since Jul 2011
29 Apr 2026, 08:58
No access to Ithuba players website
For a couple of weeks access to the website is being blocked by a pop up window advertising the latest jackpot. We receive mails advising all users to withdraw funds, however we can't log into the site. As soon as we attempt to log in, the pop up blocks any further input on the site. Can't understand why this has not been resolved, unless it is intentional?
0
Replies (0)