NBC Umbrella Beneficiary
Unclaimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
NBC Umbrella Beneficiary
Unclaimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Sep '25 - Aug '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Nomcebo M
1 reviews | Active since Feb 2022
14 May 2026, 07:21
Worst service Ever!!
I was transferred over to this company by Fairheads and Wow there service is the worst. When you call they dnt answer and if you lucky after 30mins they tell you to email and they dnt respond. Ivr sent 11 emails to them i needed to claim back as i made payment to my sons school but no response. They say claim is 7 to 10 days now its over a month no response. I dnt why they cant transfer us back to Fairheads as there service was the best. I just need to be re embursed that is it or for some one to call me and let me know what is happening.
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Nomcebo M
1 reviews | Active since Feb 2022
14 May 2026, 07:21
Worst service Ever!!
I was transferred over to this company by Fairheads and Wow there service is the worst. When you call they dnt answer and if you lucky after 30mins they tell you to email and they dnt respond. Ivr sent 11 emails to them i needed to claim back as i made payment to my sons school but no response. They say claim is 7 to 10 days now its over a month no response. I dnt why they cant transfer us back to Fairheads as there service was the best. I just need to be re embursed that is it or for some one to call me and let me know what is happening.
0
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Andronetta N
1 reviews | Active since May 2025
2 Apr 2026, 15:29
Trust fund not Found... Trust fund run around
To be honest they deserve no stars at all. lets start with their signature email "wow" there is a whole typo there! If you do not follow up they wont send any communication. sent a claim request and it was confirmed on the 20th of March, sent a follow up email only to be told that claim was only sent for approval today 2nd of April. These people don't deserve to be dealing with our trust funds if they are working like this. There are so many south African graduates who are desperately looking for jobs and can work with patience of customers and render customer service, than to be dealing with Lungile who hangs up phones for clients, Supervisors or team leader who knocks off early and leave Rebecca to work unsupervised, when you ask for management they tell you that " They have knocked off, please send an email or I will let them call you back " Absa needs to rethink or re-structure how they work especially with trust funds these are peoples monies they are dealing with, people have needs. Great reason to remove the trust with them
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Andronetta N
1 reviews | Active since May 2025
2 Apr 2026, 15:29
Trust fund not Found... Trust fund run around
To be honest they deserve no stars at all. lets start with their signature email "wow" there is a whole typo there! If you do not follow up they wont send any communication. sent a claim request and it was confirmed on the 20th of March, sent a follow up email only to be told that claim was only sent for approval today 2nd of April. These people don't deserve to be dealing with our trust funds if they are working like this. There are so many south African graduates who are desperately looking for jobs and can work with patience of customers and render customer service, than to be dealing with Lungile who hangs up phones for clients, Supervisors or team leader who knocks off early and leave Rebecca to work unsupervised, when you ask for management they tell you that " They have knocked off, please send an email or I will let them call you back " Absa needs to rethink or re-structure how they work especially with trust funds these are peoples monies they are dealing with, people have needs. Great reason to remove the trust with them
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Replies (0)ZM
Zanele M
1 reviews | Active since Feb 2023
10 Mar 2026, 19:39
Unpaid inheritance
My experience is with my Niece, her father passed away and left them money that they were supposed to get when turning 18 years old, the older brother got his without any problem because he was not dealing with this Company, but the daughter turned 18 last year, she submitted all the necessary documents last year October, up until now nothing is happening, when ever she calls she get different responses, sometimes they say documents are not clear, after sending documents, then she find someone else and is told a different story, in December was told to wait for 14 days. January, same story, I don't know how many 14 days she was told to wait. In December they gave R15000.00, they want to give her the money bit by bit and the next thing they will tell her the money is finished. They don't care if my sister and my niece have got money to phone or not, she is taking her pocket money for school to call the office every day but she is not getting any help, at times the phone won't even be answered, this is so sad and they don't know how other people are struggling, can they just put their selves in other people's shoes and do the right thing. They don't even want to tell her how much is she going to get, I'm not sure if they are taking advantage because that is a child or they want to take the money for themselves, today my niece called the office and was told that they are not doing payment anymore, payments are closed , she was left confused and didn't understand what that meant. Every time is a different story, they don't even think that to some people it's very difficult to put food on the table , it's even worse to buy airtime and call people who won't assist you and don't even care.
Helpful (0)
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Zanele M
1 reviews | Active since Feb 2023
10 Mar 2026, 19:39
Unpaid inheritance
My experience is with my Niece, her father passed away and left them money that they were supposed to get when turning 18 years old, the older brother got his without any problem because he was not dealing with this Company, but the daughter turned 18 last year, she submitted all the necessary documents last year October, up until now nothing is happening, when ever she calls she get different responses, sometimes they say documents are not clear, after sending documents, then she find someone else and is told a different story, in December was told to wait for 14 days. January, same story, I don't know how many 14 days she was told to wait. In December they gave R15000.00, they want to give her the money bit by bit and the next thing they will tell her the money is finished. They don't care if my sister and my niece have got money to phone or not, she is taking her pocket money for school to call the office every day but she is not getting any help, at times the phone won't even be answered, this is so sad and they don't know how other people are struggling, can they just put their selves in other people's shoes and do the right thing. They don't even want to tell her how much is she going to get, I'm not sure if they are taking advantage because that is a child or they want to take the money for themselves, today my niece called the office and was told that they are not doing payment anymore, payments are closed , she was left confused and didn't understand what that meant. Every time is a different story, they don't even think that to some people it's very difficult to put food on the table , it's even worse to buy airtime and call people who won't assist you and don't even care.
0
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Tieho N
1 reviews | Active since Feb 2010
25 Feb 2026, 13:20
over 2 months Child school fees not paid and she's about to be thrown out of school and I guess NBC does not care
Trust for my daughter has moved from Fairheads to this and it is the worst custumer service ever if I could I would move it back to Fairheads. I have submitted my enquiry since Jan for them to pay school fees for my daughter and that has not happened a month later. Now finance team are calling me telling me they will have remove my daughter from school. I have submitted everything they need, they asked the school for the letter that confirms the banking details and the school has provided and till today nothing has been done. the trust agents i've communicated have moved me from one to the next and now i'm dealing with the forth agent and she is not replying to my emails any more. see her last communication below. Dear Valued Client, I hereby acknowledge receipt of your email and the contents thereof. Should your request required approval, the payment will be processed within 10 working days (excluding weekends and public holidays). You will be contacted should any additional information or documents be required. Regards Kgaugelo Raphela the call centre I was holding for over an hour oh the number for the agents are always busy it does not even go through. I this really depressing honestly and it seems like no one cares and reading through the review it seems like i'm not the only one. i am really desparate and dont know how to escalate this unfortunately
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Tieho N
1 reviews | Active since Feb 2010
25 Feb 2026, 13:20
over 2 months Child school fees not paid and she's about to be thrown out of school and I guess NBC does not care
Trust for my daughter has moved from Fairheads to this and it is the worst custumer service ever if I could I would move it back to Fairheads. I have submitted my enquiry since Jan for them to pay school fees for my daughter and that has not happened a month later. Now finance team are calling me telling me they will have remove my daughter from school. I have submitted everything they need, they asked the school for the letter that confirms the banking details and the school has provided and till today nothing has been done. the trust agents i've communicated have moved me from one to the next and now i'm dealing with the forth agent and she is not replying to my emails any more. see her last communication below. Dear Valued Client, I hereby acknowledge receipt of your email and the contents thereof. Should your request required approval, the payment will be processed within 10 working days (excluding weekends and public holidays). You will be contacted should any additional information or documents be required. Regards Kgaugelo Raphela the call centre I was holding for over an hour oh the number for the agents are always busy it does not even go through. I this really depressing honestly and it seems like no one cares and reading through the review it seems like i'm not the only one. i am really desparate and dont know how to escalate this unfortunately
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