Tieho N

Active since Feb 2010

Reviews

Industries

Reviews

19 reviews

5 months ago

over 2 months Child school fees not paid and she's about to be thrown out of school and I guess NBC does not care

Trust for my daughter has moved from Fairheads to this and it is the worst custumer service ever if I could I would move it back to Fairheads. I have submitted my enquiry since Jan for them to pay school fees for my daughter and that has not happened a month later. Now finance team are calling me telling me they will have remove my daughter from school. I have submitted everything they need, they asked the school for the letter that confirms the banking details and the school has provided and till today nothing has been done. the trust agents i've communicated have moved me from one to the next and now i'm dealing with the forth agent and she is not replying to my emails any more. see her last communication below. Dear Valued Client, I hereby acknowledge receipt of your email and the contents thereof. Should your request required approval, the payment will be processed within 10 working days (excluding weekends and public holidays). You will be contacted should any additional information or documents be required. Regards Kgaugelo Raphela the call centre I was holding for over an hour oh the number for the agents are always busy it does not even go through. I this really depressing honestly and it seems like no one cares and reading through the review it seems like i'm not the only one. i am really desparate and dont know how to escalate this unfortunately

0 replies

FNB (First National Bank)

30 months ago

over 2 week waiting for the fiduciary team to assist me after 2 calls and 3 emails and nothing still

I've call the FNB fiduciary team twice already since a week ago requesting for the Will for my mother and today it's almost 2 weeks since i sent the request, i've also sent 3 email requesting assistance and all you get is the auto reply that they will get back to me in 48 hrs and 2 weeks later i have not received a call or an email trying to assist me. it's unfortunate that i have to send this because i normally get great service from FNB but this one is hard because there's so much to be done after my mother's passing and we need the will to get everything going. I truly don't understand how the hell this department takes so long especially with what they are helping clients with and this happens when you desperately need their help it is really disappoint and makes me worry. this is even worse because i'm staff and i don't say that because i want preferencial treatment but this is a company i'm proud to work for and i always tell everyone me that it's the best

1 reply

Vox Telecom

33 months ago

change of amount during the contracted period

this year i decided on taking a vox UPS which is a contract for 12 months, keep in mind it a 12 months contract stating that this product will be this much for the duration on the contract and then out of nowhere they increase the amount of the contract during the cause of the contract. this is ridiculous because when i took the contract it said whatever amount for 12 months how do they just decide to change the amount. it is not even about the increased amount but that is a contract for a specific duration why do they change the amount during the contract

2 replies

takealot.com

42 months ago

worst return services ever and still not done

for the fact that 1 keep buying here is just beyond me because the service i'm getting or the lack of service. i bought 2 cadac cylinders which one was a mistake and i logged a return and the cylinder was picked up with another item for returns however i was only refunded for the 1 item and not for the cylinder. i was told there was an issue that the cylinder could not be picked up. however after a couple of times communicating with the twitter team eventually said the cylinder was found they just need the warehouse to change the order status then i will get my refund. then it went silent and then i asked for and update but it seems i have to start over again for the third time to verify myself and start the process again. they seem not to care because now they have my money

0 replies

DStv (MultiChoice)

43 months ago

Double charge for services i don't use

I'm highly ****ed off at DSTV, for some reason they just decided re-activate a decoder that I don't use and increase the debit order without me asking or me calling them to do this. then I called to tell them of the problem and they said they will fix it and reimburse me my money back however the next following month they continued to charge the the money for a decoder i don't use and now they keep dropping my calls when i call back

1 reply

Makro

47 months ago

No delivery from online order, even after calling in twice

i bought online on the 28th september and i have still not received my order and i have called in twice and i was told my order will be delivered the same day and both occassions they didn't deliver

5 replies

Discovery Insure

50 months ago

So much of 48 hrs claim process, it's almost 2 weekss

This is the worst service from Discovery Insure, I was mugged and they took my phones. Had to Blacklist the devices which took a while and then once eventually I got the ITC i had to go to the police station and we all know how that goes by know. Once I got the case number, discovery says it's quicker to get to log the claim via their website which was the approach and i had everything needed for the claim i meant everything and i provided all of that and the claim was allocate to Dineo Khatshwa whom I emailed direct so i can try to speed up the process if there's anything and she never even replied to any of my emails but i have copied the insurance email inbox which also never replied to my emails. I eventually called the call center and they asked me to email pictures of box of the phones as proof of ownership and which i did sent but and still nothing no one replied. then i called again and i'm told the claim has been reallocated to Abdul who just got the claim today as i'm calling in "how convinient" and now he will do his assessments and provide feedback by COB. I have not had my phone 2 weeks but discovery clearly do not care much about their clients and the experience of whether customers are sorted of not guess doesn't matter as they just take whatever money from you and they will help at their own time. so i'm waiting now and there's nothing i can do as i'm at their mercy

3 replies

takealot.com

53 months ago

TakeAlot delivery missing items and they won't try and find out but they got full money so it doesn't matter right!

This is really just disappointing, i am a regular buyer on takealot however this time i have been ripped off. i initially bought wireless buds from them and i got the item however they were not working don't charge or switch on, i returned the item and to order something different and only to wait over 2 weeks for delivery but that's not the worst part because my order was 3 items and they delivery 2 and when i complained i was told i was supposed to take picture of the delivered items and because i didn't do that and threw aways the boxes i have lost out and they will not be doing anythings as apperantly from the factory everything was packed. but they don't realize that one of the item is a combo and in that combo box 1 item was missing but they got their money they don't care. so for other customer please be aware of your delivery from takealot else you will be bambozelled or maybe i was the april fool special

0 replies

FNB (First National Bank)

54 months ago

Horrible Service from FNB Connect and Poor Quality products

I have recently took a contract for a new laptop Intel CORE i7 ideaPad and the machine has been extremely slow, it barely copes with just a browser. I've called the support team to reply 2 days later. We've done the diagnostic report, software updates etc and the machine is still very slow. The sad part is I bought this laptop for my programming studies and now I can't study or do my practicals. I've asked lady to try and speedy up the collection and repair process but honestly the service has been extremely so and horrible at this point whether she's from FNB or Digital Planet the service is horrible and i bought the laptop from FNB. I'm not sure if this will help but it is my last resort and the saddest part is that i'm a stuff member but i had to resort to this

3 replies

Samsung South Africa

74 months ago

4 months still no stock from Samsung

I've bought a Samsung S20+ in Feb from FNB Connect this year and it was suppose to come with the free galaxy buds and I am still waiting for my galaxy buds even now. FNB told me they waiting for samsung because they don't have stoke, it's been for months and this is not going anywhere.

2 replies

Review Distribution

5 Star

0 (0%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

5 (26.3%)

1 Star

14 (73.7%)

Tieho N

Reviews

over 2 months Child school fees not paid and she's about to be thrown out of school and I guess NBC does not care

over 2 week waiting for the fiduciary team to assist me after 2 calls and 3 emails and nothing still

change of amount during the contracted period

worst return services ever and still not done

Double charge for services i don't use

No delivery from online order, even after calling in twice

So much of 48 hrs claim process, it's almost 2 weekss

TakeAlot delivery missing items and they won't try and find out but they got full money so it doesn't matter right!

Horrible Service from FNB Connect and Poor Quality products

4 months still no stock from Samsung

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