Omars Motor Den
Verified Business
|4.9|67 Reviews (last 12 months)|Responds in 88h 59m
Omars Motor Den
Verified Business
|4.9
67 Reviews (last 12 months)
Responds in 88h 59m
Rated in:
Scores reflect the Overall AI Score for each category
Omars Motor Den
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Omars Motor Den is widely praised for warm, professional sales experiences at the Nelspruit branch, with named consultants Melissa and Adida repeatedly singled out for excellence. Customers describe smooth purchases, clean vehicles, and friendly staff. However, isolated incidents involving deposit misuse, missing service books, and poor aftercare communication highlight risks that erode trust when escalations are mishandled.
TrustIndex
8.6
Ranking
#4
in Consumer Goods
Reply Time
88h 59m
NPS Score
57
Recommended: Very Likely
Jul '25 - Jun '26
Based on recent customer reviews, Omars Motor Den is widely praised for warm, professional sales experiences at the Nelspruit branch, with named consultants Melissa and Adida repeatedly singled out for excellence. Customers describe smooth purchases, clean vehicles, and friendly staff. However, isolated incidents involving deposit misuse, missing service books, and poor aftercare communication highlight risks that erode trust when escalations are mishandled.
Omars Motor Den's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Staff Professionalism & Conduct (4.6) is the standout strength. Customers consistently name Melissa Nkomo and Adida Motsepa as patient, knowledgeable, honest, and non-pressuring. Reviewers describe staff as welcoming, attentive, and genuinely invested in their needs, with several returning buyers citing staff as the reason.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
As soon as I stepped into the dealership I was warmly welcomed by Melissa and I'm highly pleased with the service, overall had a reat experience with this dealership! The team was helpful, and made the whole process smooth and stress free. Highly recommend #nelspruitbranch
1 reviews | Active since Jan 2020
As soon as I stepped into the dealership I was warmly welcomed by Melissa and I'm highly pleased with the service, overall had a reat experience with this dealership! The team was helpful, and made the whole process smooth and stress free. Highly recommend #nelspruitbranch
1 reviews | Active since Jan 2020
I had such a pleasant experience with Melissa and Adida. The staff were welcoming, professional, and really took the time to assist me. Thank you for the excellent service #nelspruitbranch
1 reviews | Active since Jan 2020
I had such a pleasant experience with Melissa and Adida. The staff were welcoming, professional, and really took the time to assist me. Thank you for the excellent service #nelspruitbranch
1 reviews | Active since Jan 2020
I recently visited the Omar's website and I was quite impressed by the large variety they had. I am yet to visit the dealership in Nelspruit, can't wait. Thanks to Melissa for patiently guiding me through the catalogue,highly appreciated. #nelspruitbranch
1 reviews | Active since Jan 2020
I recently visited the Omar's website and I was quite impressed by the large variety they had. I am yet to visit the dealership in Nelspruit, can't wait. Thanks to Melissa for patiently guiding me through the catalogue,highly appreciated. #nelspruitbranch
1 reviews | Active since Jan 2020
Great experience with this dealership! The team was friendly, helpful, and made the whole process smooth and stress free. Highly recommend. Thank you so much to Melissa for being welcoming and inviting. #nelspruitbranch
1 reviews | Active since Jan 2020
Great experience with this dealership! The team was friendly, helpful, and made the whole process smooth and stress free. Highly recommend. Thank you so much to Melissa for being welcoming and inviting. #nelspruitbranch
1 reviews | Active since Jan 2020
I was really impressed with the service I received. The team was knowledgeable, patient, and made everything easy to understand. I’m very happy with my experience #nelspruitbranch
1 reviews | Active since Jan 2020
I was really impressed with the service I received. The team was knowledgeable, patient, and made everything easy to understand. I’m very happy with my experience #nelspruitbranch
1 reviews | Active since Jan 2020
I recently visited this dealership and was really impressed by the level of service I received from Melissa. From the moment I walked in, the team was welcoming and attentive without being pushy. They made the entire process feel easy and comfortable, taking the time to answer all my questions with patience and honesty. What stood out most was their professionalism and genuine care for customer satisfaction. It’s clear they take pride in what they do. I left feeling confident and well taken care of, which isn’t always easy to find. I would definitely recommend this dealership to anyone looking for a reliable and pleasant experience. #nelspruitbranch
1 reviews | Active since Jan 2020
I recently visited this dealership and was really impressed by the level of service I received from Melissa. From the moment I walked in, the team was welcoming and attentive without being pushy. They made the entire process feel easy and comfortable, taking the time to answer all my questions with patience and honesty. What stood out most was their professionalism and genuine care for customer satisfaction. It’s clear they take pride in what they do. I left feeling confident and well taken care of, which isn’t always easy to find. I would definitely recommend this dealership to anyone looking for a reliable and pleasant experience. #nelspruitbranch
1 reviews | Active since Jan 2020
Excellent service from start to finish. The team was knowledgeable, patient, and made sure all my questions were answered. The process was quick and hassle-free. I highly recommend this dealership for their professionalism and great customer service #nelspruitbranch
1 reviews | Active since Jan 2020
Excellent service from start to finish. The team was knowledgeable, patient, and made sure all my questions were answered. The process was quick and hassle-free. I highly recommend this dealership for their professionalism and great customer service #nelspruitbranch
1 reviews | Active since Jan 2020
The service I received from this dealership was outstanding. Melissa was very welcoming, knowledgeable, and went the extra mile to make sure everything went smoothly. I truly appreciate the professionalism and would gladly recommend them. #nelspruitbranch
1 reviews | Active since Jan 2020
The service I received from this dealership was outstanding. Melissa was very welcoming, knowledgeable, and went the extra mile to make sure everything went smoothly. I truly appreciate the professionalism and would gladly recommend them. #nelspruitbranch
The most common complaint about Omars Motor Den, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Aftercare. Communication & Aftercare (2.5) shows a clear weakness once issues arise post-sale. One customer reports three unanswered follow-up emails about a missing GWM service book, and another describes being ghosted after a finance enquiry. When things go right communication is strong, but escalations expose gaps.
Omars Motor Den has a TrustIndex of 8.6 out of 10 on Hellopeter, based on 67 reviews in the last 12 months. Hellopeter has tracked Omars Motor Den across 127 total reviews. How is the TrustIndex calculated? →