OM
Omars Motor Den
Verified Business
OM
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Omars Motor Den delivers a consistently praised customer service experience, with named staff members such as Melissa, Adida, and others frequently celebrated for their professionalism and friendliness. The dealership earns strong marks for Customer Service & Support (4.3) and Product Quality & Value (4.2). However, limited review volume on delivery, refunds, and digital themes prevents a complete assessment.
Top Strengths:
- •Customer Service & Support: Customers consistently praise named staff members like Melissa and Adida for warm, professional, and patient service. Repeat buyers frequently cite excellent service as their reason for returning.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#11Ranked In Consumer Goods
50h 28mReply Time
28 NPSLikely
Replied to 50% of negative reviews
Reply time on negative reviews: 5 hours 44 min
TrustIndex
0
Ranking
#11
in Consumer Goods
Avg Reply
50h 28m
NPS Score
28
Recommended: Likely
Replied to 50% of negative reviews
Reply time on negative reviews: 5 hours 44 min
Review Distribution
4.8|63 Reviews
Jun '25 - May '26
5(91.9%)
4(4.8%)
3(1.6%)
2(0%)
1(1.6%)
5(91.9%)
4(4.8%)
3(1.6%)
2(0%)
1(1.6%)
Recent reviews (63)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceD
Daniel
1 reviews | Active since Jan 2020
18 Mar 2026, 10:52
I recently visited this dealership and was really impressed by the level of service I received from Melissa
I recently visited this dealership and was really impressed by the level of service I received from Melissa. From the moment I walked in, the team was welcoming and attentive without being pushy. They made the entire process feel easy and comfortable, taking the time to answer all my questions with patience and honesty. What stood out most was their professionalism and genuine care for customer satisfaction. It’s clear they take pride in what they do. I left feeling confident and well taken care of, which isn’t always easy to find. I would definitely recommend this dealership to anyone looking for a reliable and pleasant experience. #nelspruitbranch
Helpful (0)
|Replies (0)D
Daniel
1 reviews | Active since Jan 2020
18 Mar 2026, 10:52
I recently visited this dealership and was really impressed by the level of service I received from Melissa
I recently visited this dealership and was really impressed by the level of service I received from Melissa. From the moment I walked in, the team was welcoming and attentive without being pushy. They made the entire process feel easy and comfortable, taking the time to answer all my questions with patience and honesty. What stood out most was their professionalism and genuine care for customer satisfaction. It’s clear they take pride in what they do. I left feeling confident and well taken care of, which isn’t always easy to find. I would definitely recommend this dealership to anyone looking for a reliable and pleasant experience. #nelspruitbranch
0
Replies (0)C
Charity
1 reviews | Active since Jan 2020
16 Mar 2026, 19:07
Excellent service from start to finish
Excellent service from start to finish. The team was knowledgeable, patient, and made sure all my questions were answered. The process was quick and hassle-free. I highly recommend this dealership for their professionalism and great customer service #nelspruitbranch
Helpful (0)
|Replies (0)C
Charity
1 reviews | Active since Jan 2020
16 Mar 2026, 19:07
Excellent service from start to finish
Excellent service from start to finish. The team was knowledgeable, patient, and made sure all my questions were answered. The process was quick and hassle-free. I highly recommend this dealership for their professionalism and great customer service #nelspruitbranch
0
Replies (0)M
Millicent
1 reviews | Active since Jan 2020
16 Mar 2026, 18:22
The service I received from this dealership was outstanding
The service I received from this dealership was outstanding. Melissa was very welcoming, knowledgeable, and went the extra mile to make sure everything went smoothly. I truly appreciate the professionalism and would gladly recommend them. #nelspruitbranch
Helpful (0)
|Replies (0)M
Millicent
1 reviews | Active since Jan 2020
16 Mar 2026, 18:22
The service I received from this dealership was outstanding
The service I received from this dealership was outstanding. Melissa was very welcoming, knowledgeable, and went the extra mile to make sure everything went smoothly. I truly appreciate the professionalism and would gladly recommend them. #nelspruitbranch
0
Replies (0)SM
Susan M
1 reviews | Active since Jan 2020
16 Mar 2026, 10:32
Recenly purchased a vehicle from Omars and i must say i was treated like royalty
Recenly purchased a vehicle from Omars and i must say i was treated like royalty. The staff were very friendly and assisted me in making my purchase very smoothly. They have a huge variety to choose from and i was pleased with how they helped me choose based on my needs. Highly recommend them. #nelspruitbranch
Helpful (0)
|Replies (0)SM
Susan M
1 reviews | Active since Jan 2020
16 Mar 2026, 10:32
Recenly purchased a vehicle from Omars and i must say i was treated like royalty
Recenly purchased a vehicle from Omars and i must say i was treated like royalty. The staff were very friendly and assisted me in making my purchase very smoothly. They have a huge variety to choose from and i was pleased with how they helped me choose based on my needs. Highly recommend them. #nelspruitbranch
0
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Philasande
1 reviews | Active since Jan 2020
16 Mar 2026, 08:49
I had a great experience with this dealership
I had a great experience with this dealership. The staff were professional, helpful, and made the entire process smooth and stress-free. I appreciate their excellent customer service and would gladly recommend them to others. #nelspruitbranch.
Helpful (0)
|Replies (0)P
Philasande
1 reviews | Active since Jan 2020
16 Mar 2026, 08:49
I had a great experience with this dealership
I had a great experience with this dealership. The staff were professional, helpful, and made the entire process smooth and stress-free. I appreciate their excellent customer service and would gladly recommend them to others. #nelspruitbranch.
0
Replies (0)M
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