OT
OR Thambo Airport Company South Africa
Unclaimed Business
OT
OR Thambo Airport Company South Africa
Unclaimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#7
in Utilities
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About OR Thambo Airport Company South Africa
OR Thambo Airport Company South Africa has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked OR Thambo Airport Company South Africa across 6 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
16 Mar 2026, 10:53
Worst experience I have ever received in my life at OR Tambo because of ACSA employees
I would like to write this review with so much disappointment and dissatisfaction from the level of service I have received from ACSA staff members Nthabiseng Ramach and Abukho Yaliwe. On Sunday the 15th March I went to drop of my mom at OR Tambo International Airport as she was heading to Durban. My mom is elderly as she was born in 1960 and has never travelled alone. I decided that I need not to just drop her off but also accompany her to check in and ensure that she goes to the right place. Naturally I chose to park however because I have never parked at OR Tambo airport I then chose the wrong parking( apparently parking for people who leave their cars) I never saw the sign when driving in so I then continued to park. To my surprise when I went back to car to leave because we only spent like an hour at the airport the parking bill anointed to R540. I was distraught so I was told by the security to go to parking management to try and solve this. I got parking management and spoke to this lady who wears glasses I don't know whether it's Nthabiseng or Abukho staff numbers 76727 and 82127. I humbly explained my situation explaining everything. I told her it was my first time. I told her I didn't see the sign and there are so many parades and the airport or big and overwhelming. She firstly told me that management doesn't allow to reverse the funds and the signs are there I should have looked at the sign. I told her I didn't see the sign she then said must she come and show me or get someone to show me. This is where then things escalated, she was so condescending in her tone. She never opted to assist as she kept saying that she can't do anything. I asked her for her manager because at that time I was so upset to the point of shaking. She told me there aren't any managers but she will call her supervisor. A gentleman walked pass while we were waiting and she then said that was her supervisor but he never returned. She then called another light skinned lady not sure if she is Nthabiseng whom I explained again the situation calmly. She listened only to respond because she too told me they can't reverse. I asked her to come to a solution she then dismissively told me there isn't and that is not her problem but mine to solve. I then came up with a solution to say can't I pay for atleast an hour on the normal rates because I didn't even spend that long and it was an honest mistake going into the wrong parking. She did not want to hear any of what I was saying nor proposing and continued to say it was my problem to solve and not hers. None of these two ladies were willing to solve anything not come to a solution after seeing how much I was humbling myself because did the mistake I made. I asked for airport management office they refused to show us where the offices are and even told us that they are closed. I was treated badly because of profiling from other black people because of my skin colour. Had this been a person of a different race I don't think it would have played out the way it did. I ended up asking my sister to transfer the R540 and I will pay her back on Friday when I get paid. I am so angry with the level of service I have received, especially from someone who looks like me. To racially profiled me and undermine me because of a mistake I made as if they never make mistakes is so disheartening. I am going to escalate this matter to the highest level of need be because of the way I was made to feel. I was made to feel small, insignificant and was felt embarrassed by the lady because we were even shouting at each other. That's not how you treat customers, you don't shout at customers and make as if the customer is stupid. Your duty as a client service consultant is to manage irate customers and try to diffuse and de-escalate the situation not escalate it.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Mar 2026, 10:53
Worst experience I have ever received in my life at OR Tambo because of ACSA employees
I would like to write this review with so much disappointment and dissatisfaction from the level of service I have received from ACSA staff members Nthabiseng Ramach and Abukho Yaliwe. On Sunday the 15th March I went to drop of my mom at OR Tambo International Airport as she was heading to Durban. My mom is elderly as she was born in 1960 and has never travelled alone. I decided that I need not to just drop her off but also accompany her to check in and ensure that she goes to the right place. Naturally I chose to park however because I have never parked at OR Tambo airport I then chose the wrong parking( apparently parking for people who leave their cars) I never saw the sign when driving in so I then continued to park. To my surprise when I went back to car to leave because we only spent like an hour at the airport the parking bill anointed to R540. I was distraught so I was told by the security to go to parking management to try and solve this. I got parking management and spoke to this lady who wears glasses I don't know whether it's Nthabiseng or Abukho staff numbers 76727 and 82127. I humbly explained my situation explaining everything. I told her it was my first time. I told her I didn't see the sign and there are so many parades and the airport or big and overwhelming. She firstly told me that management doesn't allow to reverse the funds and the signs are there I should have looked at the sign. I told her I didn't see the sign she then said must she come and show me or get someone to show me. This is where then things escalated, she was so condescending in her tone. She never opted to assist as she kept saying that she can't do anything. I asked her for her manager because at that time I was so upset to the point of shaking. She told me there aren't any managers but she will call her supervisor. A gentleman walked pass while we were waiting and she then said that was her supervisor but he never returned. She then called another light skinned lady not sure if she is Nthabiseng whom I explained again the situation calmly. She listened only to respond because she too told me they can't reverse. I asked her to come to a solution she then dismissively told me there isn't and that is not her problem but mine to solve. I then came up with a solution to say can't I pay for atleast an hour on the normal rates because I didn't even spend that long and it was an honest mistake going into the wrong parking. She did not want to hear any of what I was saying nor proposing and continued to say it was my problem to solve and not hers. None of these two ladies were willing to solve anything not come to a solution after seeing how much I was humbling myself because did the mistake I made. I asked for airport management office they refused to show us where the offices are and even told us that they are closed. I was treated badly because of profiling from other black people because of my skin colour. Had this been a person of a different race I don't think it would have played out the way it did. I ended up asking my sister to transfer the R540 and I will pay her back on Friday when I get paid. I am so angry with the level of service I have received, especially from someone who looks like me. To racially profiled me and undermine me because of a mistake I made as if they never make mistakes is so disheartening. I am going to escalate this matter to the highest level of need be because of the way I was made to feel. I was made to feel small, insignificant and was felt embarrassed by the lady because we were even shouting at each other. That's not how you treat customers, you don't shout at customers and make as if the customer is stupid. Your duty as a client service consultant is to manage irate customers and try to diffuse and de-escalate the situation not escalate it.
0
Replies (0)MF
Megan F
1 reviews | Active since Jan 2020
3 Oct 2025, 04:08
OR Thambo security ****
I am utterly disgusted with the poor service received from OR Thambo security. I dropped off a family member at the airport not even 2 minutes when I got back my cars wheels where clamped by the security the same app**** to the person next to me. I was then approached by the security that asked me to pay 2k or opt to pay a bribe of R500. I had to borrow money they then escorted me to the atm to get the money. This makes me wonder how many innocent people get ****med by the security personnel on a daily basis.
Helpful (0)
|Replies (0)MF
Megan F
1 reviews | Active since Jan 2020
3 Oct 2025, 04:08
OR Thambo security ****
I am utterly disgusted with the poor service received from OR Thambo security. I dropped off a family member at the airport not even 2 minutes when I got back my cars wheels where clamped by the security the same app**** to the person next to me. I was then approached by the security that asked me to pay 2k or opt to pay a bribe of R500. I had to borrow money they then escorted me to the atm to get the money. This makes me wonder how many innocent people get ****med by the security personnel on a daily basis.
0
Replies (0)WD
Willem D
1 reviews | Active since Jan 2020
31 Jul 2025, 10:54
My carry-on bags were search without my permission
On Saterday, 19/07/2025, at 4:50 at Or Tambo international airport, at the third from right security gate, my carry-on was search without my permission. I walked through the metal detector to collect my bags, moving my bags and the plastic crate with my smaller things down the line. The security person walked to me and asked if the bag belonged to me. I confirmed and the security person started opening my bag to search it. At no point was I asked if my bag may be searched, nor was I told why my bag is being searched. The security person, removed items from my bag placing them on the counter, some items were set to one side. These items were: - Zip ties - Allen key set - Bicycle multi-tool set (not victrinox or leatherman) - CO2 compresses air canister, 25ml in volume I was told these items are not allowed in my carry-on and had to be checked in. I have brought all the above mentioned items with me on previous flights, passed through security without being stopped or asked about these items. I requested a list of the prohibited items to confirm if my items were on the list, neither the security person or the supervisor on duty could provide me with a list. They claimed the airline should have a list at check-in. My items were not on the list of prohibited items shown at the check-in desk. As my check-in bag was already checked in I had to check in a second bag to take my item with me. These were items required for the bicycle race I was attending the next day. On my flight back, at King Shaka, I saw a list of prohibited items on the wall on my way to the security gate. As far as my knowledge goes this is not the case at Or Tambo. From the airport side, clearly displaying the list of prohibited items prior tot the security gate and having a copy of the list at the security gate is strongly recommended. Secondly, informing and asking the person whose bag is to be searched is required by South African law.
Helpful (0)
|Replies (0)WD
Willem D
1 reviews | Active since Jan 2020
31 Jul 2025, 10:54
My carry-on bags were search without my permission
On Saterday, 19/07/2025, at 4:50 at Or Tambo international airport, at the third from right security gate, my carry-on was search without my permission. I walked through the metal detector to collect my bags, moving my bags and the plastic crate with my smaller things down the line. The security person walked to me and asked if the bag belonged to me. I confirmed and the security person started opening my bag to search it. At no point was I asked if my bag may be searched, nor was I told why my bag is being searched. The security person, removed items from my bag placing them on the counter, some items were set to one side. These items were: - Zip ties - Allen key set - Bicycle multi-tool set (not victrinox or leatherman) - CO2 compresses air canister, 25ml in volume I was told these items are not allowed in my carry-on and had to be checked in. I have brought all the above mentioned items with me on previous flights, passed through security without being stopped or asked about these items. I requested a list of the prohibited items to confirm if my items were on the list, neither the security person or the supervisor on duty could provide me with a list. They claimed the airline should have a list at check-in. My items were not on the list of prohibited items shown at the check-in desk. As my check-in bag was already checked in I had to check in a second bag to take my item with me. These were items required for the bicycle race I was attending the next day. On my flight back, at King Shaka, I saw a list of prohibited items on the wall on my way to the security gate. As far as my knowledge goes this is not the case at Or Tambo. From the airport side, clearly displaying the list of prohibited items prior tot the security gate and having a copy of the list at the security gate is strongly recommended. Secondly, informing and asking the person whose bag is to be searched is required by South African law.
0
Replies (0)YS
RS
Rynhard S
1 reviews | Active since Jan 2020
11 Mar 2025, 15:41
ACSA can go to hell
What a arrogant bunch of idiots. Firstly i took a family member to the flysafair terminal as they have never been there. When arriving the security said to me its fine to take her. I came out and my car is clamped. After alot of up and down and i had to pay the stupid R2000 clamping fine i was told they only take cash. What a way to skip the tax part. Then you get a hand writen receipt where the incompetant person behind the glass window, signs the invoice as ACSA. I know i will never get a reply from this useless company, but hey, looks like they employ the correct people!!!!!! I really hope someone takes them on, because who are there arrogant ladyd in the office to say, it sounds like a you problem. A easy 2 grand to split between them i guess!!! You guys suck ass
Helpful (0)
|Replies (0)RS
Rynhard S
1 reviews | Active since Jan 2020
11 Mar 2025, 15:41
ACSA can go to hell
What a arrogant bunch of idiots. Firstly i took a family member to the flysafair terminal as they have never been there. When arriving the security said to me its fine to take her. I came out and my car is clamped. After alot of up and down and i had to pay the stupid R2000 clamping fine i was told they only take cash. What a way to skip the tax part. Then you get a hand writen receipt where the incompetant person behind the glass window, signs the invoice as ACSA. I know i will never get a reply from this useless company, but hey, looks like they employ the correct people!!!!!! I really hope someone takes them on, because who are there arrogant ladyd in the office to say, it sounds like a you problem. A easy 2 grand to split between them i guess!!! You guys suck ass
0
Replies (0)MB
Mariette B
1 reviews | Active since Jan 2020
25 Sept 2024, 10:29
Cleaners asking tourists for payment to use the bathrooms
Pay to use the toilet at International arrivals and departure :( We recently traveled via International flight from OR Thambo, while visiting the ladies bathroom I was asked for money when leaving the bathroom by the cleaner. On arrival back at International the same story, I was not asked but the tourist in front of me was asked for a donation in her currency. Are the cleaners not getting a fixed salary that they have to ask for a donation or payment? It's very unprofessional as Not in any other airport we visited we were asked to pay the cleaner!!! It reflects again bad on our country :(
Helpful (0)
|Replies (0)MB
Mariette B
1 reviews | Active since Jan 2020
25 Sept 2024, 10:29
Cleaners asking tourists for payment to use the bathrooms
Pay to use the toilet at International arrivals and departure :( We recently traveled via International flight from OR Thambo, while visiting the ladies bathroom I was asked for money when leaving the bathroom by the cleaner. On arrival back at International the same story, I was not asked but the tourist in front of me was asked for a donation in her currency. Are the cleaners not getting a fixed salary that they have to ask for a donation or payment? It's very unprofessional as Not in any other airport we visited we were asked to pay the cleaner!!! It reflects again bad on our country :(
0
Replies (0)