Active since Apr 2017
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10 reviews1 month ago
Worst experience I have ever received in my life at OR Tambo because of ACSA employees
I would like to write this review with so much disappointment and dissatisfaction from the level of service I have received from ACSA staff members Nthabiseng Ramach and Abukho Yaliwe. On Sunday the 15th March I went to drop of my mom at OR Tambo International Airport as she was heading to Durban. My mom is elderly as she was born in 1960 and has never travelled alone. I decided that I need not to just drop her off but also accompany her to check in and ensure that she goes to the right place. Naturally I chose to park however because I have never parked at OR Tambo airport I then chose the wrong parking( apparently parking for people who leave their cars) I never saw the sign when driving in so I then continued to park. To my surprise when I went back to car to leave because we only spent like an hour at the airport the parking bill anointed to R540. I was distraught so I was told by the security to go to parking management to try and solve this. I got parking management and spoke to this lady who wears glasses I don't know whether it's Nthabiseng or Abukho staff numbers 76727 and 82127. I humbly explained my situation explaining everything. I told her it was my first time. I told her I didn't see the sign and there are so many parades and the airport or big and overwhelming. She firstly told me that management doesn't allow to reverse the funds and the signs are there I should have looked at the sign. I told her I didn't see the sign she then said must she come and show me or get someone to show me. This is where then things escalated, she was so condescending in her tone. She never opted to assist as she kept saying that she can't do anything. I asked her for her manager because at that time I was so upset to the point of shaking. She told me there aren't any managers but she will call her supervisor. A gentleman walked pass while we were waiting and she then said that was her supervisor but he never returned. She then called another light skinned lady not sure if she is Nthabiseng whom I explained again the situation calmly. She listened only to respond because she too told me they can't reverse. I asked her to come to a solution she then dismissively told me there isn't and that is not her problem but mine to solve. I then came up with a solution to say can't I pay for atleast an hour on the normal rates because I didn't even spend that long and it was an honest mistake going into the wrong parking. She did not want to hear any of what I was saying nor proposing and continued to say it was my problem to solve and not hers. None of these two ladies were willing to solve anything not come to a solution after seeing how much I was humbling myself because did the mistake I made. I asked for airport management office they refused to show us where the offices are and even told us that they are closed. I was treated badly because of profiling from other black people because of my skin colour. Had this been a person of a different race I don't think it would have played out the way it did. I ended up asking my sister to transfer the R540 and I will pay her back on Friday when I get paid. I am so angry with the level of service I have received, especially from someone who looks like me. To racially profiled me and undermine me because of a mistake I made as if they never make mistakes is so disheartening. I am going to escalate this matter to the highest level of need be because of the way I was made to feel. I was made to feel small, insignificant and was felt embarrassed by the lady because we were even shouting at each other. That's not how you treat customers, you don't shout at customers and make as if the customer is stupid. Your duty as a client service consultant is to manage irate customers and try to diffuse and de-escalate the situation not escalate it.
0 replies
21 months ago
All life company is full of ******,not to be trusted
I have had the worst experience with All Life and I would encourage you never to take out any Life Cover or policy with them. They are a bunch of ****** who *****ed me out of my money. I went to All Life for Life Cover as I kept seeing their adverts saying no under writing exams,little did I know that they are ****s. So I took out Life Cover after asking all these questions they told me that I need to give them my banking details and they then loaded a D/O and that was that. They then called me and told that I need to do those underwriting tests which I was okay with. I went they did those test and they then kept quiet this was in June after they had debited. They then proceeded to debit again in July and after debating they called me and told me I need to go do the tests again. I then refused because I did those tests the first time why should I go again. I then opted to cancel the Life Cover which they were happy to do however they told me they can't reverse my money which they debited twice. I am so appalled on how I was treated by them and now I can't get my money back as I don't have a policy with them. I would caution anyone who wants to take out something with them to think twice before doing that. I will be telling everyone I know about their service and how they are now *****ing my money.
56 replies
22 months ago
Good service
I had good service from All Life,there were some slight hiccups when i had to do underwriting however I was assisted by Ntathi Mo***eng
53 replies
40 months ago
Worst company and worst customer experience
I have had the worst customer experience ever by Rain. I have not been using the service since September and I send them an email to state that I would like to cancel my service. Rain did not respond to me instead they continued to bill me even though I have not been using the service. I am disconnected and can't connect to the internet however my bill is sitting at R1500. I then called Rain support to lodge my complaint and I got through to this rude Indian lady who refused to help me. She kept explaining the same thing and even refused for me to speak to a supervisor or manager and ended up hanging up the phone on me. I will not be bullied by Rain and it's staff which is unwilling to help its customers. Such worst experience ever.
0 replies
54 months ago
Telkom a bunch of bullies
I am so angry and ****ed with Telkom. They are a bunch of criminals, stealing money from their customers and deciding to debit however amount, whenever they want. I have been with Telkom for almost 5 years now, and in that 5 years I only defaulted on payment once which was this year in August because I was going through a rough patch that month. I spoke to Telkom and we had an arrangement that they will double debit me the following month, which I was fine with. On the 20th Sep I got debited R391,10 which was subscription and again on the 23rd Sep I got debited R568 which was August's subscription. I was then under the assumption that all is well. Fast forward to last month Telkom decided not to debit me when they were supposed to and this month I get an invoice saying that I am on arrears and I need to pay R800 which is absurd. I then called the Telkom line enquiring of which I then spoke to Thandiwe who told me that i need to pay or I will be suspended and she says I should have transferred October's payment as their system decided not to debit. I was not told of this prior and I had been calling Telkom numerous times,and not once was I told. I called on the 14th October, 28th Sep, 27th Sep and even on the 21st Sep not once did anyone tell me of this. I then asked to speak to a Team Leader by the name of Khensani who also made it seem like it's my fault that Telkom did not debit me last month when they were supposed to. I will not pay that R800 as I was never told and it's not my fault that Telkom system is built that way. Whilst talking to the Team leader my call got cut and I tried to call again and now I am struggling to get through. I work hard for my money and I will not be bullied by Telkom to pay exorbitant amounts when they did not do what they were supposed to do. Like I said I've been with them for almost 4-5 years now and not once have I ever defaulted now they treat me like trash. My last contract is comi g to an end in July 2022 and I will never renew with them. They can go ahead and disconnect my services I don't care and they can take me to court, but one thing I will never do is pay that R800. Sies on Telkom bullying one of their loyal customers and treating me like trash.
0 replies
59 months ago
Worst service ever at Mc Donalds
I would like to share the worst experience I have ever had at the expense of Mc Donald's at Pan Africa Mall in Alexandra. I went this morning on Sunday the 30th May 2021 @11:22 and I my girlfriend and I were served by Crew ID number 31-Khutso Tlomatsana. Firstly we got there and there was a long line to order and when we look at the counter there was only one cashier working whilst the rest were behind looking like they are cooking but anyway we stood till we were served. Upon receipt of our food I had ordered orange juice however when I tasted it was like I was drinking water. It was so diluted I couldn't even taste the orange juice so I went back to the counter to advise them. I stood for some time again before someone came to me, I told that lady that this orange juice is water and they apologized and said perhaps the juice in the machine is finished however they offered me apple juice whicj I then agreed. To my surprise whilst drinking the apple juice, it also tasted like water and was diluted, I just kept quite and did not even drink it I just through it away I ddnt want to complain to the manager again as I would be like a nuisance. We continued eating in the Mc Donald and we could notice that the staff was so incompetent, they were giving people incorrect orders, and the lines were long and even worse the music they were playing was loud and they were playing R Kelly which had some explicit lyrics with ***ual content and there were children in the Mc Donalds. I am so disappointed in the Mc Donalds and poor service provided and we are paying customers. I will never go to that restaurant ever again I'm very dissapointed.
0 replies
88 months ago
MTN giving phones to fraudsters
I am so dissapointed with MTN and how they conduct their business. I am posting on behalf of my sister who is currently not well because of Cell C and MTN. She is a victim of Identity Theft where fraudsters are going around opening accounts with her ID number. These Fraudsters started at Cell C and took out contract phones amounting to about R40 000 they then forged bank statements and forged her ID and took out Iphones with MTN. I dont know how MTN could not pick up that all the documents are fake they still went ahead and gave out phones amounting to about R60 000, phones that my sister cant even afford. She then called MTN and the consultants were so rude and not willing to assist the victim. Even the ID that was used the picture does not even look like my sister i am so dissapointed with MTN as now we are waiting for 21 days for this matter to be concluded however the fraudsters were given a phone in a day. My sister is not well now due to all of this she is in and out of hospitals as she is not coping. We demand MTN does soemthing about this and compensates for emotional distress.
210 replies
88 months ago
Cell C a bunch of Fraudsters
I am actually posting on behalf of my sister who is a victim of Identity Theft. So my sister got a call from Cell C asking her where to deliver her new Phones that she supposedly applied for at the Randburg Branch. it was 3 Iphones amounting to R60 000 that were taken out by Fraudsters who got hold of my sisters information. These Fraudsters had my sisters ID number which they forged and had bank statements and payslips which dont even belong to my sister.So when my sister took it up woth Cell C and advising them that she never took out contracts with them and requested documents that were used Cell C told her that the documents are missing. She spoke to the Branch Manager by the name of Themba from Randburg branch who advised that it is against their process to supply the documents, so she took it up with the Regional Manager who confirmed that later Themba the Branch manager at Randburg Branch has been suspended due to allegations of Fraud and they are suspecting that he is the syndicate. So this branch manager is the one who defrauded my sister with her sysndicates and opened up contracts, the same people even went to MTN and took out phones there and also opened clothing store accounts. Cell C is defrauding their customers now my sister is not well because of all the emotional distress and Cell C doesn't even want to compensate for all she has been through. She has been a customer for over 10 years with Cell C but they are defrauding her. When she calls the consultants are not even friendly they just dismiss her and she is a victim of fraud. Dont take out contracts with Cell C as they are a bunch of criminals together with their managers.
105 replies
102 months ago
I am so ****ed off with Telkom and i am a new customer
I am so ****ed off with Telkom right now and i am their new customer. I ordered a WiFi Router and a phone with them last week, they told me it will take roughly 7 working days to deliver which i was fine with. They kept sending me sms's saying my order has been approved and on Wednesday they told me it was loaded on the Courier vehicle for Delivery on Wednesday with number ********** and i waited on Wednesday noting came. Then i called them today with the number to track the delivery and was told they they tried to deliver on Thursday and they tried to call me but there was no answer. I never received any call nor SMS from the courier company. i told them to deliver today and they said no they will deliver on Monday. Why should i wait till Monday when i was never told a delivery will be made on Thursday. i even read all the sms i received from the delivery company and nowhere does it talk about delivery on Thursday. They keep saying there are no drivers and i must speak to Telkom, which i cant even get hold of i dont have their numbers. I am so angry ****ed and dissapointed at Telkoms service and their delivery company and i am a new customer which makes me think did i make a big mistake joining telkom.
56 replies
104 months ago
I have had it with these bunch of Incompetent people from Cell C
I went on the 2nd of September to Cell C's head office because i was so sick and tired of Cell C debiting me incorrect amounts. i went to their office and asked how much exactly must i pay so that i dont owe them and i weant to cancel the contracts as well. He calculated on the system and advised for everything the amount i must pay is R4860.34 to have everything cancelled and they will never debit me again. Cell C then went to their attornies and advised that i owe them and they kept sending me SMS's. I advised them that i made payments and everything was cancelled i even forwarded the Proof of Payments to them. They referred me to Cell C, i then called Cell C and first spoke to nozipho shange whom i said wi wanted to speak to her manager, she told me they dont deal accounts i need to speak to that department, she eventually called her manager by the name of nkosikhona msomi who also was not willing to assist me and just passed the buck. Eventually he transferred me to the Accounts department where i spoke to gugulethu shabangu i alos told her upfront that i want to speak to her manager, she refused and said that what is it that she can assist with i gave her the reference number ********** 478 and explainede everything she conforms that payment was made but she says i still OOne thousand and something rand for septemebr bill. I told her that i wnet to the Cell C offices and made payment and asked that nothing ever goes off and i want to settle everything where the gentlemen who helped me conformed that, so why am i still owing. I will not pay that money and i am sick and tired of Cell C taking advantage of poor people like us threatening me with their lawyers and sending me SMS's. I will not pay Cell C even if its the last thing i do. I asked that last agent to speak to their manager, she said he just stepped out and i asked her to call him because initially i wanted to speak to them. Cell C its staff and managers dont want to take ownership, right now as i am typing i have been on hold waiting for the manager for more than 30 minutes. i will never let this go i will take it so far i have been abused so much by Cell C and its people.
183 replies
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4 Star
1 (10%)
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1 Star
9 (90%)