OJ
Orient Jewellers
Unclaimed Business
OJ
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLS
Lameez S
1 reviews | Active since Jan 2020
1 Jan 2021, 11:50
Orient Jewellers rip off
My husband purchased my wedding ring (diamond ring) at Orient Jewellers in the Plaza in February this year. Two weeks ago the diamond fell out. When I took the ring back to the store the owner, Yusuf, said that I have to pay for him to fix the ring. When I did not agree to this as I do not think it is far since it is a fault of the Jewellers, he started being rude, screaming at me in the store saying that I should not tell him about his business and he doesn’t care if I am a customer. He also said that there is no guarantee on diamonds, when telling him that this was not stipulated in any documents he said ‘it doesn’t have to be’. I have had a terrible experience with this Jewellers and do NOT recommend anyone shop there. They do not have any customer etiquette and are only nice when they can take your money, they are so greedy for money that they want to charge me to fix the ring that they had manufactured poorly. I have NEVER had a diamond fall out of any original diamond ring that I had bought from other stores. One cannot spend thousands of Rands on a ring and have no guarantee. Their quality of work is clearly very poor for the prices that they charge. The owner is rude, arrogant and has NO customer service ethics. Absolutely pathetic service experienced with this store.
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Lameez S
1 reviews | Active since Jan 2020
1 Jan 2021, 11:50
Orient Jewellers rip off
My husband purchased my wedding ring (diamond ring) at Orient Jewellers in the Plaza in February this year. Two weeks ago the diamond fell out. When I took the ring back to the store the owner, Yusuf, said that I have to pay for him to fix the ring. When I did not agree to this as I do not think it is far since it is a fault of the Jewellers, he started being rude, screaming at me in the store saying that I should not tell him about his business and he doesn’t care if I am a customer. He also said that there is no guarantee on diamonds, when telling him that this was not stipulated in any documents he said ‘it doesn’t have to be’. I have had a terrible experience with this Jewellers and do NOT recommend anyone shop there. They do not have any customer etiquette and are only nice when they can take your money, they are so greedy for money that they want to charge me to fix the ring that they had manufactured poorly. I have NEVER had a diamond fall out of any original diamond ring that I had bought from other stores. One cannot spend thousands of Rands on a ring and have no guarantee. Their quality of work is clearly very poor for the prices that they charge. The owner is rude, arrogant and has NO customer service ethics. Absolutely pathetic service experienced with this store.
0
Replies (0)AS
Alexandria S
1 reviews | Active since Jan 2020
30 Nov 2016, 11:48
Good Service
<p>I had a watch battery replaced, but unfortunately the glass face got badly scratched in the process. The watch opens from the front with 6 *****s and the *****driver had slipped whilst opening the casing. Spoke to Erfaan about it and he offered to have sapphire crystal glass face replaced. I appreciate the willingness to repair this. I can strongly reccommend Orient Jewellers</p>
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|Replies (0)AS
Alexandria S
1 reviews | Active since Jan 2020
30 Nov 2016, 11:48
Good Service
<p>I had a watch battery replaced, but unfortunately the glass face got badly scratched in the process. The watch opens from the front with 6 *****s and the *****driver had slipped whilst opening the casing. Spoke to Erfaan about it and he offered to have sapphire crystal glass face replaced. I appreciate the willingness to repair this. I can strongly reccommend Orient Jewellers</p>
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