Peach Payments
Verified Business
Peach Payments
Verified Business
24 Reviews (last 12 months)
Responds in 21 hours 8 min
AI Review Summary
Based on recent customer reviews, Peach Payments presents a sharply divided customer experience. Positive reviewers consistently praise the team's quick response times, friendly communication, and willingness to go above and beyond, with individual staff members like Arry, Cade, and Nicolaas receiving personal recognition. However, a significant portion of customers report serious issues with delayed or missing refunds, duplicate charges, and difficulty reaching support. Complaints about enabling fraudulent merchants and a challenging onboarding process for small businesses further erode trust in the platform.
Performance(last 12 months):
0Trustindex Rating
#69Ranked In Financial Services
21h 8mReply Time
75 NPSVery Likely
Replied to 75% of negative reviews
Reply time on negative reviews: 15 hours 51 min
TrustIndex
0
Ranking
#69
in Financial Services
Avg Reply
21h 8m
NPS Score
75
Recommended: Very Likely
Replied to 75% of negative reviews
Reply time on negative reviews: 15 hours 51 min
Review Distribution
2.3|24 Reviews
May '25 - Apr '26
5(34.8%)
4(0%)
3(0%)
2(0%)
1(65.2%)
5(34.8%)
4(0%)
3(0%)
2(0%)
1(65.2%)
Frequently Asked Questions About Peach Payments
Based on recent customer reviews, Peach Payments presents a sharply divided customer experience. Positive reviewers consistently praise the team's quick response times, friendly communication, and willingness to go above and beyond, with individual staff members like Arry, Cade, and Nicolaas receiving personal recognition. However, a significant portion of customers report serious issues with delayed or missing refunds, duplicate charges, and difficulty reaching support. Complaints about enabling fraudulent merchants and a challenging onboarding process for small businesses further erode trust in the platform.
Peach Payments has a TrustIndex of 0 out of 10 on Hellopeter, based on 24 reviews in the last 12 months. They reply to 75% of negative reviews, typically within 15 hours 51 min. Hellopeter has tracked Peach Payments across 176 total reviews. How is the TrustIndex calculated? →
Recent reviews (24)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTZ
Thandolwethu Z
1 reviews | Active since Jan 2020
8 Mar 2026, 18:21
Not helpful
I have been waiting for a refund for more than 20 days. They close tickets without even helping or responding to you
Helpful (0)
|Replies (0)TZ
Thandolwethu Z
1 reviews | Active since Jan 2020
8 Mar 2026, 18:21
Not helpful
I have been waiting for a refund for more than 20 days. They close tickets without even helping or responding to you
0
Replies (0)AVdM
Alexa Van der Merwe
1 reviews | Active since Jan 2020
10 Dec 2025, 06:43
*****ulent Payment
Purchased from and online merchant using their gateway for payment - merchant is *****ulent and peach payment refuse to take responsibility - they supposed to verify their merchants before onboarding them
Helpful (0)
|Replies (0)AVdM
Alexa Van der Merwe
1 reviews | Active since Jan 2020
10 Dec 2025, 06:43
*****ulent Payment
Purchased from and online merchant using their gateway for payment - merchant is *****ulent and peach payment refuse to take responsibility - they supposed to verify their merchants before onboarding them
0
Replies (0)MT
Michael T
1 reviews | Active since Jan 2020
11 Nov 2025, 15:02
Dishonest and unhelpful.
If I could give a lower rating than 1 star I definitely would. The worst service I've ever experienced. They are refusing to refund me my money, almost R28k, they want me to wait 15 business days for my money. 3 weeks. It's been 2 weeks of going back and forth with them and the company that I bought stuff from. In the meantime my business is suffering and I'm running behind schedule, my client is giving me grief. This morning (11/11/25) they sent an email, lying saying they had processed my refund and my bank must release the funds. I called my bank and there was no pending payment from them. Their consultants are dismissive and flippant, acting as if they are doing me a favour by talking to me. I hope karma visits your company 1 of these days.
Helpful (0)
|Replies (0)MT
Michael T
1 reviews | Active since Jan 2020
11 Nov 2025, 15:02
Dishonest and unhelpful.
If I could give a lower rating than 1 star I definitely would. The worst service I've ever experienced. They are refusing to refund me my money, almost R28k, they want me to wait 15 business days for my money. 3 weeks. It's been 2 weeks of going back and forth with them and the company that I bought stuff from. In the meantime my business is suffering and I'm running behind schedule, my client is giving me grief. This morning (11/11/25) they sent an email, lying saying they had processed my refund and my bank must release the funds. I called my bank and there was no pending payment from them. Their consultants are dismissive and flippant, acting as if they are doing me a favour by talking to me. I hope karma visits your company 1 of these days.
0
Replies (0)MP
Maretha P
1 reviews | Active since Jan 2020
3 Nov 2025, 21:14
Supporting payment to non-legitimate companies
I placed an order with Omninela Live Limitless which is using your secure payment site to take payments. This business is a **** and takes orders and money from customers and don't deliver the products. Your company are supporting a company which is *****ulently taking money from unknowing customers. I demand that my money is refunded by your company
Helpful (0)
|Replies (0)MP
Maretha P
1 reviews | Active since Jan 2020
3 Nov 2025, 21:14
Supporting payment to non-legitimate companies
I placed an order with Omninela Live Limitless which is using your secure payment site to take payments. This business is a **** and takes orders and money from customers and don't deliver the products. Your company are supporting a company which is *****ulently taking money from unknowing customers. I demand that my money is refunded by your company
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
17 Oct 2025, 10:28
Peach Payments payment issue
Had a bit of an issue when using my FNB virtual card to buy from a merchant that uses Peach Payments then payment failed twice yet funds still reserved on my account, i did reach out to them and they went over and above to get the issue resolved.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
17 Oct 2025, 10:28
Peach Payments payment issue
Had a bit of an issue when using my FNB virtual card to buy from a merchant that uses Peach Payments then payment failed twice yet funds still reserved on my account, i did reach out to them and they went over and above to get the issue resolved.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
15 Oct 2025, 10:57
WORST PAYMENT OPTIONS
Useless company i see all the reviews come back with a oh we are sorry we are working on resolving the issues etc but then they still have more issues, if anyone reads this never use their payment as an option. Call center 0 support leave a message to be called back no one calls back.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
15 Oct 2025, 10:57
WORST PAYMENT OPTIONS
Useless company i see all the reviews come back with a oh we are sorry we are working on resolving the issues etc but then they still have more issues, if anyone reads this never use their payment as an option. Call center 0 support leave a message to be called back no one calls back.
0
Replies (0)E
NZ
Noleen Z
1 reviews | Active since Jan 2020
29 Aug 2025, 22:18
Terrible experience with Peach Payments.
I made a purchase on 28 July from a merchant, payment went through, but weeks later my bank deducted two pending payments totaling R5,000 from Peach Payments. This left me short and forced me to cancel my own and my son’s birthday celebration for tomorrow. Absolutely unacceptable and pathetic service.
Helpful (0)
|Replies (0)NZ
Noleen Z
1 reviews | Active since Jan 2020
29 Aug 2025, 22:18
Terrible experience with Peach Payments.
I made a purchase on 28 July from a merchant, payment went through, but weeks later my bank deducted two pending payments totaling R5,000 from Peach Payments. This left me short and forced me to cancel my own and my son’s birthday celebration for tomorrow. Absolutely unacceptable and pathetic service.
0
Replies (0)