Peach Payments
Verified Business
|2.4|17 Reviews (last 12 months)|Responds in 19h 14m
Peach Payments
Verified Business
|2.4
17 Reviews (last 12 months)
Responds in 19h 14m
AI Review Summary
Based on recent customer reviews, Peach Payments receives sharply divided feedback. Customers consistently mention frustration with delayed refunds, funds being held by their banks after failed transactions, and difficulty reaching support agents by phone or email. A recurring concern is the perceived reluctance to take responsibility when merchants on the platform appear dishonest. On the positive side, customers praise individual support agents by name, highlighting professional, warm, and prompt email responses, clear communication, and instances where the team went above and beyond to resolve technical and onboarding queries.
Performance(last 12 months):
Trustindex Rating
4.4Ranked In Financial Services
#183Reply Time
19h 14mNPS Score
40Likely
Replied to 91% of negative reviews
Reply time on negative reviews: 7h 33m
TrustIndex
4.4
Ranking
#183
in Financial Services
Reply Time
19h 14m
NPS Score
40
Recommended: Likely
Replied to 91% of negative reviews
Reply time on negative reviews: 7h 33m
Review Distribution
2.4|17 Reviews
Jul '25 - Jun '26
Recent reviews (17)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBH
Bryan H
1 reviews | Active since Jan 2020
19 May 2026, 06:41
WARNING: AVOID PEACH PAYMENT AT ALL COSTS
On 13 May 2026, Peach Payment ********ly debited my account EIGHT TIMES. 7 unauthorised charges of R475 each , after a simple concert refund correction. *****. Plain and simple. I had to open a bank ***** case, cancel my card, and physically move my money to stop them from taking more. When confronted, they promised an "immediate" reversal. It is now 19 May SIX DAYS LATER and not a single cent has been returned. Every person I speak to passes the buck. Now they're blaming their own bank. This company had unauthorised access to my funds, drained my account, and has shown zero urgency in fixing their mistake. This is not a billing error , this is financial negligence. If you value your money, DO NOT trust Peach Payment with your banking details. You have been warned.
Helpful (0)
|Replies (0)BH
Bryan H
1 reviews | Active since Jan 2020
19 May 2026, 06:41
WARNING: AVOID PEACH PAYMENT AT ALL COSTS
On 13 May 2026, Peach Payment ********ly debited my account EIGHT TIMES. 7 unauthorised charges of R475 each , after a simple concert refund correction. *****. Plain and simple. I had to open a bank ***** case, cancel my card, and physically move my money to stop them from taking more. When confronted, they promised an "immediate" reversal. It is now 19 May SIX DAYS LATER and not a single cent has been returned. Every person I speak to passes the buck. Now they're blaming their own bank. This company had unauthorised access to my funds, drained my account, and has shown zero urgency in fixing their mistake. This is not a billing error , this is financial negligence. If you value your money, DO NOT trust Peach Payment with your banking details. You have been warned.
0
Replies (0)TZ
Thandolwethu Z
1 reviews | Active since Jan 2020
8 Mar 2026, 18:21
Not helpful
I have been waiting for a refund for more than 20 days. They close tickets without even helping or responding to you
Helpful (0)
|Replies (0)TZ
Thandolwethu Z
1 reviews | Active since Jan 2020
8 Mar 2026, 18:21
Not helpful
I have been waiting for a refund for more than 20 days. They close tickets without even helping or responding to you
0
Replies (0)AVdM
Alexa Van der Merwe
1 reviews | Active since Jan 2020
10 Dec 2025, 06:43
*****ulent Payment
Purchased from and online merchant using their gateway for payment - merchant is *****ulent and peach payment refuse to take responsibility - they supposed to verify their merchants before onboarding them
Helpful (0)
|Replies (0)AVdM
Alexa Van der Merwe
1 reviews | Active since Jan 2020
10 Dec 2025, 06:43
*****ulent Payment
Purchased from and online merchant using their gateway for payment - merchant is *****ulent and peach payment refuse to take responsibility - they supposed to verify their merchants before onboarding them
0
Replies (0)MT
Michael T
1 reviews | Active since Jan 2020
11 Nov 2025, 15:02
Dishonest and unhelpful.
If I could give a lower rating than 1 star I definitely would. The worst service I've ever experienced. They are refusing to refund me my money, almost R28k, they want me to wait 15 business days for my money. 3 weeks. It's been 2 weeks of going back and forth with them and the company that I bought stuff from. In the meantime my business is suffering and I'm running behind schedule, my client is giving me grief. This morning (11/11/25) they sent an email, lying saying they had processed my refund and my bank must release the funds. I called my bank and there was no pending payment from them. Their consultants are dismissive and flippant, acting as if they are doing me a favour by talking to me. I hope karma visits your company 1 of these days.
Helpful (0)
|Replies (0)MT
Michael T
1 reviews | Active since Jan 2020
11 Nov 2025, 15:02
Dishonest and unhelpful.
If I could give a lower rating than 1 star I definitely would. The worst service I've ever experienced. They are refusing to refund me my money, almost R28k, they want me to wait 15 business days for my money. 3 weeks. It's been 2 weeks of going back and forth with them and the company that I bought stuff from. In the meantime my business is suffering and I'm running behind schedule, my client is giving me grief. This morning (11/11/25) they sent an email, lying saying they had processed my refund and my bank must release the funds. I called my bank and there was no pending payment from them. Their consultants are dismissive and flippant, acting as if they are doing me a favour by talking to me. I hope karma visits your company 1 of these days.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
17 Oct 2025, 10:28
Peach Payments payment issue
Had a bit of an issue when using my FNB virtual card to buy from a merchant that uses Peach Payments then payment failed twice yet funds still reserved on my account, i did reach out to them and they went over and above to get the issue resolved.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
17 Oct 2025, 10:28
Peach Payments payment issue
Had a bit of an issue when using my FNB virtual card to buy from a merchant that uses Peach Payments then payment failed twice yet funds still reserved on my account, i did reach out to them and they went over and above to get the issue resolved.
0
Replies (0)E
NZ
Noleen Z
1 reviews | Active since Jan 2020
29 Aug 2025, 22:18
Terrible experience with Peach Payments.
I made a purchase on 28 July from a merchant, payment went through, but weeks later my bank deducted two pending payments totaling R5,000 from Peach Payments. This left me short and forced me to cancel my own and my son’s birthday celebration for tomorrow. Absolutely unacceptable and pathetic service.
Helpful (0)
|Replies (0)NZ
Noleen Z
1 reviews | Active since Jan 2020
29 Aug 2025, 22:18
Terrible experience with Peach Payments.
I made a purchase on 28 July from a merchant, payment went through, but weeks later my bank deducted two pending payments totaling R5,000 from Peach Payments. This left me short and forced me to cancel my own and my son’s birthday celebration for tomorrow. Absolutely unacceptable and pathetic service.
0
Replies (0)PM
Phili M
1 reviews | Active since Jan 2020
13 Aug 2025, 05:25
Double-charged by Peach Payments – no urgency to resolve while my business suffers
Peach Payments made an error by making me pay the same amount twice. They sent an email saying the payment had been made, but to date, the funds have not been returned to my account. I have sent proof and followed up repeatedly, yet there is no urgency from their side to fix their mistake. This is completely unacceptable, as it has disrupted my business operations and cash flow. As a payment provider, they should be prioritising the correction of their own errors immediately — instead, I’m left waiting without answers. I am demanding an urgent resolution and will be escalating this to the Payments Association of South Africa if this is not fixed without further delay.
Helpful (0)
|Replies (0)PM
Phili M
1 reviews | Active since Jan 2020
13 Aug 2025, 05:25
Double-charged by Peach Payments – no urgency to resolve while my business suffers
Peach Payments made an error by making me pay the same amount twice. They sent an email saying the payment had been made, but to date, the funds have not been returned to my account. I have sent proof and followed up repeatedly, yet there is no urgency from their side to fix their mistake. This is completely unacceptable, as it has disrupted my business operations and cash flow. As a payment provider, they should be prioritising the correction of their own errors immediately — instead, I’m left waiting without answers. I am demanding an urgent resolution and will be escalating this to the Payments Association of South Africa if this is not fixed without further delay.
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Replies (0)