Pets 2 Go International
Claimed Business
Pets 2 Go International
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
0Unlikely
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Marnie M
1 reviews | Active since Jan 2020
26 Apr 2021, 15:44
Above and beyond
I have used Thelma many times transporting my babies between the UK and South Africa and back again. She is an amazing person who treats all her 'passengers' as if they were her own. In one case she looked after my cat & dog for over 2 weeks due to flight delays and Vet paperwork mistakes. Calmed me down and sorted everything including sending me photos to assure me they were ok. Lovely lady.
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Marnie M
1 reviews | Active since Jan 2020
26 Apr 2021, 15:44
Above and beyond
I have used Thelma many times transporting my babies between the UK and South Africa and back again. She is an amazing person who treats all her 'passengers' as if they were her own. In one case she looked after my cat & dog for over 2 weeks due to flight delays and Vet paperwork mistakes. Calmed me down and sorted everything including sending me photos to assure me they were ok. Lovely lady.
0
Replies (0)CB
Carol B
1 reviews | Active since Jan 2020
20 Apr 2021, 05:08
Good consistent Service over the years
I have been a KUSA registered breeder based in Cape Town for the past 12 years and have always made use of the competent friendly services of Pets2Go International to transport my puppies both within South Africa and also to neighbouring countries. Being a family run business I have always found the personal touch and the owners dedication and love for animals a very good reason to choose this company to entrust the transport of my precious cargo over the years
Helpful (0)
|Replies (0)CB
Carol B
1 reviews | Active since Jan 2020
20 Apr 2021, 05:08
Good consistent Service over the years
I have been a KUSA registered breeder based in Cape Town for the past 12 years and have always made use of the competent friendly services of Pets2Go International to transport my puppies both within South Africa and also to neighbouring countries. Being a family run business I have always found the personal touch and the owners dedication and love for animals a very good reason to choose this company to entrust the transport of my precious cargo over the years
0
Replies (0)OF
Olga F
1 reviews | Active since Jan 2020
19 Jan 2020, 09:12
Stay away from this greedy monster
Stay away from this company. The name of the agent is Thelma Kruger. It looks like she is the only there. She will be polite and kind untill you pay money. Then absolutely different story. She will lie all the time and scrutinize you for money. She asked us 40 percent more after we paid full invoice price. Without any reason. Otherwise she would never send our animals. She put our dog to a wooden box that fell apart during the flight and airlines had to replace it. Animals were absolutely stressed after the flight and dealing with this monster. Don't even think to use her so called "service"
Helpful (0)
|Replies (0)OF
Olga F
1 reviews | Active since Jan 2020
19 Jan 2020, 09:12
Stay away from this greedy monster
Stay away from this company. The name of the agent is Thelma Kruger. It looks like she is the only there. She will be polite and kind untill you pay money. Then absolutely different story. She will lie all the time and scrutinize you for money. She asked us 40 percent more after we paid full invoice price. Without any reason. Otherwise she would never send our animals. She put our dog to a wooden box that fell apart during the flight and airlines had to replace it. Animals were absolutely stressed after the flight and dealing with this monster. Don't even think to use her so called "service"
0
Replies (0)OF
Olga F
1 reviews | Active since Jan 2020
19 Jan 2020, 09:09
Stay away from this greedy monster
Stay away from this company. The name of the agent is Thelma Kruger. It looks like she is the only there. She will be polite and kind untill you pay money. Then absolutely different story. She will lie all the time and scrutinize you for money. She asked us 40 percent more after we paid full invoice price. Without any reason. Otherwise she would never send our animals. She put our dog to a wooden box that fell apart during the flight and airlines had to replace it. Animals were absolutely stressed after the flight and dealing with this monster. Don't even think to use her so called "service"
Helpful (0)
|Replies (0)OF
Olga F
1 reviews | Active since Jan 2020
19 Jan 2020, 09:09
Stay away from this greedy monster
Stay away from this company. The name of the agent is Thelma Kruger. It looks like she is the only there. She will be polite and kind untill you pay money. Then absolutely different story. She will lie all the time and scrutinize you for money. She asked us 40 percent more after we paid full invoice price. Without any reason. Otherwise she would never send our animals. She put our dog to a wooden box that fell apart during the flight and airlines had to replace it. Animals were absolutely stressed after the flight and dealing with this monster. Don't even think to use her so called "service"
0
Replies (0)KT
Karien T
1 reviews | Active since Jan 2020
7 Jan 2020, 11:58
Horrific cat experience
I entrusted my 2 cats (first children) to this company to fly my cats from Cape Town to Durban. We had to plan well so that they will not be upset by the movers thus asked for boarding first before the flight. Firstly, a phone call to say they cant make the asked day. I insisted. Then once they left, I had no communication as to how they are or if they are ok. I have told the owner that I am very attached to them and they are 11 years old already. No reply. Except for 1 whatsapp voice message saying the one cat drinks too much water and might have medical issues. Then after our arrival im Durban I asked when our cats will arrive. It was planned for the day after our arrival. More excuses that she cant find her agent at our side. Then another day later...the agent she found wanted to charge extra and will I be willing to fetch them from the airport. I planned accordingly and when I asked for the flight details was told she already asked a friend to bring then the next day. So 3 days later my cats arrived. Very sad, frustrated and boxed in. It took me 2 weeks to calm them down. All of a sudden, Im flooded with messages to ask how my "babies" are doing. Im sorry. If this company is known for overseas flights I very worried about the wellbeing of the pets.
Helpful (0)
|Replies (0)KT
Karien T
1 reviews | Active since Jan 2020
7 Jan 2020, 11:58
Horrific cat experience
I entrusted my 2 cats (first children) to this company to fly my cats from Cape Town to Durban. We had to plan well so that they will not be upset by the movers thus asked for boarding first before the flight. Firstly, a phone call to say they cant make the asked day. I insisted. Then once they left, I had no communication as to how they are or if they are ok. I have told the owner that I am very attached to them and they are 11 years old already. No reply. Except for 1 whatsapp voice message saying the one cat drinks too much water and might have medical issues. Then after our arrival im Durban I asked when our cats will arrive. It was planned for the day after our arrival. More excuses that she cant find her agent at our side. Then another day later...the agent she found wanted to charge extra and will I be willing to fetch them from the airport. I planned accordingly and when I asked for the flight details was told she already asked a friend to bring then the next day. So 3 days later my cats arrived. Very sad, frustrated and boxed in. It took me 2 weeks to calm them down. All of a sudden, Im flooded with messages to ask how my "babies" are doing. Im sorry. If this company is known for overseas flights I very worried about the wellbeing of the pets.
0
Replies (0)mH
marion H
1 reviews | Active since Jan 2020
22 May 2015, 19:16
My dog and I were not collected as agreed by owner
Pets2go (Mrs Thelma Kruger) had an agreement with myself to collect me and my dog on the 30th April 2015 and take us to the airport. Through Pets2go my dog and myself were booked on a return flight from Cape Town to the German shepherd Dog Breed Show Nationals 2015 in Pretoria. Mrs Kruger did not turn up to collect us and did not answer her phone when I repeatedly tried contacting her that morning as the deadline for our flight drew closer.<br> I was finally forced to drive myself and my dog there and struggled to find where my dog was to be loaded. I approached Animal Travel in great distress and they came to my rescue even though I had not booked through them. Mrs Kruger of Pets2go has the audacity to claim that I owe her money. I am claiming the cost of the flight box which I used from Animal Travel which came to R855. I want a refund for this amount which I had to pay to Animal Travel.
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marion H
1 reviews | Active since Jan 2020
22 May 2015, 19:16
My dog and I were not collected as agreed by owner
Pets2go (Mrs Thelma Kruger) had an agreement with myself to collect me and my dog on the 30th April 2015 and take us to the airport. Through Pets2go my dog and myself were booked on a return flight from Cape Town to the German shepherd Dog Breed Show Nationals 2015 in Pretoria. Mrs Kruger did not turn up to collect us and did not answer her phone when I repeatedly tried contacting her that morning as the deadline for our flight drew closer.<br> I was finally forced to drive myself and my dog there and struggled to find where my dog was to be loaded. I approached Animal Travel in great distress and they came to my rescue even though I had not booked through them. Mrs Kruger of Pets2go has the audacity to claim that I owe her money. I am claiming the cost of the flight box which I used from Animal Travel which came to R855. I want a refund for this amount which I had to pay to Animal Travel.
0
Replies (0)