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Photo2print
Unclaimed Business
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Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSL
Shan L
1 reviews | Active since Jan 2020
25 Nov 2025, 08:07
Bad Comms and Service
Review for Photo2Print My experience with Photo2Print has unfortunately been very disappointing, and I feel it’s important to share the full story so other customers know what to expect. I initially ordered a softcover book and realised afterwards that the mistake on the first book was completely my fault. I acknowledged that openly, and Photo2Print assisted me in moving to a hardcover version. For that, I was grateful. However, the issues started with the second order, the hardcover. I was specifically told to update the front page only, and to leave the inside pages as is. At no point was I told that the entire hardcover, including the back cover, needed to be redesigned. If that had been communicated, I would have done it without hesitation. When the book arrived, it had no back cover, which is obviously a major problem for a gift that carries a lot of personal meaning. When I queried this, I was told the error was entirely mine, even though I had followed the exact instructions I was given. There was no acknowledgement of any possible communication gap. What made the situation worse is that there appears to be no quality check between the first and second versions. A missing back cover is the kind of issue that should have stood out immediately. A simple call to confirm the files or query the unusual layout would have avoided all of this. Instead, the attitude in the response felt defensive rather than helpful. In the end, despite the circumstances, I was told that Photo2Print will not take any responsibility and that I will be charged again to fix the book. No willingness to meet halfway, no recognition of how the instructions contributed to the problem, just a flat refusal to consider anything other than the customer being at fault. I fully accept responsibility for the first mistake. But the second issue happened because of unclear communication and a lack of basic quality checking on their side. The unwillingness to even acknowledge that possibility leaves me with very little confidence in their service. Overall, it’s been a frustrating experience, and I’ll be very hesitant to use Photo2Print again or to recommend them to others.
Helpful (0)
|Replies (0)SL
Shan L
1 reviews | Active since Jan 2020
25 Nov 2025, 08:07
Bad Comms and Service
Review for Photo2Print My experience with Photo2Print has unfortunately been very disappointing, and I feel it’s important to share the full story so other customers know what to expect. I initially ordered a softcover book and realised afterwards that the mistake on the first book was completely my fault. I acknowledged that openly, and Photo2Print assisted me in moving to a hardcover version. For that, I was grateful. However, the issues started with the second order, the hardcover. I was specifically told to update the front page only, and to leave the inside pages as is. At no point was I told that the entire hardcover, including the back cover, needed to be redesigned. If that had been communicated, I would have done it without hesitation. When the book arrived, it had no back cover, which is obviously a major problem for a gift that carries a lot of personal meaning. When I queried this, I was told the error was entirely mine, even though I had followed the exact instructions I was given. There was no acknowledgement of any possible communication gap. What made the situation worse is that there appears to be no quality check between the first and second versions. A missing back cover is the kind of issue that should have stood out immediately. A simple call to confirm the files or query the unusual layout would have avoided all of this. Instead, the attitude in the response felt defensive rather than helpful. In the end, despite the circumstances, I was told that Photo2Print will not take any responsibility and that I will be charged again to fix the book. No willingness to meet halfway, no recognition of how the instructions contributed to the problem, just a flat refusal to consider anything other than the customer being at fault. I fully accept responsibility for the first mistake. But the second issue happened because of unclear communication and a lack of basic quality checking on their side. The unwillingness to even acknowledge that possibility leaves me with very little confidence in their service. Overall, it’s been a frustrating experience, and I’ll be very hesitant to use Photo2Print again or to recommend them to others.
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Replies (0)AC
MZ
Margaret Z
1 reviews | Active since Jan 2020
21 Jul 2021, 13:32
Photo2print
I was very pleased with all my dealings with Photo2print, from the assistance I personally received on WhatsApp in starting my whole album, to getting it delivered timeously. Very professional and the lady I dealt with was so polite, friendly and helpful. Thanks for the good memories made - in photos, as well as the dealings......
Helpful (0)
|Replies (0)MZ
Margaret Z
1 reviews | Active since Jan 2020
21 Jul 2021, 13:32
Photo2print
I was very pleased with all my dealings with Photo2print, from the assistance I personally received on WhatsApp in starting my whole album, to getting it delivered timeously. Very professional and the lady I dealt with was so polite, friendly and helpful. Thanks for the good memories made - in photos, as well as the dealings......
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
17 Nov 2020, 04:51
Best Photo and any other printing needs Company In Gauteng
What can I say about Photo2print.........Quality WOW!............Customer service WOW!........Very Fast and Reliable WOW! I absolutely love Photo2print and will never use any other printing company they are the best!
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Anonymous
1 reviews | Active since Jan 2020
17 Nov 2020, 04:51
Best Photo and any other printing needs Company In Gauteng
What can I say about Photo2print.........Quality WOW!............Customer service WOW!........Very Fast and Reliable WOW! I absolutely love Photo2print and will never use any other printing company they are the best!
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Replies (0)EW
Ettienne W
1 reviews | Active since Jan 2020
23 Jul 2019, 08:24
Photo2print-branding(Logo-Details) page added in personalized photo books
I supply photo books to my clients via Photo2print. On ordering a photo book from Photo2print, you do send proofs to them(photo2print) that all is in order with the book. I will then send proofs to my client to approve and we all then do expect to receive the photo book the same as proofs(as ordered)! No!! on receiving the book there was a extra page in the book with their (photo2print) logo-branding and contact details on, the 1st thing the client asked me, that wasn't in the proof you sent me and why a whole page I could have put more photo's on. It's a personalized sports photo book and he doesn't want it in the book?? On communicating with photo2print I was told they(photo2print) have been doing this for 15 years and it is there right as a company to do that, and no need to inform their clients about the branding?? Fine, but then make sure it shows like this in the proof and let clients know they have the right to remove it not just ASSUME it's ok Sitting with a personalized photo book that my client don't want and Photo2print don't want to help me!! I guess I will be looking for a other Photo Book company?
Helpful (0)
|Replies (0)EW
Ettienne W
1 reviews | Active since Jan 2020
23 Jul 2019, 08:24
Photo2print-branding(Logo-Details) page added in personalized photo books
I supply photo books to my clients via Photo2print. On ordering a photo book from Photo2print, you do send proofs to them(photo2print) that all is in order with the book. I will then send proofs to my client to approve and we all then do expect to receive the photo book the same as proofs(as ordered)! No!! on receiving the book there was a extra page in the book with their (photo2print) logo-branding and contact details on, the 1st thing the client asked me, that wasn't in the proof you sent me and why a whole page I could have put more photo's on. It's a personalized sports photo book and he doesn't want it in the book?? On communicating with photo2print I was told they(photo2print) have been doing this for 15 years and it is there right as a company to do that, and no need to inform their clients about the branding?? Fine, but then make sure it shows like this in the proof and let clients know they have the right to remove it not just ASSUME it's ok Sitting with a personalized photo book that my client don't want and Photo2print don't want to help me!! I guess I will be looking for a other Photo Book company?
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Replies (0)LA
Louise A
1 reviews | Active since Jan 2020
6 Dec 2016, 12:51
Excellent service
<p>When the Photo2print site wouldn't accept my Groupon voucher, I contacted Photo2print through their website. I expected them to take a day or two to get back to me, but Natasha from Photo2print contacted me promptly and sorted out the problem in no time! Such quick and excellent service is rare!</p>
Helpful (0)
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Louise A
1 reviews | Active since Jan 2020
6 Dec 2016, 12:51
Excellent service
<p>When the Photo2print site wouldn't accept my Groupon voucher, I contacted Photo2print through their website. I expected them to take a day or two to get back to me, but Natasha from Photo2print contacted me promptly and sorted out the problem in no time! Such quick and excellent service is rare!</p>
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Replies (0)MB
Marlize B
1 reviews | Active since Jan 2020
14 Jul 2016, 04:57
Excellent customer service
<p> I recently placed an order for some photobooks with vouchers bought through Groupon. As always, the quality and service from Photo2Print was exceptional. The turnaround was significantly quicker than promised (always a nice experience) and when I experienced some challenges with one of the voucher codes, the support team patiently explored different ways to get it resolved. Definitely a very positive experience and looking forward to printing some more memories with them soon.</p>
Helpful (0)
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Marlize B
1 reviews | Active since Jan 2020
14 Jul 2016, 04:57
Excellent customer service
<p> I recently placed an order for some photobooks with vouchers bought through Groupon. As always, the quality and service from Photo2Print was exceptional. The turnaround was significantly quicker than promised (always a nice experience) and when I experienced some challenges with one of the voucher codes, the support team patiently explored different ways to get it resolved. Definitely a very positive experience and looking forward to printing some more memories with them soon.</p>
0
Replies (0)ZK
Zanie K
1 reviews | Active since Jan 2020
23 Nov 2015, 08:56
Excellent service! Excellent quality!
Last week I ordered 4 calendars using the online upload facility and it was extremely easy to use.<br> Natasha answered all my questions swiftly and she was always friendly and helpful. I received the calendars before the promised time and the quality is excellent!<br> Thank you so much - I will definitely use your services again!!<br> Kind regards,<br> Zanie
Helpful (0)
|Replies (0)ZK
Zanie K
1 reviews | Active since Jan 2020
23 Nov 2015, 08:56
Excellent service! Excellent quality!
Last week I ordered 4 calendars using the online upload facility and it was extremely easy to use.<br> Natasha answered all my questions swiftly and she was always friendly and helpful. I received the calendars before the promised time and the quality is excellent!<br> Thank you so much - I will definitely use your services again!!<br> Kind regards,<br> Zanie
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Replies (0)