Pick n Pay

Based on recent customer reviews, Pick n Pay is experiencing significant operational and service challenges. Customers describe persistent failures with the ASAP delivery platform, unresolved refunds, rude staff interactions, expired or rotten products, and pricing discrepancies at tills. While isolated positive experiences exist with named staff members, the dominant sentiment reflects deep frustration with reliability, accountability, and basic customer care across both physical stores and digital channels.

The most common complaint about Pick n Pay, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Customers report rude cashiers, dismissive managers, and a call centre that drops calls or makes false promises. Complaints are routinely ignored, ticket numbers issued without follow-up, and staff openly mock or belittle shoppers. Service culture is described as adversarial and uncaring.

Pick n Pay scores 1.4 out of 5 on Hellopeter's AI analysis of service quality in Grocery & Food, compared to the Grocery & Food industry average of 1.4. Their strongest theme is Customer Service (1.7); their weakest is Complaints & Returns (1.1). The top AI-rated Grocery & Food business on Hellopeter is Food Lovers Market (1.6). How is the AI Score calculated? →

Pick n Pay has a TrustIndex of 2.6 out of 10 on Hellopeter, based on 2,312 reviews in the last 12 months. They reply to 94% of negative reviews, typically within 46 hours 55 min. Hellopeter has tracked Pick n Pay across 26,722 total reviews. How is the TrustIndex calculated? →