PN
Pick N Save
Unclaimed Business
PN
Performance(last 12 months):
TrustIndex
0
Ranking
#7
in Utilities
NPS Score
100
Recommended: Very Likely
Review Distribution
1.8|6 Reviews
May '25 - Apr '26
5(20%)
4(0%)
3(0%)
2(20%)
1(60%)
5(20%)
4(0%)
3(0%)
2(20%)
1(60%)
Frequently Asked Questions About Pick N Save
Pick N Save has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. Hellopeter has tracked Pick N Save across 46 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDR
Deidre R
1 reviews | Active since Jan 2020
15 Feb 2026, 09:07
Bad service
Bad experience. I received my wrong order. Still waiting after 1 hour. Pick n pay staff mixed up the orders and I must wait until they decide to bring my items. My order number 300738050 The order was placed pass 9 this morning and it's now 11:07. No reply from pick n pay Eersteriver. Still waiting on my order.
Helpful (0)
|Replies (0)DR
Deidre R
1 reviews | Active since Jan 2020
15 Feb 2026, 09:07
Bad service
Bad experience. I received my wrong order. Still waiting after 1 hour. Pick n pay staff mixed up the orders and I must wait until they decide to bring my items. My order number 300738050 The order was placed pass 9 this morning and it's now 11:07. No reply from pick n pay Eersteriver. Still waiting on my order.
0
Replies (0)EN
Emmanuel N
1 reviews | Active since Jan 2020
5 Feb 2026, 16:35
Helpful Pick n Pay Cresta Staff
The Pick n Pay at Cresta Mall has friendly staff that are very patient and very helpful
Helpful (0)
|Replies (0)EN
Emmanuel N
1 reviews | Active since Jan 2020
5 Feb 2026, 16:35
Helpful Pick n Pay Cresta Staff
The Pick n Pay at Cresta Mall has friendly staff that are very patient and very helpful
0
Replies (0)NN
Nonhlanhla N
1 reviews | Active since Jan 2020
26 Jan 2026, 05:08
PICK N PAY ASAP BENMORE
on friday i ordered groceries on their ASAP app, i got a notification that they busy with the order, then the driver is on his way, last notification order delivered, usually the driver will call to say he is at the gate i did not get a phone call only a message that says delivered, i immediately log a complaint on their app. i got message that says they need to investigate . i still have not received any comms from them , i do not have my order and my money is held at pick n pay.
Helpful (0)
|Replies (0)NN
Nonhlanhla N
1 reviews | Active since Jan 2020
26 Jan 2026, 05:08
PICK N PAY ASAP BENMORE
on friday i ordered groceries on their ASAP app, i got a notification that they busy with the order, then the driver is on his way, last notification order delivered, usually the driver will call to say he is at the gate i did not get a phone call only a message that says delivered, i immediately log a complaint on their app. i got message that says they need to investigate . i still have not received any comms from them , i do not have my order and my money is held at pick n pay.
0
Replies (0)NB
Nkosi B
1 reviews | Active since Jan 2020
5 Aug 2025, 17:09
Good evening
Good evening. I was at Pick n Pay Kempton square(05 August 2025@15:44) service is very poor in that store...you wait(que) for everything. I qued to buy baked bread I went to the self cutting bread machine and the bread didn't cut nice. I couldn't take it home in the form that it looked and it was not hot when I was cutting it. So the reasonable thing to do was to swap it for a better one so the better one was white bread. So I was informed that I can swap it at the till because of the small price difference. A supervisor(Makie Maloka) was called and I told her what happened and she was not capable o solving that problem and escalated it to the store manager(Lishani Mawela)-who was apparently in a meeting.
Helpful (0)
|Replies (0)NB
Nkosi B
1 reviews | Active since Jan 2020
5 Aug 2025, 17:09
Good evening
Good evening. I was at Pick n Pay Kempton square(05 August 2025@15:44) service is very poor in that store...you wait(que) for everything. I qued to buy baked bread I went to the self cutting bread machine and the bread didn't cut nice. I couldn't take it home in the form that it looked and it was not hot when I was cutting it. So the reasonable thing to do was to swap it for a better one so the better one was white bread. So I was informed that I can swap it at the till because of the small price difference. A supervisor(Makie Maloka) was called and I told her what happened and she was not capable o solving that problem and escalated it to the store manager(Lishani Mawela)-who was apparently in a meeting.
0
Replies (0)WC
Wena C
1 reviews | Active since Jan 2020
23 Jun 2025, 08:07
How safe is my information on PnP Smart Shopper?
Two weeks ago I noticed to my dismay that 8 000 points or R80 has disappeared from my balance. I checked my account info and also saw that my name has been changed to Wallace Cele, someone unknown to me but who coincidentally has the same initials to me I immediately contacted the Customer Complaints line, where an apparentally very eager contact agent asked me to send a screenshot of my last slip with my then-balance.U did that and she said she would send it their tech division and get back to me. After a week I tried contacting her again by email but to no avail. I then spoke to another agent, who promised to look into it and get bsck to me the same day. Needless to say, that did not happen either. I am very concerned about the apparent identity theft on my card - a concern not shared by PnP. I want my points back and an explanation of what happened and an assurance that the breach has been addressed.
Helpful (0)
|Replies (0)WC
Wena C
1 reviews | Active since Jan 2020
23 Jun 2025, 08:07
How safe is my information on PnP Smart Shopper?
Two weeks ago I noticed to my dismay that 8 000 points or R80 has disappeared from my balance. I checked my account info and also saw that my name has been changed to Wallace Cele, someone unknown to me but who coincidentally has the same initials to me I immediately contacted the Customer Complaints line, where an apparentally very eager contact agent asked me to send a screenshot of my last slip with my then-balance.U did that and she said she would send it their tech division and get back to me. After a week I tried contacting her again by email but to no avail. I then spoke to another agent, who promised to look into it and get bsck to me the same day. Needless to say, that did not happen either. I am very concerned about the apparent identity theft on my card - a concern not shared by PnP. I want my points back and an explanation of what happened and an assurance that the breach has been addressed.
0
Replies (0)LN
Luthando N
1 reviews | Active since Jan 2020
9 Apr 2025, 20:25
Mr
Killarney mall pick n pay salt for me expert things
Helpful (0)
|Replies (0)LN
Luthando N
1 reviews | Active since Jan 2020
9 Apr 2025, 20:25
Mr
Killarney mall pick n pay salt for me expert things
0
Replies (0)LM
Lerato M
1 reviews | Active since Jan 2020
25 Mar 2025, 08:58
PnP ASAP Mulberton
I'm writing with so much irritation as this incident is not for the first time. Everytime I order Underfoort Sealer they deliver the cleaner. The 2 are not the same. They differ in function and price hence the dealer is expensive. I'm tired of using the ASAP services I will move to other stores maybe they know the difference.
Helpful (0)
|Replies (0)LM
Lerato M
1 reviews | Active since Jan 2020
25 Mar 2025, 08:58
PnP ASAP Mulberton
I'm writing with so much irritation as this incident is not for the first time. Everytime I order Underfoort Sealer they deliver the cleaner. The 2 are not the same. They differ in function and price hence the dealer is expensive. I'm tired of using the ASAP services I will move to other stores maybe they know the difference.
0
Replies (0)SU
Shay U
1 reviews | Active since Jan 2020
2 Dec 2024, 15:31
Terrible service when they misplace your items
I ordered groceries on Saturday but a lot of items were missing, so I sent an email and I phoned a consultant, the consultant said they will forward my issue and it will be sorted. I recieved absolutely no response the next day so I sent another email and only recieved automated responses. No one at pick n pay is willing to help, it's so bad they started hanging up mid call. I haven't recieved my items as of yet and no refund, this is devastating. They are quick to take your money and slow to fix their mistakes. I've even gone in store to sort the issue out, I was greated with attitude by staff members. Glenvista shopping mall.
Helpful (0)
|Replies (0)SU
Shay U
1 reviews | Active since Jan 2020
2 Dec 2024, 15:31
Terrible service when they misplace your items
I ordered groceries on Saturday but a lot of items were missing, so I sent an email and I phoned a consultant, the consultant said they will forward my issue and it will be sorted. I recieved absolutely no response the next day so I sent another email and only recieved automated responses. No one at pick n pay is willing to help, it's so bad they started hanging up mid call. I haven't recieved my items as of yet and no refund, this is devastating. They are quick to take your money and slow to fix their mistakes. I've even gone in store to sort the issue out, I was greated with attitude by staff members. Glenvista shopping mall.
0
Replies (0)