WC
Wena C
Active since Nov 2018
6
Reviews
0
Industries
Reviews
6 reviews10 months ago
How safe is my information on PnP Smart Shopper?
Two weeks ago I noticed to my dismay that 8 000 points or R80 has disappeared from my balance. I checked my account info and also saw that my name has been changed to Wallace Cele, someone unknown to me but who coincidentally has the same initials to me I immediately contacted the Customer Complaints line, where an apparentally very eager contact agent asked me to send a screenshot of my last slip with my then-balance.U did that and she said she would send it their tech division and get back to me. After a week I tried contacting her again by email but to no avail. I then spoke to another agent, who promised to look into it and get bsck to me the same day. Needless to say, that did not happen either. I am very concerned about the apparent identity theft on my card - a concern not shared by PnP. I want my points back and an explanation of what happened and an assurance that the breach has been addressed.
0 replies
27 months ago
Multichoice and Britbox are not a good match
I have been trying to add Britbox to my DStv account for the past day. Seven calls later, promises of having sent me the URL to link it, putting me on hold endlessly because they don't know what to do, resulting in being cut off three times because my airtime has run out (no call back); forcing me to pay an amount of R52 immediately although my account is in order and my payments are done by debit order, I still have no Britbox. I really thought you trained your people to manage all queries? Could Multichoice please tell me what to do next?
58 replies
49 months ago
Why do couriers make promises they cannot keep?
I have been waiting for the delivery of my book parcel the whole day after I had been informed that it was out for delivery. It contains text books from Amazon that I need urgently. When nothing had been delivered by 14:00, I WhatsApped Aramex for the approximate delivery time. They replied that I should have it by COD, which, of course, meant that one could not move, having to wait all day. By 17:00, however, there was still nothing. I checked on the online tracking app and to my dismay saw that it stated that delivery failed because the customer was not available. I then phoned them, telling the agent that nobody had attempted any delivery, and that I had been waiting at home specifically for that reason. She told me that the driver had actually run out of time and would deliver the next day. I asked why a misleading reason was given on the app, which she could not answer. To my further disappointment, I received an email from Amazon informing me that Aramex attempted delivery but that I was not home - obviously believing the courier whom they trust to deliver their goods. This is not good enough, Aramex - if you cannot deliver, own up. Do not mislead your client, Amazon, and the person who is awaiting your delivery!
0 replies
59 months ago
Shame on you, Life Wilgeheuwel!
Life Wilgeheuwel left a bad taste in my mouth. My son was involved in a motorcycle accident on 20 May and unfortunately he is a private patient. I was milked for R35 000 within three hours, which ranged from MRIs to admission to an obligatory Covid-test to a preemptive payment for his anticipated holiday stay. He was however discharged after a day and mention was made that I will get a pro rata refund. It took a week for the hospital to just scan the form that needs to be completed to me. I was notified that they will also deduct an additional amount of approx R3 000 for Casualty , for which I did not sign as guarantor. I refused as I realised this is illegal and informed them that I first wanted to discuss this with my lawyer, after which the assistant conceded and informed me that they would follow proper protocol and inform the guarantor who signed for that amount about the amount outstanding. It is now a week later and I have still not received the refund. The contact person is now apparently ill and her line manager is not available even though I left her a message to contact me. Shame on you Wilgeheuwel, payment to you must be done immediately, it is just a pity that do not do your refunds with the same energy and enthusiasm!
53 replies
65 months ago
Security breach on Direct Axis and Pulse
Although I have been a long-standing client of Direct Axis, I will never make use of their services again. There is clearly a security breach on their website: when I put in my email address or cellphone number, it greets me as Thamqa Simphiwe Khumalo (whom I do not know!) and it sends me documents that I cannot open with my ID number. I was redirected to the Pulse website from the original website and Direct Axis, who has failed to react to the email I sent and two telephone calls I made to them to suggest that they should please investigate the security breach, now tells me to communicate with Pulse. Just shifting the responsibility, although Pulse is apparently part of them. Watch out potential clients; your information is not safe in the hands of Direct Axis and Pulse!
112 replies
90 months ago
Atrocious service by RAM
After two weeks of numerous phone calls, proxies to given, documents to be copied RAM has still not delivered my cellphone. You are going to cost Vodacom their customers, RAM with your inefficiency and empty promises. It seems as if the tail is wagging the dog!
105 replies
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2 Star
2 (33.333333333333336%)
1 Star
4 (66.66666666666667%)