NM
Nomakhosazana M
Active since Jun 2016
14
Reviews
0
Industries
Reviews
14 reviews8 months ago
Vuma from Hell!
My internet disconnected yesterday. Tried the robot from whats app that does not respond. My payments are due on the first of each month. I normally pay around the 25 to 27th of each month (in advance). There is a red button beeping and we cant connect because according to Vuma there is no internet. Leased with an agent from who's workstation is based in Devland Matlapend and she advised us to make another payment. Now that ios obsurd, I will not be making payment twice for the same month. Resolve this becuase I use the same network to get my job done. It seems its a norm having to come to this platform to have your matter resolved. You people are not seroious about business
0 replies
17 months ago
Great service
Had a pleasant experience at a government institution. I would love to visit the branch soon. Very professional and friendly employees. KEEP IT UP!
0 replies
22 months ago
Vuma and the stupid robot
I downgraded to R250 Wi-Fi last Friday, made a payment Monday evening as my payment date is on the 1st of each month. I have been trying to get a hold of an agent to assist with the activation. I am currently working from home and can't utilize my Wi-Fi. I have been buying data since the last 24 hours. I tried calling the complaints line from Cape Town and Rosebank however, the number does not go through. This is worst and appalling service I have ever experienced. It does not come as a surprise though given their reviews on the platform. Your NPS score is sitting on a minus (sies). You guys should really be ashamed of the level of service you offer. Nobody got back to me since Monday, that stupid robot can't even allocate an agent to assist. I have requesting day in and out. Hire more people if you need to. I am happy to accept a refund should this matter not be resolved in the next 24 hours. The next step will be the ombudsman. Your very irate client
53 replies
40 months ago
Worst service
I've been trying to get my bank details updated at Netstar. corresponded with Stanley who refuses to respond to my emails. This is my last resort to getting the matter sorted.
132 replies
57 months ago
Insurance claim
My claim was approved a month ago. Till this day I am without a smart phone. The service keeps getting worse.
53 replies
58 months ago
Rude store manager at South Gate
I went in store at South Gate to hand in my damaged device for repairs. Kurtley Gordon advised the store was closed. I told him I was there to hand in the device as the claim had already been approved. He requested one of the staff members to assist. The consultant gladly assisted me by advising what documents are still required. Now the problem started when Kurtley was speaking over the consultant. He was shouting saying "there is nothing we can do to assist you now".I told him there is no need to be rude. He said "this is how I speak" I than advised that was not a manner to speak nor address a client. I was there to be assisted not attacked because it was "knock off time". I found it rude that he also wanted to tell me what was required in a harsh tone, he had already requested one the staff to help so why get involved? And rudely so? Please take Kurtley for training on how to empathize when dealing with people, learn to be patient with clients and speaking to them in a respectful manner. With all the issues that I have with the network itself I was happy to stay for over four years as a client because of the treatment I got in the past from the consultants. They are forever friendly and I hope Kurtley's attitude towards clients does not rub off on the rest of the staff. I would also like to complement the agent for making sure that I am calm and understand the process.
53 replies
68 months ago
Bridget is not customer centric!!!
I went to MTN South Gate on two occasions and I was told the system was offline. I was also told of the requirements needed since I could not verify my information. I went back on 15 September 2020 and was told the system is off. I waited for it to be back online. It was back online around 12pm. I was then told the manager would process it , waited 15minutes for the manager until I had to ask if she was available .manager was on another line behind the store. I was told the sim swap would be complete on 16 September at 12:30 pm. I called to confirm if it was done . I spoke to a gentlemen who advised the manager was not present. I called for the second time and spoke to Busi,I asked her who the previous gentlemen's name was, Busi said she did not know his name as he works for Huawei. I asked her how is it possible that someone who doesn’t work for the company would answer the calls, she said no one was available to take the call. Busi said the system was offline the whole day on the 15th. I told her that I waited for it to come back and when I let I was told the manager would authorize it. Busi could not respond and gave the phone to Bridget. I asked Bridget who the gentlemen was , she gave me the same story, I asked her how come an unknown person who doesn’t work at that branch would answer the phone. She rudely replied "ubani bekumele ayphendule"?I did ask Bridget if the lines are record as evidence on both mine and their side. Bridget said the lines are not recorded , asked for a number that I can call with recorded line .she said there are none. I called back three times and they were not responding anymore to my calls. I knew they would not have processed the sim swap ,I could tell by how everyone was not paying attention to the customers while I was at the store. Those people are on holiday and I'm starting to feel they are making "offline " an excuse not to service clients. Bridget is very unprofessional for a manager and failed to apologize on behalf of the business. All staff members are behaving the way they are because of poor management. PLEASE TAKE BRIDGET FOR MANAGEMENT AND CUSTOMER SERVICE TRAINING. She is the worst manager I dealt with SIES.
0 replies
69 months ago
Cynthia is the worst enployee of the year.
I received the worst service from Cynthia at the South Gate branch. Bad service is nothing new, the cosmetics department staff are very unfriendly. I went to purchase a DKNY perfume, I asked Cynthia if they had 10ml. she told me to go and check for myself. I opened one of the drawers where they store them and she started shouting as if she spoke to a child. I'm a regular customer at the branch because it the closets shopping center. Cynthia was rude ,unpleasant and unwilling to assist me . she kept on saying mxm and nxa when I asked her why she was being rude. I requested to speak to the manager and was told she is weekend off. one of the staff members asked Cynthia to come and talk to me to try and resolve the problem or apologize maybe, she said she was busy. Next time I will be taking videos when I am at the store and post them on you-tube every time I get such a service.
53 replies
69 months ago
Worst service
I took my phone to the South Gate branch for repairs on 23rd June 2020. I continously received requests for incident dates. I was promised feedback regarding the access fee on 31st of July. I am without a phone for over month. Worst service ever. My request number is 488246. Both Sim cards are stuck in the phone and I'm unreachable. I have given the insurance department enough time to process my claim. Can whoever is handling my claim process it within 48hours. I have been more than patient.
53 replies
77 months ago
Expensive data
I bought data the past four days that amounts to R500 for less than 2G in total. I bought R110 1G which hasn't lasted the whole day. Their data depletes very quick unlike Telekom.I honestly don't want to switch networks because I've been using this number since 2005.im very unhappy and would appreciate a refund of money that I spent .
61 replies
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5 Star
0 (0%)
4 Star
1 (7.142857142857143%)
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1 Star
13 (92.85714285714286%)