CS
Chris S
Active since Jun 2016
14
Reviews
0
Industries
Reviews
14 reviews83 months ago
Appalling service from Fidelity ADT and React Alarms
We moved into our new house less than a year ago, and (at great expense) had Fidelity ADT/React Alarm install a new alarm system and opted in for the Fidelity ADT armed response. We decided to go with Fidelity ADT due to their apparent reputation, which clearly was a huge mistake on our side. Firstly it took several days for a technician to show up for the installation, which in itself took several days to complete. Then, on the first night we activated the alarm, false alarms began. Long-story short, it took the ADT technicians (several of them I should state) more than 10 visits to try and resolve the problem with the new alarm, which finally resulted in them replacing the entire motherboard and a portion of the system. This however still did not resolve the issue as false alarms persisted. Forward another number of visits from ADT/React Alarm technician, they were to date unable to resolve the issue which was present from the first day of installation. I should add that the amount of effort it takes to try and book a technician is daunting in itself, and on various occasions technicians failed to show up or showed up hours after the scheduled appointment. The latest incident herein was where a technician showed up at a completely different address than ours, and, when this was queried with the React Alarms office, they stated that their system showed the incorrect address. This was despite several call-outs to our actual address and confirmation of our correct address on the initial service agreement and with their offices - showing a clear lack of proper administration on their side. Finally, after React Alarms again failed to honor yet another appointment for a technician to again try and fix the faulty installation, we decided to cancel the agreement with ADT/React Alarms. This was communicated to both ADT head office and React Alarm more than a week ago, yet no response was forthcoming from them. ADT did however (finally) contact us from their head office to try and convince us to stay with them, but the lack of service from their side destroyed any confidence we may have had in ADT/React Alarms being able to provide a reliable security service. Now, wanting to move over to a more-reliable service provider, and despite several follow-up emails to ADT and React Alarms on the cancellation request, both ADT and React Alarms are silent. This again shows their lack of ethics in providing expensive services to clients. Please, before you consider Fidelity ADT or React Alarms for your security service provider, rather consider going with a company that would be able to actually provide you with proper security and a peace of mind when it comes to your and your family's safety. Fidelity ADT and React Alarms is NOT that company.
56 replies
83 months ago
Appalling Service from ADT and React Alarms
We moved into our new house less than a year ago, and (at great expense) had ADT/React Alarm install a new alarm system and opted in for the ADT armed response. We decided to go with ADT due to their apparent reputation, which clearly was a huge mistake on our side. Firstly it took several days for a technician to show up for the installation, which in itself took several days to complete. Then, on the first night we activated the alarm, false alarms began. Long-story short, it took the ADT technicians (several of them I should state) more than 10 visits to try and resolve the problem with the new alarm, which finally resulted in them replacing the entire motherboard and a portion of the system. This however still did not resolve the issue as false alarms persisted. Forward another number of visits from ADT/React Alarm technician, they were to date unable to resolve the issue which was present from the first day of installation. I should add that the amount of effort it takes to try and book a technician is daunting in itself, and on various occasions technicians failed to show up or showed up hours after the scheduled appointment. The latest incident herein was where a technician showed up at a completely different address than ours, and, when this was queried with the React Alarms office, they stated that their system showed the incorrect address. This was despite several call-outs to our actual address and confirmation of our correct address on the initial service agreement and with their offices - showing a clear lack of proper administration on their side. Finally, after React Alarms again failed to honor yet another appointment for a technician to again try and fix the faulty installation, we decided to cancel the agreement with ADT/React Alarms. This was communicated to both ADT head office and React Alarm more than a week ago, yet no response was forthcoming from them. ADT did however (finally) contact us from their head office to try and convince us to stay with them, but the lack of service from their side destroyed any confidence we may have had in ADT/React Alarms being able to provide a reliable security service. Now, wanting to move over to a more-reliable service provider, and despite several follow-up emails to ADT and React Alarms on the cancellation request, both ADT and React Alarms are silent. This again shows their lack of ethics in providing expensive services to clients. Please, before you consider ADT or React Alarms for your security service provider, rather consider going with a company that would be able to actually provide you with proper security and a peace of mind when it comes to your and your family's safety. ADT and React Alarms is NOT that company.
56 replies
83 months ago
Truly Appalling Service from React Alarms and ADT
We moved into our new house less than a year ago, and (at great expense) had ADT/React Alarm install a new alarm system and opted in for the ADT armed response. We decided to go with ADT due to their apparent reputation, which clearly was a huge mistake on our side. Firstly it took several days for a technician to show up for the installation, which in itself took several days to complete. Then, on the first night we activated the alarm, false alarms began. Long-story short, it took the ADT technicians (several of them I should state) more than 10 visits to try and resolve the problem with the new alarm, which finally resulted in them replacing the entire motherboard and a portion of the system. This however still did not resolve the issue as false alarms persisted. Forward another number of visits from ADT/React Alarm technician, they were to date unable to resolve the issue which was present from the first day of installation. I should add that the amount of effort it takes to try and book a technician is daunting in itself, and on various occasions technicians failed to show up or showed up hours after the scheduled appointment. The latest incident herein was where a technician showed up at a completely different address than ours, and, when this was queried with the React Alarms office, they stated that their system showed the incorrect address. This was despite several call-outs to our actual address and confirmation of our correct address on the initial service agreement and with their offices - showing a clear lack of proper administration on their side. Finally, after React Alarms again failed to honor yet another appointment for a technician to again try and fix the faulty installation, we decided to cancel the agreement with ADT/React Alarms. This was communicated to both ADT head office and React Alarm more than a week ago, yet no response was forthcoming from them. ADT did however (finally) contact us from their head office to try and convince us to stay with them, but the lack of service from their side destroyed any confidence we may have had in ADT/React Alarms being able to provide a reliable security service. Now, wanting to move over to a more-reliable service provider, and despite several follow-up emails to ADT and React Alarms on the cancellation request, both ADT and React Alarms are silent. This again shows their lack of ethics in providing expensive services to clients. Please, before you consider ADT or React Alarms for your security service provider, rather consider going with a company that would be able to actually provide you with proper security and a peace of mind when it comes to your and your family's safety. ADT and React Alarms is NOT that company.
0 replies
84 months ago
Soekoe Bikes are AMAZING!!!
Amazing service and a proudly RSA product. Desmond Soekoe of Soekoe Bicycle Co. built us a custom motorcycle from scratch, and the quality and finish is amazing. THey have a wide range of hand-made motorcycles and bicycles. It is so rare that people are passionate about their products and services, so please support Soekoe Bike Co. at www.soekoe.co.za.
0 replies
84 months ago
VUMA still not resolved my connection issue for nearly a month...
I now have another issue with Vuma that came to light: After Vuma installed the CPE and fibre line into my house (messing up my garden along the route I may add...), I decided to sign up with a service provided (MWEB) to make use of the "fast" internet. However, after almost a month of not being able to connect, and going back-and-forth between Vuma and the MWEB (my ISP) - who both simply played the "blame game" - I finally came to the conclusion (with the help of one of the more helpful agents at Vuma) that my Object Number was used by another person in our area to sign up with an ISP using both my and his O.N's... How on earth is this even possible VUMA??? Firstly, how the hell did someone get hold of my Object Number, and how was that person simply "allowed" to use it??? Secondly, why, after I confirmed that the O.N. belongs to me and verified this with Vuma, could they not simply correct the error OR re-issue me with a new O.N??? Irrespective of this, Vuma then scheduled a re-installation of my fibre line for the morning on 16 May at 8:30... Apparently the installer needs to now provide me with a new ON at my house... not the most technologically advanced method by an claimed tech-company... After simply not showing up for the scheduled appointment, I ended up calling Vuma who confirmed that the said appointment and stated that somebody will contact me asap to inform me of the delay... After waiting for hours, I then decided to leave for work - so another impact on my pocket done by Vuma's incompetence... I then received a call from a Vuma agend who promised me that the issue will be resolved on the afternoon of 17 May, and who also stated that he will personally contact me on 17 May to confirm that the issue is resolved and provide me with a new O.N... However, in true Vuma fashion, nothing has transpired since and I still have no internet, even though the installation was paid and my ISP charges me... This is the problem when a single company has a monopoly on fibre in a area: They don't care because they know there is no competition... So service and accountability goes out of the window...
224 replies
85 months ago
Stay away from MWEB Fibre
We recently signed up for Fibre through MWEB on on of their running promotions. I have to say, as a new client, I am extremely disappointed with the service we received from day 1. Firstly, the salesperson I spoke to to get more information on signup was rude and clearly did not want to help. I asked basic questions about the router which is included in the bundle, and his response was to "Google it...". After stating that I cannot find any information on the router online, he continued to state that he did and implied that I was doing it wrong... This should have been the first sign that I should not sign up with MWEB. After several days without any progress on the order, I decided to follow up with MWEB to establish what the delay was. The person assisting me at that stage (over telephone) informed me that they were waiting from my "Object Number" from the fibre installers (VUMA in this instance). After I stated that the fibre line has already been installed weeks ago, which was also clearly stated to the original salesperson, I provided them with the Object Number whereafter (only then it appears) my application was apparently fully processed... SO nothing would have happened if I, as a new client, did not phone them to ask what the delay was, and the delay ended up being caused by an administrative error on their end... They then informed me that the router would be dispatched and the line activated in the interim. I clearly asked whether I would be able to use my fibre with an old router I had, and the answer was "YES". I was informed that I would receive an SMS indicating that the line was activated - which I am still awaiting... Today, when trying to establish why nothing has happened in a week and why I still have not received my router, I signed into my MWEB profile to "track" the order, only to find out that (according to MWEB), the router has been delivered last Friday. To be clear, I have NOT received any router. After contacting MWEB on this, the person who assisted me stated that she will have to escalate this matter. On the question posed to her on how long that will take, the response was merely that she does not know... So now, after 2 weeks of signing up, I am still without internet, awaiting a router that was misplaced by MWEB (or their couriers), and still need to wait for someone there to "get back to me". I regret signing up with MWEB already, and did not even have the opportunity to "enjoy" the (so called) fast fibre internet... Rather sign up with someone who actually cares about their clients!!!
0 replies
85 months ago
Engen's Incompetence
Engen has always been my filling-station of choice, not because of any other reason than FNB giving the best eBucks on fuel there... However, after several incidents leading up to the final 2 today, I am seriously reconsidering whether the rewards are worth the awful service. The first incident(s) happened a few years ago Engen (N14) twice filled my diesel vehicle with petrol, forcing major repairs to be done - and yes I did clearly ask for "diesel" at both occasions... After a long 'discussion' with the owner of the two Engen filling-stations (same owner of both stations where the two separate incident happened), they reluctantly agreed to pay for the repairs on my vehicle. Several other poor service was experienced at other Engen filling-stations throughout SA, which I just brushed off as "human error"... however the last couple of months saw an escalation in the incompetency of filling attendants at Engen filling-stations which I frequently visit. 3 Months ago I stopped at the Engen on the R21 between Kempton Park and Pretoria (Hignveld 1-stop East), and after waiting for 15 minutes for an attendant to look in my direction, I was finally informed that they could not assist me as the "system was down". My question here was why they allowed patrons to sit in their cars and waste time only to be informed minutes later that they cannot be helped... The final straw was however this morning when I was forced to visit 3 different filling-stations (the first 2 of which was Engen stations) in search of fuel. At 07:10 i stopped at the Pamona Gardens Engen in Kempton Park, where I fill my vehicle at least once per week. However, they informed me on stopping that they only accept cash as the card-machines were offline. Now, I acknowledge that this is not technically Engen's fault, however one would think that a company of Engen's caliber would have implemented alternative methods of payment (Zapper and SnapScan comes to mind) for exactly such instances... I mean, who the heck carries large amounts of cash for fuel these days??? I then continued towards the Engen garage on the R21 (Highveld 1-stop West) where I was again greeted by a 20 minute wait... After the first filling attendant approached me and apologised for the wait, explaining that their card-machines were not working, I decided to refill with the little cash I had on me... After another 5 minutes another attendant came to 'assist' me and asked whether I was paying cash - "YES". I then requested '95', and was informed that they only have '93'. The attendant then disappeared before I had the opportunity to accept the '93' and I was not helped further. After another couple of minutes of senseless waiting I decided to head to work without refilling... These incidents clearly exhibit the lack of training and professionalism of Engen's filling attendant, and their disregard for service to loyal patrons.
0 replies
85 months ago
Flame Diner New York - Love IT!!!
I have to say that I am never dissatisfied by Flame New York (the Aston Manor branch). We have been religiously ordering dinner from them every Wednesday (and some other days as well). The food is always good, and great value, and the staff are friendly to a point where they actually know me by name when I phone. Great service and definitely a place I love supporting!!!
0 replies
85 months ago
Great Branding, just sorry about the wait...
I have used this company to brand 3 vehicles on different occasions. The quality of branding is excellent. The only fault I found is that the time they indicate for branding to be completed is not accurate at all, resulting in an 8-hour wait on a process that would have taken (according to them) 4 hours at most.
0 replies
85 months ago
Spur's food 'freshness' questionable
3 colleagues and I recently went to the Sunnypark Spur for lunch. After we placed our order (well after...) the power went out. We immediately called our waiter to ask whether they will be able to still prepare our order with the power being off, and he assured us that the food will be prepared as it is "flame grilled" - our order was all for burgers of different varieties and sides. After another 30 minutes have passed since the power went off, we asked our waiter how long our food will still take, where the response came that they are almost done and that the power being off delayed the kitchen. Taking into account that we ordered about 15 minutes before the power went off... Several minutes later the waiter brought 2 of the orders to our table, without any explanation of the other orders not being there. Everything on the 2 plates, including the burger patties and chips, was cold - not lukewarm - ice cold... The waiter then, after another wait, brought the 2 remaining orders to our table and left before we had the opportunity to complain about the cold food. The food on the plates he just brought was also ice cold, and some were incomplete. What was concerning was the fact that, although all 4 plates of food felt like they emerged from the fridge, they looked to be completely cooked... We then called the waiter and asked why our food was ice cold, whereon he responded the power was off. We then asked how it was possible for them to cook the food without heat, whereon he had no answer. We then asked to speak to the manager. After asking the manager why the food was ice cold and how they were able to cook the food they just presented to us (after almost an hour's wait) without heat, he responded that they used the remaining heat on the cookers. This caused more questions as the patties would then at least have some residual heat in them. As they were still cold to the touch, we again asked him about this, where the answer was non-forthcoming. We then insisted that we will not eat any of the food, as if was clear that it was either uncooked or old food they just took from the fridge, and refused to pay for such as it was inedible. I doubt that I will ever go back to ANY Spur, as I am reluctant to trust any of to so-called "freshly prepared" food they serve.
0 replies
Review Distribution
5 Star
2 (14.285714285714286%)
4 Star
1 (7.142857142857143%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (78.57142857142857%)