FD
Flame Diner
Unclaimed Business
FD
Flame Diner
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Restaurants & Food
#14NPS Score
0Unlikely
Ranking
#14
in Restaurants & Food
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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JR
Justin R
1 reviews | Active since Jan 2020
14 Oct 2022, 16:29
Great Food at Flame Diner Edleen
Lovely food. The burgers,pizza's and tramazenni's are delicious. Flame is unquestionably one of the best fast food places in JHB if you eat a variety from their menu! Thanks Guys!
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Jennifer K
1 reviews | Active since Jan 2020
27 Sept 2021, 07:42
Terrible food, lack of attention to detail, extremely bad customer service
Good day I took a chance ordering from Flame this evening as I was in the mood for a burger, however, what I received was very disappointing. The burgers: a bacon and cheese, blondie and a Hawaiian burger.. The order received had a cheese burger but no bacon, the buns were soggy to the point that I had to eat each layer of the burger individually, which is not ideal when you are wanting to eat a burger. The chips weren't anything to write home about either... oily, partially cooked and and no flavor. so when I called to speak to the manager about the situation, he wanted to send the delivery guy back with R7... or charge me for the cheese burger that was in my hand instead of sending me the correct order without causing an argument... I did get my bacon and cheese burger though and sent the cheese burger back, but it was flavorless, the bacon was there but it didn't seem like and it just fell apart. The Hawaiian burger fell apart too and was very bland. The blondie burger was cold and fell apart to I'm not satisfied with the food or the service I received today as we have been supporting your establishment since it opened and the quality of food has become very dissatisfying. The standard has dropped from a first class store to mediocre and is not worth recommending to family and friends. If I had to rate your store after the food I received, I wouldn't even give it a 0 out of 5 A response would be greatly appreciated Regards Jennifer
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Jennifer K
1 reviews | Active since Jan 2020
27 Sept 2021, 07:42
Terrible food, lack of attention to detail, extremely bad customer service
Good day I took a chance ordering from Flame this evening as I was in the mood for a burger, however, what I received was very disappointing. The burgers: a bacon and cheese, blondie and a Hawaiian burger.. The order received had a cheese burger but no bacon, the buns were soggy to the point that I had to eat each layer of the burger individually, which is not ideal when you are wanting to eat a burger. The chips weren't anything to write home about either... oily, partially cooked and and no flavor. so when I called to speak to the manager about the situation, he wanted to send the delivery guy back with R7... or charge me for the cheese burger that was in my hand instead of sending me the correct order without causing an argument... I did get my bacon and cheese burger though and sent the cheese burger back, but it was flavorless, the bacon was there but it didn't seem like and it just fell apart. The Hawaiian burger fell apart too and was very bland. The blondie burger was cold and fell apart to I'm not satisfied with the food or the service I received today as we have been supporting your establishment since it opened and the quality of food has become very dissatisfying. The standard has dropped from a first class store to mediocre and is not worth recommending to family and friends. If I had to rate your store after the food I received, I wouldn't even give it a 0 out of 5 A response would be greatly appreciated Regards Jennifer
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Esther K
1 reviews | Active since Jan 2020
26 Aug 2019, 09:35
Disappointing value for money and service / flame diner
During this year I ordered several times from them as well as today. Disappointed to say the least. Their food quality is thumbs down. The value for money is 2 thumbs down and getting the order correct with the serviettes and knives and forks ect, that would rate as 2 thumbs down. Today was the last I would ever buy from them again.
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Esther K
1 reviews | Active since Jan 2020
26 Aug 2019, 09:35
Disappointing value for money and service / flame diner
During this year I ordered several times from them as well as today. Disappointed to say the least. Their food quality is thumbs down. The value for money is 2 thumbs down and getting the order correct with the serviettes and knives and forks ect, that would rate as 2 thumbs down. Today was the last I would ever buy from them again.
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Chris S
1 reviews | Active since Jan 2020
16 Apr 2019, 11:07
Flame Diner New York - Love IT!!!
I have to say that I am never dissatisfied by Flame New York (the Aston Manor branch). We have been religiously ordering dinner from them every Wednesday (and some other days as well). The food is always good, and great value, and the staff are friendly to a point where they actually know me by name when I phone. Great service and definitely a place I love supporting!!!
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Chris S
1 reviews | Active since Jan 2020
16 Apr 2019, 11:07
Flame Diner New York - Love IT!!!
I have to say that I am never dissatisfied by Flame New York (the Aston Manor branch). We have been religiously ordering dinner from them every Wednesday (and some other days as well). The food is always good, and great value, and the staff are friendly to a point where they actually know me by name when I phone. Great service and definitely a place I love supporting!!!
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Graham C
1 reviews | Active since Jan 2020
26 Apr 2018, 10:16
Flame Diner #terribledeliveryservice
Ordered for delivery 25/4/2018 to an address/estate that uses them a lot and was told 45mins-1hr for delivery - not a problem for us as it IS payday. 1hr 15mins later called, driver on the way. 1hr 30mins later called, driver should be there. 1hr 40mins later called, driver has been driving up and down your road looking for the house. What the hell!?!? Go back to security and ask them to point you just up the road, 2nd house facing the damn street or call the ****** customer to say you can't find the house!!! Why did it take 3 follow-up calls from your customer??? Needless to say the driver went back with our food (because she couldn't find the house!) we didn't have supper and will definitely be thinking twice about ordering again!!!!
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Graham C
1 reviews | Active since Jan 2020
26 Apr 2018, 10:16
Flame Diner #terribledeliveryservice
Ordered for delivery 25/4/2018 to an address/estate that uses them a lot and was told 45mins-1hr for delivery - not a problem for us as it IS payday. 1hr 15mins later called, driver on the way. 1hr 30mins later called, driver should be there. 1hr 40mins later called, driver has been driving up and down your road looking for the house. What the hell!?!? Go back to security and ask them to point you just up the road, 2nd house facing the damn street or call the ****** customer to say you can't find the house!!! Why did it take 3 follow-up calls from your customer??? Needless to say the driver went back with our food (because she couldn't find the house!) we didn't have supper and will definitely be thinking twice about ordering again!!!!
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Chris B
1 reviews | Active since Jan 2020
13 Oct 2017, 17:43
Poor customer service
This is not the 1st order Flame got wrong. Order no 000165 on 2017/10/13 ordered “crumbed chicken strips & chips with honey/mustard sauce”. Got home, no sauce. Don’t get me wrong, Flame have good food, but their service needs a lot of attention. Do I really need to unpack a whole family order on the counter to double check it if the waiter reads my order back correctly???
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Chris B
1 reviews | Active since Jan 2020
13 Oct 2017, 17:43
Poor customer service
This is not the 1st order Flame got wrong. Order no 000165 on 2017/10/13 ordered “crumbed chicken strips & chips with honey/mustard sauce”. Got home, no sauce. Don’t get me wrong, Flame have good food, but their service needs a lot of attention. Do I really need to unpack a whole family order on the counter to double check it if the waiter reads my order back correctly???
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louise L
1 reviews | Active since Jan 2020
3 Nov 2015, 20:13
flame half service
We ordered from flame for a delivery at 20:40 on Tuesday evening. We took a combo special where you order a regular chips with your food and get a 330ml cooldrink with. we waited outside the gate from 21:05 and they phoned us back at 21:15 saying that the driver couldn't find our place. He went back to flame to get directions. Finally the driver showed up at 21:25. We took our cold food inside after tipping vince ( the delivery guy). When we opened up our bag the buddy coke was missing. We phoned Casper ( the manager) and he said it was now after closing time and can they bring us the coke the next day...after a lot of conversing over the phone I asked to speak with the owner. He didn't want to give me the owner's name. after 2 minutes of getting nowhere on the phone Casper told us that the driver will deliver the coke now. This might seem like a small issue, but good customer service is important in any business. we pay for a full service and we don't want to receive half the service today and half the service tomorrow...
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louise L
1 reviews | Active since Jan 2020
3 Nov 2015, 20:13
flame half service
We ordered from flame for a delivery at 20:40 on Tuesday evening. We took a combo special where you order a regular chips with your food and get a 330ml cooldrink with. we waited outside the gate from 21:05 and they phoned us back at 21:15 saying that the driver couldn't find our place. He went back to flame to get directions. Finally the driver showed up at 21:25. We took our cold food inside after tipping vince ( the delivery guy). When we opened up our bag the buddy coke was missing. We phoned Casper ( the manager) and he said it was now after closing time and can they bring us the coke the next day...after a lot of conversing over the phone I asked to speak with the owner. He didn't want to give me the owner's name. after 2 minutes of getting nowhere on the phone Casper told us that the driver will deliver the coke now. This might seem like a small issue, but good customer service is important in any business. we pay for a full service and we don't want to receive half the service today and half the service tomorrow...
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