JA
Joaquim A
Active since Jun 2016
26
Reviews
0
Industries
Reviews
26 reviews1 month ago
Discovery Insure "Master class in bad faith"
The duty of an insurer is clear: act in good faith, provide customer support, and deliver service excellence that reinstates the insured to the position they were in prior to an incident. Discovery Insure, however, has chosen to trample on these obligations. I cannot fathom how, in their so‑called “infinite wisdom,” Discovery Insure believes it is acceptable to fit a non‑OEM aftermarket windscreen to a brand‑new vehicle still under warranty. This is not only reckless but directly undermines the very warranty they claim to be “conscious” of when it comes to repairs. To make matters worse, their appointed service provider boldly asserts that Discovery does not allow Original or OEM parts. This is nothing short of shocking. Such a stance is indefensible, especially when customers are paying premiums under the expectation that their vehicles will be repaired to manufacturer standards. The result? A blatant disregard for customer rights, a betrayal of trust, and a demonstration that Discovery Insure prioritizes cost‑cutting over integrity. I am utterly disgusted by both the insurer and their service provider. Using a sc****r to remove old mounts and brackets from a previous windscreen and then installing them on the windscreen of a brand-new, three-month-old vehicle is an appalling and unacceptable practice. If Discovery Insure believes this is “service excellence,” then they have redefined the term to mean exploitation and negligence. Consumers deserve better and I strongly urge anyone considering this insurer to think twice before entrusting them with their vehicle or peace of mind. We will be taking this matter to the Insurance Ombudsman
53 replies
15 months ago
Rotten apples at apple store
It's been four days and it is a mission for the istore in Rosebank to send the assessment email for my daughters iPhone, so I am stuck with a nagging team on the one side an a tech company with an AI bot that's of no use.
0 replies
23 months ago
Never app**** for insurance
I am a old school individual and my service providers I choose are specialists in their proven field. Why would I take out insurance from an entertainment provider when I have life insurance from Old mutual, Outsurance, Santam and Sanlam. It's a mission to have this error rectified because I am paying for insurance when it's intended for my viewing experience. I did not nor will I ever take insurance from dstv, prime or whatever streaming service
106 replies
23 months ago
Car rental is a pain
The hiring of the vehicle is the easy part the cost that are deducted from one's account without written or verbal consent is alarming...the vehicle was returned clean and fuel filled with I am continously been debited
53 replies
39 months ago
Absa , not user-friendly
I am vexed at the manner in which call centre agents and staff continously treat clients with distain and, I have been calling the collection staff to capitalize my personal loan for the past two weeks as the money has been lying in the account. Samantha the agent was rude an obnoxious which seems to be a trend with Absa staff. The banks archaic structures and officious nature frustrate me to my core,
56 replies
43 months ago
Telkom ...... no words
I cant get someone to assist me a settlement amount , the collections departments number does not exist ... customercare@telkom can't find the account as it's in collections ***
0 replies
43 months ago
Love the Organization hate the moving parts
It's truly sad I find myself writing this review when I know that what I have an is due to Absa as my lender of choice, but certain moving parts in the organization need reform or overall. I have been pleading with my banker Kefilwe Moloi to migrate my business account , after several attempts my request is yet to be met ....2. My 74 year old mother bond has been settled for more than 15 years and she has not yet received her title deeds, no one at Absa Home loans seems to know how to assist her in finalizing this matter.
133 replies
45 months ago
Telkom is the worst
I think in this information technology age we find ourselves at a loss, the human factor is lacking , i cant seem to get someone or bot yo steer me in the direction i need to have my billing issue sorted, can your leagal or confli t resolution please get in touch
0 replies
45 months ago
Dsv an Fnb birds of a feather, utterly useless
I opened a Business account online in June its August i still dont have my bank card, DSV is alway experiencing high caller volumes an cant be bothered to respond to call back requests, i have called fnb business to complain and escalate the matter, still nothing
134 replies
46 months ago
Zero africanasity
My business and my integrity has taken a severe knock due to the Alberton business banking branch of Absa, i cant access my account an render services yo clients who have paid for items, i have been labeled a cheat and a scammer all because the Mrs Nkosi and Mrs Abrahams who were tasked yo assist me clearly have no interest in their clients
134 replies
Review Distribution
5 Star
1 (3.8461538461538463%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
25 (96.15384615384616%)