KM
Khanya M
Active since Jun 2016
14
Reviews
0
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Reviews
14 reviews9 months ago
The most useless medical fund
The most useless medical aid is Bonitas by far, i know they will respond to this review as if i haven't been calling in and furnishing them with my details. Never consider being a member of this useless service provider unless you want to experience incompetency and lies from their staff
112 replies
10 months ago
Horrible and Unreliable service
I am yet to get my refund after being moved form pillar to post by the unhelpful, clueless and ************* Bonitas Medical Fund Staff, any person who is thinking of getting or changing medical aid should rule out Bonitas from their list unless seeking frustrating and mentally exhausting service.
56 replies
10 months ago
Bonitas Medical aid failing to provide bare minimum service
My refund was due in May as per your previous communication, after re sending the same documents they seem to repeatedly require. They kept quiet until I made an inquiry on the 9th of this month. On the 16 June they then demanded a colored copy of an ID which i provided though I fail to understand how it differs from a Black and white one as long as it is clear and certified. I have send it, On the 22nd they are coming with another demand for a latest statement, because the one they have is over 3months, who's fault is it that it has surpassed 3 months? I gave it to them on time, The incompetency on their side is affecting me since they demand a bank stamped statement as the verified computer generated is not good enough for them now i must leave work and go to the bank.
53 replies
15 months ago
*********** clueless non-value adding employees
For some strange reasons for years I am subject to having to deal with lazy, ***********, arrogant and plain useless bunch of agents and technicians who are only going to work for the payday, year in year out when i call customer centre for something a technician can fixed miraculously if it's not the agent failing to capture the incident correctly it's the technician failing to do their job, when I do follow ups it is story after story excuses, after excuse even now I have no lights since Friday still now when I call it is another story from the call center as well as dispatch, none of these people use even common sense and consider the financial implications in having to throw away spoiled food, they just don't care. The supervisor are equally *********** with an attitude if I am unfortunate to deal with them provided the agent manage to get one. Writing to customer care is useless you get an automated response and no action that is why at 13:22 the electricity issue is still not sorted. Pity one have to select a star for people who should be send home and hire those who wants to work.
0 replies
15 months ago
Never collaborate with AON unless you hate you employees
This is the 8th day of the month i have no medical aid, because when i decided to change my medical aid i sent an e mail to our inhouse agent Nontu Msomi from AON to book a consultation that was November till this day there was not response, early December our HR was helpful enough to sent the relevant application forms, then a Ntokozo from AON send me a broker appointment form to appoint them as brokers "in order to facilitate, till this day the desired medical aid doesn't have the forms, then Karabo send me another form to " appoint them as broker" till today i am uncovered, this shows the level of laziness and incompetency no client has to be subjected to, if it was one person maybe the company might have hope. Any employer who is considering a collaboration with AON must really hate their employees, the agents do not give a damn with the reputation and sustainability of the company
56 replies
40 months ago
Capitec token scam
Pity one still has to select a Star to be able to proceed but Capitec deserves none, i am an old client i have been going to the branch and do not get the right assistance. Several times i have told them i no longer have the smart phone and would like to revert back to the token, and i have a perfectly working one they deactivated they just need to re activate and link, but because they want to scam me they claim they dont have the serial number, how can they not have it it their file? the useless guy from head office deliberately pretended to assist by sending useless emails so that he can closed the request, i am now unable to do internet banking because capitec wants to force me to pay R 120 to replace a working token. What are files for if not to keep information one wonders.
132 replies
42 months ago
The most useless State organ service provider in the Country
There is no service provider as useless as Tshwane Municipality starting from their call centre agents to the highest management regardless of the skin colour, the whole lot is just incompetent clueless and deserve to be unemployed. Every second month my lights goes off and it has never took them less than 4 days to come and fix them, even after countless phone calls follow ups and promises to return my calls, and the so called escalations which never materialize, the whole department is run by a bunch of dimwits whom i believe are not qualified, it is a big mystery how the city is not in ashes though the evidence is showing we are speedily going there it is just a matter of time, once again since monday morning till today 10/11 i am still sitting in dark been phoning in since then, have to listen to the irritating voice recording and horrible music for hours to eventually get a fool who cant even give a proper progress except mumbling a rubbish apology they don't mean, hence the same the continues happening, worse they have the audacity to close the job cut and when i ask on what ground because there is no progress, they opened another one which they still not attended to, as they are incapable to re open the old one.
0 replies
49 months ago
False advertising to lure customers
They advertised heaters online and i bought 2x, when i went to collect i was made to wait for more than 2hrs, the security guy had to frequently call dispatch to remind them i was waiting. The dispatch guy eventually can with a story that the heaters were in bad condition i must check others then pay the difference or he will refund me, i then asked to see the heaters in bad condition seeing the ones he was suggesting were more than double the amount. we went to the storeroom, lo and behold even the damaged ones were not available which means they were lying once again.
0 replies
50 months ago
Incompetent staff
My lights have been off since last week the municipality managed to hire a bunch of incompetent employees starting from the call centre to the entire electricity department, the only sentence one gets is " i am escalating the issue" but they have failed to resolve it useless lot with an attitude. i had a similar problem last year as well
0 replies
70 months ago
If you want peace of mind never buy from incredible connection and do not consider abacus for insurance
Pity the ratings does not have a Zero i bought a laptop in 2018 and insured it with abacus insurance, went home for Dec holidays,when i came back my place was broken into and the laptop was part of the things that were stolen, opened a case and went to incredible connections to report i was told to claim directly with abacus which i did,i was firstly ignored, then declined on some petty reasons the eventually approved and told the insurance is cancelled contrary to what i was told when i was being convinced to take the insurance, i went to incredible connection 2019 to collect my laptop and the clueless staff the claimed they cant pick up the approval on the system, they still have to e mail and phone head office to get proof, they will call me to fetch the replacement when they have a go ahead from the relevant people till this day i am still waiting, such incompetency.
0 replies
Review Distribution
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2 Star
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1 Star
14 (100%)