SR
Sandesh R
Active since Jun 2016
10
Reviews
0
Industries
Reviews
10 reviews5 months ago
Mara pharmacy is ruining their reputation and it does not bother Bonitas
Dear Bonitas do I need to write on hello peter every month just to receive my meds from the useless pharmacy that you have appointed that is Mara!!!! I am almost running on empty with my chronic and I need this sorted ASAP. We pay you for our medical well being and are not delivering. If this is your best level of service then it is no different to the readily available free goverment facilities around the county. Explain yourself if you have any remorse or care for your clients
53 replies
6 months ago
Stop using Mara pharmacy and give us more reliable options
Mara pharmacy has to be the most *********** online pharmacy I’ve ever had to deal with and I ultimately blame Bonitas medical aid for forcing us to use them knowing that they are useless. It’s the first time since I’ve been on chronic that I’ll be going now 3 days without meds. My script was processed on the 10 on October and not even dispatched for delivery yet (21 October) All attempts to contact Mara and I also got Bonitas to intervene but still do not have answers. This is beyond pathetic considering that we are paying for health care!!!!! I expect you to authorise my meds from my local pharmacy today before my BP becomes a problem while you deal with you *********** service provider
159 replies
6 months ago
Pathetic, useless and most frustrating to deal with
Mara pharmacy has to be the most *********** online pharmacy I’ve ever had to deal with and I ultimately blame Bonitas medical aid for forcing us to use them knowing that they are useless. It’s the first time since I’ve been on chronic that I’ll be going now 3 days without meds. My script was processed on the 10 on October and not even dispatched for delivery yet (21 October) All attempts to contact Mara and I also got Bonitas to intervene but still do not have answers. This is beyond pathetic considering that we are paying for health care!!!!!
53 replies
11 months ago
Totally unreachable via email or phone
I have 2 gap cover policies with you guys. 1 for me and 1 for my mum. I've been paying you guys for over 12 years and never had a single claim. In May 2025 one of 2 policies had been debited twice. I tried calling every number listed online but was never able to reach an agent even after holding for more than 15 minutes. As a last resort I left a nasty comment on your social media that quickly got your attention. Within that day alone 2 agents called. I explained my story and none of them could pick up on your system that I had been double debited. One agent eventually reached out a few hours later when she noticed the double debit. I was assured that for the month of June you would collect premiums for only 1 of 2 polices. Yet here I am again and I've been debited in full instead of 50% less than normal. I cannot believe how totally *********** you guys are!!!! I want my money back before the end of business today or I write my story on every post on all of your social media platforms!!!
53 replies
40 months ago
Capitec makes it easy for fraudsters to steal your money
I am highly disappointed in your lack of online and app security. I have had 5 fraudulent transactions on my account. No notifications, no OTP, no in app authorization. I do all of my shopping online and while shopping locally my capitec app almost always requests me to authorize my transactions but when doing international purchases my transactions go through by simply entering my card details. In doing so you have made it easy for international hackers to use my details and now I have a big problem. For something that was no mistake of mine I now got to pay R80 per transaction to have them investigated with no guarantee that I will get those funds back. HOW IS THAT FAIR TO YOUR LOYAL CLIENT??? I have been with Standard bank before you and every purchase had to be authorized with them, why not capitec??? Specifically for international purchases where you should have more than normal security measures in place.
132 replies
41 months ago
False advertising
I purchased a bunch of studio monitors from their website on black friday. The speakers was and still is clearly marked as pairs but they delivered them as singles to me. As much trouble trying to make contact with Toms Braamfontein the lady tells me that is was an online error. Why couldn't you guys tell me this before dispatching my order. Now their phones don't work and the lady in question does not reply to my emails. I WANT MY MONEY BACK AND STOP FALSE ADVERTISING!!!
0 replies
46 months ago
No medical card issued despite numerous requests
I have moved my mum to discovery medical aid over a year back. We have requested for a medical aid card more than 4 times each time we have been promised to receive a card within 6 to 8 weeks. Its been more than 3 months since the last request and my mum still has no card. This is unacceptable. The lies for such a simple request for a pensioner who pays her contributions timelessly. Its sad that we had to come to this platform but your staff simply don't give a dam. This is the kind of service you'd expect from the public sector hence the main reason for people like us paying for private health care!!!
268 replies
55 months ago
Pathetic customer service
It beats me how soundselect has survived this long with their online business! It's the second time now that I have given them the benefit of the doubt. I have placed an order online on the 19th of September. I received an email stating my estimated delivery date would be between 23-27 September. I was informed a few days after my oder that one item I had ordered was out of stock. I had replied to the emial advising what to replace the out of stock item with and that was the end. My emial was never responded to. I followed up with two phone calls to speak to the guy handling my order, he was busy both times and never returned my call. I followed with around two emials and finally got a reaponce. Fast forward to date and my order has still arrived nor has he returned my call or emailed me regarding my replacement on the out of stock item as promised. The sad thing is I have found many items that I would like to purchase and took a chance with just three items first when giving them a second chance, so I ask how on earth have they survived online for this long??? They clearing don't have the capacity or customer skills to deal with online orders!
0 replies
58 months ago
Refunds non existant
I have purchased two for an auction that took place in February 2021. The action itself was falsely advertised. There was an auction list and social media posts stating the items that would be on auction but come the day of the auction some of those items was not on site or auction. Those missing items was the main reason my business partner had made the trip from Durban to johannesburg to attend which a waste of time and money on our side. Fast forward to the present day I have been trying to get a refund on the auction tickets for the past five weeks to no avail. I have been communicating with sound select via email and social media. They have been lying to me that the refund will be done and then stop replaying to my messages. Please do not trust these thieves with a single cent! I have proof of all communication available on request.
0 replies
73 months ago
Unable to cancel expired contact during lock down
I have tried calling Cell C since the start of lock down with no luck. This is simply to cancel my contracts that are due for upgrade which I am unable to afford due to lack of income caused by lock down. I do understand that they are adhering to government rules by closing their call centers but I have made the same calls to every other company on my debit order list and got through no problem as they have agents working from home. Cell C is the only one out of nine companies I called whom I am finding impossible to contact. To make matters worse I sent an email to them stating what I need to be done. They reply twice stating they could not reach me as a telephonic call is needed for security reasons. This is a huge lie, I never received any call from they nor did I miss any calls that day in particular. I have tried using their self service option, the Cell C app and their website to at the very least cancel my recurring bundles with them. There is absolutely no option to do this on any platform mentioned but should you wish to buy a product they make that very easy indeed. Is this even legal? The only way to cancel a contact or even a recurring bundle has to be done telephonically and during these tough times they make it impossible to do so!
105 replies
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1 Star
10 (100%)