AE
anthea E
Active since Jun 2016
13
Reviews
0
Industries
Reviews
13 reviews1 month ago
Disgruntled So-Called Client!
I have only received the worst service from MVIA. When they call and sell their products and services they only sell you what will make you buy into their ******* plans, When its time to put in claims they now take out all the reasons why a claim will not be paid. they are not upfront and very cunning PLEASE DONT USE THEM! when you take up the warranty plan ASK THEM WHY WILL MY PLAN NOT BE PAID before you sign up! They knew my cars milleage when i signed up, but now when the claim must be paid due to ageing of a faulty system my milleage is now the reason they wont payout the full amount to fix the fault. IMAGE this ****!!!!!! I say again do not use MVIA!!! This is a TRAP!!! I asked them to refund all the moneys paid to them so that I can fix my car myself, to date NO response, but they are quick to take your money and send Cancellation forms. Can the CEO please explain.!
0 replies
2 months ago
Disgusting customer service!!!!!!!!!
I am extremely upset and disgusted with the service received from Mweb My Debit order is set to run on 20th and has been running for the longest time/years now. They decided not to run the debit on 20th a working day mind you, but the 27th or the 29th, for what? I WOULD LIKE TO KNOW!!!! they sent me an email on the 27th of an unpaid, upon replying to the mail I received another mail confirming this was an error. I have been trying to make telephone contact, and you hold forever and a day, there chat line is just as useless. they have the NERVE to close my fiber connection without any discussion, OR MAYBE THEY KNOW THAT THEY MESSED UP AND IS AVOINDING THE CALL CONVERSATION!!!! who is to blame for this nonsense. I right now i am on line for 40 min, caller nr 4 for the longest time. CAN I GET THE CEO to contact and explain this **** service with immediate effect!!!!!!!!!!!
0 replies
3 months ago
Thank you Yusuf for ...
Thank you Yusuf for the excellent service with regards to my service and warranty plans 10/10👏
53 replies
8 months ago
Issue unresolved!
They have still not resolved my issue!!!!!!!!!!!!!!!!!!! Very poor customer service!!!!!!!!!!!
1 reply
8 months ago
People don't use Car Track!!!!!
I have installed the Car track device and is paying for the ...... since January this year suddenly my tracking device is no longer active. When I called them, they conformed there is a fault and have to send out their people to check the device. but this is my issue, I must now pay R600 for them to come out and again pay R600 to fix the fault. Imagine, I must pay for a fault on a device I don't even know where it is and how it looks. Utter *******! I don't want this product anymore as it messed up my battery life also. Can you come and take out your ******* from my car I don't need it.
2 replies
14 months ago
DO NOT USE MVIA!!!!
I am disgusted with the service received from MVIA. Whenever I have to take my vehicle for a service there is a issue. on the s20th I send them an email with my mileage to confirm if I can send my car or a service, I received an email confirmation back that I can book with my service provider, which I did. I took the vehicle in and received a call from mt service provider that MVIA states the car is not due yet and if I want to do the service, I will have to pay a penalty, imagine this. the email received from them confirms I can take the car, but now I have to pay a penalty. I called their office spoke to an agent, that confirmed that the email was an error, and i must pay the penalty. this infuriated me, because they confirmed in email, now I must pay a penalty. and the fact that I wasted time asking someone to take my car to my service provider and a waste of petrol on my end. I asked to speak to a manager and was told they will me back, I asked to speak to a manager immediately, but was refused same I held on to the phone for almost an hour, can you imagine. They clearly have no CUSTOMER SERVICE in mind this MVIA. Whilst holding I logged this HELLOPETER and also sent a message to the company's Head of Operations, who I received no response to yet. I received calls from agents and expressed my dissatisfaction with them. Can you believe they then sent an email confirming that I can service my car. imagine this, I already arranged with the service provider to cancel and fetched my car. I am disgusted with MVIA and will not recommend them to anyone! than they still have the nerve to ask and agent if I want to extend my service plan, hell no can't wait to get rid of them.
71 replies
14 months ago
DONT EVER USE THEM!!!!!!
This Company sell you ******* information. When its tome to claim or service they hide behind ****. I sent them an email to service my car, received a response to take the vehicle, when I did, they want me to pay for early service fees. but their email says that I may go ahead. they now refuse to service the vehicle. Don't ever use them for anything. From: mvia.insure <service@mvia.insure> Sent: Thursday, 20 February 2025 11:42 To: Sparks, Anthea <Anthea.Sparks@fnb.co.za> Cc: anthea.erens@gmail.com Subject: RE: MOTSVP-0220661 [#Ref: 13012814] - [External Email] Good day. Thank you for your email. This email confirms that you may go ahead and make a booking at your preferred RMI or MIWA accredited Service Centre. Please note that the policy terms and conditions will apply to your claim. As you have selected Premier Cover, your vehicle is eligible for servicing at any RMI or MIWA accredited service provider, including manufacturers' or franchised dealerships. On the day of your service, kindly ensure that your service agent emails an itemized quotation, including client details, vehicle make, model, engine capacity, and the job card/Xentry service sheet/key data reading (if applicable) to Service@mvia.insure. Please ensure that your ID number or policy number is included in the subject line. Note that we operate on a queuing system After authorization, please ensure that your preferred workshop submits all invoices to the relevant department by 13:30 for payment processing. Invoices submitted after 13:30 will be processed on the next working day. If you have any further questions, please don’t hesitate to contact us at 087 2323 494. Kind regards, Service |
71 replies
44 months ago
GATVOL, **** SERVICE, **** POLCIY!!!!!!!!!!!!!!!!!!!!!!!!!!!
I am so disgusted with the Service from Liquid Capital and the **** Policy that they sell to us. I have this policy since 2019. my vehicle went for its 1st service @135Feb 2021. the next service was due in the next 12 months Feb`2022, but when I took the car for this service apparently i was over the kilometers and it was an up and down of calls with liquid capital myself and the Service Centre. i was than told that i was over the kilometers, what ****? is it not either or. my understanding is that you apply kilometer of a 12 month cycle. because my service was in Feb`21, i that took the car end Feb. march`22 for the next service (applying the 12 month cycle.) i was than told about the they doing that on cirticy (**** again) there is nothing of cirtosy when i am paying for the service and this require the service to be given, Today agaiin i took the vehicle in for the service i am back to square 1. thys now stating that my contract is cancelled after the last service? Who advise me of this, of course no-one, like the manager Dolly Kubeka clearly stated, they don't have to advise me of any thing i must read my policy. i have now only taken the vehicle for 2 services, yet i am paying for 3 services? where is my money for the other service? why is my account still being debited? Liquid capital is full of **** and they institute loop holes to irritate clients, maybe this is how they make their money! i want my money back for the extra service as i only did 2 services. after the last incidence i was told not to to bring the car back at 180k which i did today just to receive the same **** and ISSUE AGAIN. i am GATVOL now! I am reversing my payment until i can get proper SERVICE ANSRWERS AND ASSISTANCE!
74 replies
68 months ago
DISGUSTING CLIENT SERVICE
Disgusted with the Service received from Zando, i purchased an item they closed the purchase when the eft payment was made already. this i have experienced 3 times in the last year. i than purchased the same item while requesting my refund. to date i have not received my refund. email sent to there support mail box is not helping, there chat they have 2 people on that is also of o assistance. you can contact them telephonic ally as the playing the Covid situation and yet we are on level and most business are operational. my question is that does not manager have a cellphone that can call client with queries? all i receive is the same emails the matter is resolved and than they still want you to rate them. zando has lost there way from the time they started. there online site and app is also not user friendly all.
0 replies
76 months ago
Disgrungled Client
I have been a rain client since Jul`19. From the 1st Bill received the customer experience has left a very unhappy. They promise you 7 days free unlimited data usage, but to my surprise i received a bill of R 494.30. When i queried this i was told that is used peak hour (6pm -11pm) gigs. i declined as i made contact with them on their chat services to confirm and was told the 7 days would only expire at midnight. Than they said the person who assisted me did not confirm the correct details. i requested they escalate the matter to management to resolve this dispute as i need a refund, yet to date i received no response or any further updates. i advised them at the time that i do not want to pay any peak hour bills thus i opted for the R 250 unlimited off peak 19 hours data. August month i received another bill R 297.73, September a bill for R 407.88, October a bill for R 280.43, November R 387.88 and Decembers bill was my breaking point when i receive bill for R 697.00. When i signed onto the website i noted that my peak hour data limit was set to maximum, which i changed online. i once again went onto the online chat and queried this bills, i was told that i made use of the peak hour data, i disputed this cause every day at 6 i would switch of the router and same will only be switched on again at 11 pm. the only response i received was that it is what it is, and they referred me to there disclaimer. My dispute is as follows: 1. when i applied for this i requested the 250 19 hour unlimited data package 2. from the 1st month i have received no urgency from rain to resolve my 1st bill and the incompetence response received from the online chat person that assisted me. Why should i pay for there incompetence? 3. according to my knowledge the peak hour data limited was set to ZERO? The only reason why i paid the previous bills cause i thought maybe my kids was not switching the router of on time, which was not the case at all. Rain never set my router to R 250.00, which I I feel is unacceptable service provided and their agents are not transparent when they sell the product. Now i have to pay for their incompetence. I need the CEO to sort out this mess, that i am stuck with at the moment. I want on to the Rain Facebook page and found that a lot of people have been complaining about the same thing. This situation is affecting my Job, as i work from Home. and need this resolved ASAP. rain Customer Support <support@rain.co.za>
0 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (92.3076923076923%)