CM
CYNTHIA M
Active since Jun 2016
73
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Reviews
73 reviews47 months ago
Pathetic no service to complaints of customers
Re: 4576973NF - i have listed my complaint previously but it seems as if the staff only make a call to the complainant and just writes it off without resolving it. NTWANANO from Fnb Credit Card Insurance undertook to revert but have been waiting for 2 weeks no with no response. It is a disgrace to receive such service from the staff of FNB.
134 replies
48 months ago
Corrupt stealing from the dead.
FNB does not even bother to respond to complaints anymore. Home loans no insurance on bonds for deceased clients? They also state the do not have life cover for credit cards on deceased estates.
134 replies
48 months ago
Corrupt stealing from the dead
They help themselves. As all institutions insist on Life insurance on bonds and credit cards. Suddenly they now advised my late sister did not have life cover on her bond and credit card and claims payment against her Estate. Application for cover on her credit card was made for a different person and account number and refuses to explain this inefficient service.
74 replies
48 months ago
Corrupt
0 Rating should be given to FNB Fiduciary. Families should not even consider requesting them to assist with deceased Estates. They loose documents including signed Wills and just deny it. They do not keep record of documents lodged with their Securities department. Monies in the Estate is transferred to FNB Fiduciary’s Bank Account instead of opening Estate Late Accounts as is required in terms of the Act, resulting in them earning interest on deceased's funds. They instruct agents to do their work and pay from Estates' funds. Questions are not answered. Endless and unnecessary delays by rude and incompetent staff to charge further interest on income. No accountability. Deceased Estates are handled by their Investment Dept. Their CEO Vijay Morarjee does not respond to complaints at all and the staff, Yvette Ramsunder, Rehka Chetty, Jasvin Naidoo treat people as imbecils. My late sister's Estate was wound-up without us receiving answers to any of our questions regarding funds that disappeared for months. Refunds that was received. Monies they retained for transfer of the property as well as them holding back monies in the L&D Account. 2 years of threats rudeness, stress, loss and inconvenience.
0 replies
49 months ago
Disgusting
I have had an account with Dona Claire for many years. I always use the 6 month repayment option. I paid the account up in 2020 and only started using it again at the end of February 2022. I received an account on 18 March 2022 which was dated 12 March 2022. Received a call from the head office on 2 April requesting a payment. I made a payment the very next day. I received an account on 21 April reflecting a balance of R32.00 which is charges for 1 phone call, an SMS and interest. Really since when are these charges being added. DISGUSTING to say the least. Imbeciles working in the accounts department. Since when did the terms and conditions change. As far as I know no interest is charged on a 6 months payment option. I need an urgent explanation.
0 replies
49 months ago
Very disappointed
Cynthia Mackenzie, 1123 Eitemal Avenue, Florida Ext 11. I was out on 8 April and received a call at 16h13from the Control room advising that my alarm was going off. I arrived home at 16h26 opened the gate and waited for the gate to close as there is a delay timer drive down to my garage and parked. I was about to enter the house when the response car only arrived. I have sent a complaint message to the Ops manager and spoke to him again a week later advising that nobody had contacted me regarding my complaint. Can I trust the services of Help 24 bearing in mind it is not my first complaint. I have only seen a patrol car once in the area. Is my house safe?
0 replies
49 months ago
Disgraceful and Shocking
10111 Call Centre It is a disgrace. Your life could be in danger and they eventually answer the call like a holiday resort. The sad part is they cannot speak properly and neither can they spell simple words. REALLY! After a spelling lesson and the time the call is answered the criminal is long gone. Did they actually go to school?
0 replies
50 months ago
Clearwater FNB - poor service
The gentleman that assisted me at Counter 2 was unfriendly, unhelpful, very very slow. Should not be client facing. No greeting, on his phone whilst I was with him. There are some of the older staf that is very helpful and moves with a purpose but your young staff who actually drag their feet is not acceptable. I came into the bank without sanitizing as your dispenser was faulty with no backup. Train your staff please they are not fit to serve the public. I was just told I should step hard on the pedal no further help. Talking and being on their phones seems to be their motto. It is now the second time that I complain about this branch's poor and pathetic service. The seem to arrogant to open their mouths when speaking to clients but with each other they virtually scream. Please employ people that wants to work. I have eye problems and 66years old. So when I am not offered a seat, then I stand. To be told you must be fast and get irritated with me? Really??
53 replies
51 months ago
Lazy staff
This is my second complaint about lazy staff. The have continuous chatting at the till and ignore customers requests. Asked Refilwe to draw some cash and she conveniently forgets. She then discusses it with two of the staff members standing next to her asking them what to do. They suggest I buy plastic bag so she can give me cash. Stupid unprofessional - how did she get the job? ???
0 replies
56 months ago
Disgusting
AdsAfrica is promoting scammers to advertise on their site. This is very dangerous as they use other peoples telephone numbers and also states the location. Please check your ads
0 replies
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72 (98.63013698630137%)