Phumzile N

Active since Jun 2016

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12 reviews

4 months ago

***

To: Stor-Age Kempton Park 4 Klipspringer Street, Esther Park, Kempton Park, 1619 VAT No. *** Subject: Complaint: Account Balance Discrepancies and Poor Customer Service. To whom it may concern I am writing to express my extreme dissatisfaction and frustration regarding the recent mistreatment I received from your Kempton Park storage company. I have been a client with your company since March 2024, and until this month, our communication and invoice payments had been satisfactory. However, this month, I received conflicting information regarding my account balance. On 5 March 2026, I received a WhatsApp message stating my storage amount due was R3,853.83. Later, on 16 March 2026, I received a statement stating my account was overdue, with a balance of R1,280.00, including late fees. Then, on 19 March 2026, I received an email with an invoice showing a balance due of R4,223.96. After seeking clarification, I spoke with a staff member on 17 March 2026 at 13:01 (phone number +27 (10) ***), who explained the balance and late fees. I made a payment of R4,033.88 based on his instructions. However, I was then contacted by another staff member who claimed I still owed R359.99. I am confused and frustrated by these conflicting amounts and lack of clear communication. The sequence of events is as follows: - 5 March 2026: Received WhatsApp message with amount due of R3,853.83 - 16 March 2026: Received statement with overdue amount of R1,280.00 - 17 March 2026: Spoke with staff member who explained balance and late fees - 19 March 2026: Received email with invoice showing balance due of R4,223.96 I am particularly upset that your staff is being defensive and rude, and one of them even suggested I take my business elsewhere. I am extremely disappointed by the level of service and respect shown to me, a loyal client. I intend to relocate my vehicle to another storage company where I will receive fair treatment and service. Please also find attached all relevant documents and communication as proof and reference for this matter. Kind regards, Logistics Go Movers team

0 replies

Avis

14 months ago

Deposits

Phumzile Nyathi 1119 Ocean Forest, Centurion Tshwane,0157. 19 June 2025 Avis Luxury Car Rental Cape Town International Airport, Airport Ring Rd, Matroosfontein, Cape Town, 7490 Dear Sir/Madam, Re: Complaint regarding delayed deposit refund for reservation #*** I am writing to express my disappointment and frustration regarding my recent experience with Avis Luxury Car Rental. On April 2, 2025, I booked and paid R65,000 for a luxury car rental, specifically a BMW 740I LI SEDAN, with reservation number ***. As per our agreement, I returned the vehicle on April 17, 2025, after extending my stay and switching to another luxury vehicle, a BMW X5. Despite the return of the vehicle and completion of the rental period, I have yet to receive my deposit refund. Despite multiple attempts to contact your team via phone, I have been met with radio silence. I kindly request that you look into this matter urgently and process my deposit refund without further delay. I would appreciate it if you could provide me with an update on the status of my refund and a timeline for when I can expect to receive it. My reservation details are as follows: - Reservation number: *** - Vehicle: BMW 740I LI SEDAN and BMW X5 - Rental period: April 2, 2025 - April 17, 2025 - Payment amount: R65,000 I hope that we can resolve this matter amicably and promptly. I look forward to hearing from you soon. Sincerely, Mrs Phumzile Nyathi

1 reply

Sani Fleet Rentals

36 months ago

SANI car rental Nelspruit

I would like to report SANI car rental *****ulent charges, I rented a car for 4 days 11/08/23 till 14th of August 23. The amount(R6148,95) for that Four days was deducted as agreed and the holding deposit was deducted from my account. Due to family commitments I extended the rental period in one day only which was the 15th August 23, I returned the car with full tank and in good condition. And today the 24th August 23 I see my deposit was deducted close to the amount that I have paid for 4days rental from R7100 holding deposit I was charged R5338,67 for extra one day rental and the petrol bill yet the car was returned with full tank. I’m not happy with the amount they charged me for just extra one day rent I want my deposit back.

0 replies

Nedbank

66 months ago

BAD!! BAD!! SERVICE

To whom it may concern I am writing this letter to regarding the unpleasant service I am currently experiencing with Nedbank. I am a client of this bank for the past 6 years and I have tolerated soo much bad bad service from their customer service. I have come to a point where I am seriously irritated and very unhappy with their unprofessional service delivery, since 25th of February 2020 I’ve been calling and waiting for for so long to get response from any of the consultants assistance. I have called numerous times after writing an email regarding the fraud transactions that are active from my credit card, none of the consultant have assisted me they kept on cutting my calls off and not getting back to me as concerned customer as this is an urgent matter that needs to be resolved as soon as possible and since then my updated account is not having some other options I used to have before, I have called regarding the issue and consultant kept me on hold for more that 10-15 minutes until I told her that I ran out of airtime. She told me to end the call so that she can give me a call and since then I haven’t received any call from that consultant. I feel like I being robbed by this bank as there’s so many faulty information that are taking place after contacting Nedbank customer care, I trusted this bank with my money but now I am soo irritated with their bad and unprofessional service. And it is not a first time Nedbank doing this to I can write a book and thought that maybe they will change the way of handling customer queries like this bad. I am ready and will to take my business else where since I am no longer comfortable/ happy with this bank I am now sitting an current account with no security assistance I am even scared to deposit any larger amount to my credit card because there’s a lot of fraud transactions that are currently sitting on negative debit list. I hope to hear from you soon before it is too late as.

0 replies

Regent Business School

77 months ago

Unprofessional Assisting and misguided

To whom it may concern I would like to send a complaint about Regent Business School, I am being Mistreatment by this institution since January 2020. The pain and frustration that I am experiencing with Regent Business School it is very bad , I am currently studying (BCOM General) since 2018. I got my Exams results around January/February 2020 where I was unfortunately have to re-register two of my subjects (Business Management and Economics), as I was trying my best to find out what do I have to do since I didn’t pass all my subjects. I couldn’t believe the unpleasant experience that I was going through to date. I used to call everyday just get hold of their unavailable assistance , I have spoken with about more than three assistance after waiting the whole day for them to pick up my call. And none of them have given me the professional assistance they all mislead me, giving me the wrong information and frustrated me even further. What I have realised about this institution they don’t care about their students well-being they just focus on money, and the reason why I am saying this, the first time when I was trying to register with Regent one of the enrolment consultantShazia gave me the wrong forms without checking my study records. After when I was done with the payment of my registration fees then she told me that I won’t be able to get my study material because “I have to re-register for those two subjects first “which she was supposed to told me before. and I said to her but I was told that I can register for my second year while doing the other two subjects and why am I getting such unprofessional people who keeps on misleading me with false information!?. What makes me angry is when I registered for my first year I was assisted by one of the enrolment consultant ( Nyasha Masaya) based in Johannesburg her service was very professional like I was the only student at Regent Business School. Nyasha used to call and follow up with my registration payments and even went as far as sending me study material twice without any payment made. I was convinced I am choosing the right institution ,but after paying the registration fees everything changed. I don’t think I can recommend anyone to go study with this institution especially for distance learning all they care about is money not your future. All I am asking for is my registration refund since I am not doing anything yet I have paid my registration fees and still not receive any feedback or study material that I have requested before lockdown. And given the circumstances of Lockdown I can see from my study group that most students are complaining about the same issue as mine and others are busy with their assignments I was advise by your consultant that if I can push these two subjects by June I can be able to register for my second year. I was ready and willing to work on my studies as hard as I can but this school is dragging me down and I won’t be able to complete my Degree. I have learned the hard way I thought with Regent I will get the best educational guidance and remarkable accomplishment as planned for my goals , I was told before that this is not the right institution to register with and now I have a proof and experienced the same pain. I wish I could have listened to your former students who’s been through the same pain and mistreated by this institution. I am regretting for wasting my time and money thinking this is the right place to further my studies. Can I please have my refund I will register with other institution that makes sense and care most about people’s future not destroy it furthermore. Please see below the details for all the people who communicated with me and never helped me accordingly: *** *** *** *** *** *** Nyasha Masaya Kind regards Phumzile Nyathi Contact: ***

1 reply

Aliexpress

93 months ago

AliExpress used my close account to refund my money and provided fake proof of payment

I am writing this letter to complain about AliExpress poor service towards their customers. I bought a lot of things at AliExpress and I have been having a problem of not receiving some of my items due to tracking information problems that they provided to me, during those challenges the consultant advise me to dispute on time to avoid long process of claiming my refund which I did. Now my account is blocked for what reason I don’t know. Secondly I have purchased shoes sometime in 2017 and shoes never reached my post office and when I report to customer care they went and process transaction to my none existing account in my account because the credit card expired the money never went through since the account is closed and now they are refusing with my refund claim that the money didn’t went through and they send me so fake proof of payment with no transaction accounts to show where my money comes from. I very disappointed with AliExpress the way they treated us as customers and went as far as crooking us customers. I hope this letter will help since I have been complaining about AliExpress.

0 replies

PEP

97 months ago

PEP Fraudulent in Forest hill Mall Centurion

Dear Sir/Madam I am writing to dispute the fraud that took place on the 3rd of August 2018 in Pep store at Forest Hill Mall Centurion. My Mother and i went to Pep store to deposit money of the amount of R910 around 12:46 Am. Few minutes later after deposit my mother received a call from a male who introduced him self as a Pep employee, my Mother handed over her cell phone to me to speak to this man. He he advised us to use the new withdrawal number since the system generated the new one due to technical problems that they had after our deposition , he further confirm the withdrawal number that we have from the receipt we received from Pep store in order for us to cancel it and write the new one he gave us. As a customer I took the new withdrawal number since he said he’s calling from Pep store , and it was our first time to deposit the money at Pep. He also gave us the new pin (2018)since the withdrawal number is been changed and ask us to confirm the old one in order for us to be able to withdraw the money. After two days on Monday 6th August 2018 my mother gave the receiver the details to withdraw the money, we received a call back from the receiver saying she’s unable to find the money. As a frustrated customers my Mother went to her nearest Pep store in Tembisa to find out what was the issue, only to find out that the money is been withdrawn in Centurion. My mother called me to go and find out why is money is been withdrawn. I called the Pep store and as for the store manager, they handed the phone to the person called Emelda. I spoke to Emelda and she said I should come and see her. I went to the shop on the 7th August 2018 , Emelda the Manager ask for the receipt as evidence and check with the customer service when and where was the money withdrawn. And she told us that the money was withdrawn the same day on the 3rd at Absa ATM in Olivan Centurion. And she said we were not the only victims that day , she even mentioned that it happened like that and from the same cashier by the name of Nobuhle. And Nobuhle she asked to confirm my Mother’s Cell number Three times she refused to get it by looking from my cell phone. Emelda the Manager said she was not supposed to ask customers to give the cell numbers verbally dues to those incidents and it is Pep new rules they know as cashiers. I asked her to check the surveillance cameras, she refused and said it is useless coz we can’t see the suspects since their cameras shows only by the teller’s sport. She took the copy of the receipt and my details promised she will take it further. And later she sent and sms to advance to open the case while they are busy with investigation from their side. Since then I never received any updates or calls from Pep store and I am sure that this fraudulent issue is an inside job with the cashiers, how would the outside person know the withdrawal number and how did they get the cell number and they know that the cameras will expose that teller that is the reason why they can’t show us the video of what happened that day. And I am not happy with Pep as customers being treated like this with our money, I mean my mother she’s a very old woman ,how could Pep keep such criminals to assist us and I’ll treat their customers!? It is very frustrating how they even handle such issues coz they don’t even care about how we feel and our safety as customers if their cameras not working they are just there for decoration purposes. I Enclosed all the information and copies to use this sentence to describe any enclosed information, Please investigate this matter and correct the fraudulent that is happening at Pep Store at (Forest hill Mall )as soon as possible. I would appreciate a response from you in writing. Thank you for your assistance.

1 reply

Aliexpress

105 months ago

Wrong Tracking Number Provideo to the Customer.

I bought sunglasses from the shop called MEYOU around July/August 2017 through Aliexpress. After receiving the email that the parcel has arrived in my country, I went to my nearest office to get the parcel, the post office tellers tried to track the parcel only to find out that the tracking number that Aliexpress/seller provided to me is incorrect. I tried so many times to explain to the seller what is happening. The seller keept on telling me that """hello dear order amount less than 5 dollors ，all choose China Post Ordinary Small Packet Plus，not register and abroad information hope you understand thank you""" Or to check my parcel to the nearest post office. Even if I have explained my tracking number issue to the seller. The I decided to ask customer care to intervene but still no assistance they keep telling me open disput yethe they already closed the order without me confirming or leave feedback. And now I need my refund back or they must resend the parcel with the correct tracking number coz I paid for the parcel. I need fair service since it is not my fault. I thinknow Aliexpress now they are having crook as sellers so please check before they do this to other customers coz it hurts and frustrating.

0 replies

Aliexpress

108 months ago

fraudulent

To whom it may concern I am having a problem with your sellers , they are busy deducting the mony from my account without purchasing anything from them. As reliable Customer i bought a lot ofthis last month and every item is paid accordingly and after that on the 12th of September 2017 i saw the amount of R83.55 which is $6.36deducted from my account. It is very surprising to see such well known wholesale to allow fraudulent exercises to be done to their Customers, i didn't know that using my banking details for payment i was risking. l want my money to be refunded infull and removed my banking details i do not want anything to do with Chines factories. They are greedy, thieves and unprofessional. kind regards Phumzile Nyathi

0 replies

Nedbank

109 months ago

Poor Customer Service

Poor service and inaccurate administration I am writing this letter to express my concerns about the recent poor service and experienced with Nedbank Mall of Africa, I would like to bring into your attention the fact that I received extremely poor customer service during my last visit regarding my investment Accouts. As a reliable customer I went to Nedbank Mall of Africa to reopen two of my investment accounts since the previous one was cancelled due to miss understanding. The lady who assisted me first it was an Indian lady, l made it clear to her through our conversation of how much money i wanted to release before i change the investment account to 24hrs notice. Instead of confirming the amount with me , she decided to proceed and requested the release of the whole amount from my 32days notice investment account from Nedbank Nicolway bryanston, which left me to the above whole frustrations. On the 17th of August 2017 I have spent more than an hour reopening the new investment account whith convenient waiting period of 24 hours since the one for 32 days is been cancelled. One of the consultant by the name of Mr LV Mochemi assisted me an reopened the accounts (Investment 24hours notice and investment 32days notice )consistently as per my requested. Mr Mochemi referred me to one of the Nedbank tellers to transfer the amount i wanted to be transferred as discussed from my checque account to the new 24hours investment account and the other 32days investment account i can transfer the amount from my internet banking while am at home to save time as advised by him. The teller did assist me and inaccurately he deposited the money as cheque to my investment account which derail me to wait for seven days to clear and jeopardize my project .The teller did not bored to give a brief or explain how long will the amount take to be active /effective. When i got home the same day after bank , i tried to release the money from the 24hours investment acccount using internet banking only to find out that the account is not yet active ,and the other investment account for 32 notice it is not accepting any funds due to Nedbank technical errors that was experiencing from their side . I called Nedbank Customer Services call centre line , and still get no assistance they kept on transfering me to about 5-6 different unprofessional consultant. The last consultant took my contact details down as they were having technical problems from their side, she promised to get back to me which she never did to-date 24/08/2017. As a frustrated Customer i went back to Nedbank Mall of Africa on the 18/08/2017. As i was at the bank one of the consultant by the name of Tiba assisted me and try to release the amount using their system still the transactions came out unsuccessful, and only to find out that the money was deposited as checque which will take seven days to clear. On top of that issue he revert to other investment account for 32days notice the results i got was my account it is closed again due to insufficient funds. He advice me to go back to the teller to deposit the amout of R200 manually to activate the account. As a frustrated and helpless Customer i went to the teller , the teller tried to deposit the money still the account rejected the money . The teller advice me to go to another consultant by the name of Seabela Mapolala. Mr Mapolala assisted me and reopen the investment account as i spent the whole day (Sunday) with my family there at Nedbank. He advice me to fill in the deposit form with the amount of R300 and leave it with him so tha he can do the deposit on my behalf the next day ,which was Monday 20th /08/2017. He said the amount should reflect the next day after deposit . Mr Mapolala sent me a proof of payment which was dated the 21/08/2017 and to-date 24/08/2017 the money has not yet reflected. My accounts are not even update from my banking profile. As an unhappy Customer i haven't received any calls from Nedbank Mall of Africa after then , Nedbank just left me with useless new accounts that i cant even use or have any access on them. I had an Emergency payment that was suppose to be done last week. The bank i thought is the best when it comes to Service had brought me in to a huge frustrating and inconvenience me, my project it is now on hold because of the useless bank i am using. I am not happy with the service, I have experienced the similar problem with them before and now they keep on doing it again. And i have now reached a stage where i have to take my business elsewhere because i can't keep on jeopardizing my business because of Nedbank poor Services . I am a very unhappy client ,and I always get issues with my Nedbank accounts. I will appreciate if Nedbank Mall of Africa learn to give more accurate Service and improve communication with their clients regarding their ubdated accounts as they are bringing more frustrations to their clients. Regards Mrs Phumzile Nyathi

1 reply

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4 Star

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3 Star

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2 Star

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1 Star

12 (100%)

Phumzile N

Reviews

***

Deposits

SANI car rental Nelspruit

BAD!! BAD!! SERVICE

Unprofessional Assisting and misguided

AliExpress used my close account to refund my money and provided fake proof of payment

PEP Fraudulent in Forest hill Mall Centurion

Wrong Tracking Number Provideo to the Customer.

fraudulent

Poor Customer Service

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