BB
Babalwa B
Active since Jun 2016
6
Reviews
0
Industries
Reviews
6 reviews52 months ago
Pathetic Service and ripping off customers
This letter is to raise your awareness about the dissatisfaction of Clarks products’s which display continuous poor qualities of being ingenuine yet expensive. In in September my sister and I had purchased style number li202018. Within 3 months my sister shoe had a fault of the pin coming out, she returned it with the pin and it was fixed, the pin then came out for the second time and she returned it and was given a new pair, at the time mine was still fine. I then experienced the same issue with mine, which clearly indicates that this is a factory/manufacturing fault with the shoe given that my sister had the exact same issue. On the 22 December 2021 I went into store and advised the African lady assist me of this, I gave the lady the slip and she advised it will be booked in for repairs and her manager would contact me. After 2 weeks of no word I then phoned in again accept this time I was advised that the shoe had been booked in for repairs and would receive it in the next week. Within the same week I receive a call from a lady who advises the shoe is back but it is not repaired and is “assuming” that I would be receiving a voucher to the value of the shoe but is awaiting confirmation from the gentleman who fixes the shoe as the shoe came back with no note and will phone me back. 10/01/2022 I receive a call from Vannessa who advises the shoe is out of warranty and nothing can be done ,as a long standing customer I am extremely appalled by this response and the level of service. Her response to me was if I am not happy I can just contact head office. If this was a once off fault I would understand but the fact that my sister had to have hers repaired more than once clearly indicates that this is no fault of mine. Vanessa’s response was that I contact head office when expressing my disappointment and frustration. As you may know their products are not cheap, so one would expect quality. I have spent almost 3000 . I have purchased your shoes in the past as I know it lasts a lifetime, only to my disappointment on this specific one. We are in the 20th century where we expect value for Money and refuse to let my hard earned money go to waste. Given the value of the shoe one would expect the shoe to last a lifetime. I am sure given the condition of the shoes you can tell that it has not been worn out as it is not an every day shoe. I refuse to be scammed like this as a pensioner. Any other day I would’ve accepted “Out of warranty” but not when its evident that the shoe is a “reject”. I have been in contact with their grade office, liaising with a lady Sventlana who has shown no indication of wanting to assist.
0 replies
55 months ago
Cell Scammers
I am absolutely disgusted by the service I have received from Cell C. Submitted an insurance claim more than a year ago, I have been sent from pillar to post with no resolution yet Cell C has continue to debit from my account for a device I reported lost a year ago.Cell C has just proved they are a bunch of crooks and fraudsters that milk their customers of their hard earned Money. I have been with Cell C for the longest of years, after being warned by friend and Family of their scams. Imagine a full year of R850 for a year for a device I do not have, I am disgusted to have associated myself with Cell C, apart from that I have a second contract which them that was fully paid in February yet they still continue to deduct with the excuse I “did not cancel”. This is the worst network provider and absolutely regret my association with them after years of being a loyal customer.
159 replies
58 months ago
Appalling customer service.
Horrible experience with Absa Vehicle information Hub. Sent an email a while back as I required registration papers, the response was I need to pay R325 and submit the request again. They have this thing of saying ‘’ submit the request again” which Is so unprofessional. I submitted the request again on 1st July and do not get a response after 24 hours I phone and I get transferred from pillar to post As no one seems to know where I need to be transfered to, eventually I am given the number for the correct department. I phoned the department and held on the line for an hour till I eventually gave up, since then I have not gotten through, every single day I have been trying and have still managed to get through to someone, pathetic customer service! I receive a response to my email on Monday which says I need to say which branch I can collect the documents and advised to “submit the request again” The person responding to my email does not even have a signature or their name on the email. Why is it that every single time they require Information you need to submit again, only to wait longer for a response. Such appalling customer Service for a big Company like Absa, it’s 20201 and we still having to deal with this level of service. I’m so glad I don’t bank with Absa, I can imagine what their customers have to go through.
53 replies
60 months ago
Exceptional Service Desiree Ann Doyle
I would like to thank and commend Desiree Ann Doyle for her exceptional service.I Personally don’t Bank with Absa but I have to say Absa is privileged to have a staff member with humility and thorough diligence. The impeccable service she provide from the time she checked temperature to helping resolving my enquiry inside the bank. She could have referred me to a different department but she took me through the process step by step, going beyond the extra mile in ensuring I left the bank satisfied, She was an absolute pleasure to work with and an asset to the company. Last but not least, Thank you Desiree and keep up your excellent service. You are a perfect example!
53 replies
78 months ago
MTN Appalling customer service
Just experienced the most appualing customer service in my Life from MTN vangate mall. Went into store on the 27th November with the intentions of taking out a contract. Checks were done and I was told I qualify I just need to bring my documentation, at the time the device I wanted was low in stock and was advised by the agent assisting Mikhail that he would keep it asside, as the process of approval would take 24 hours, bare in mind today is a week later. Went into store the following day submitted my documents to a lady named Yusrah who then informed me it would take 24 hours for the approval and she would call me the next day, again I ask the lady if the device I asked for has been kept aside, she says to me not to worry there's a lot of stock. Following day I don't hear anything until I call, bare in mind you need to call the store like 7 or 8 times before you getting through to someone, I get through to her and tells me that my ID copy is not clear, without worries I send the ID copy, don't know how I wouldve known if I hadn't called in. She then assures me she'll send it through and call me back. She then emails me to say oh by the way I checked we don't have the device you wanted turns out Mikhail did not put it aside, there's only 1 left which is kept aside for another customer, God knows what the difference between me and that customer, when she was the one who advised "theres a lot in stock". she then tries to sell me a different device instead. later that day I decide to go into store this is now on day 3,when I arrive she checks and tells me it turns out we need your banking details, bare in mind these are all the documents I've given to her already. Day 3 I call in, seeing that it's my job to do a follow up and I speak to the initial guy who assisted me Mikhail, he apologies to me and says it's been approved but he still needs to order the device. I ask him to cancel the application as I've contacted the store in V&A waterfront and they have got stock but I need to request vangate to cancel on their end and submit with them, as I was told that they could could get the entire process approved and I'd receive the device within a few hours at MTN waterfront, Mikhail insists the only reason the Waterfront staff member had said that, was because the staff member wanted the sale, the process would be longer at the waterfront as Vangate had already got the contract approved, he assures me that I should have the device by Tuesday latest. Monday I call just as a follow bt I'm told he will call me back as he is busy with another client. He calls me and says the device is ready for collection, I go into Store and Im told that he is not there but get assisted by a lady named Sharene, I tell her I'm going to be using a Vodacom Sim on the device as discussed with Mikail she tells me that that I need to port my number to MTN which will take up to 24 hours meaning that once again I need to wait till the number ports over to MTN before I get the device. 24 hours later again I call in and Mikhail says he has no idea why she told me to port as I could use my Vodacom I'm the device without porting my number. He then assures me that he is going to cancel the port and get back to me before he goes home, he doesn't call me as promised so I decide to not call in. The next day which is today I call in and I'm told his not at work so I request to speak to Sharene who assist me with the port and who's favorites words are "I don't know" she tells me that the port was canceled, vodacom has rejected the port as my number is still on contract with them, says she's contacted vodacom and they have porting issues and will call them back later. I call Vodacom myself and they confirm that my contract with them has been canceled on 30th November and the port was approved on their end on 2nd November and if the port needed to be canceled it needs to be done on MTN's side, when asking if they are experiencing any porting issues the lady advised No, a complete contradiction to what MTN has advised. It's been a week and a day later and I am sitting with this Dilemma without a device with MTN. You would think for someone bringing business to the company would be valued yet it seams they're trying their best not to take my business. I regret canceling my contract with Vodacom had no Idea this is what MTN customers have to deal with. I'm completely shook and disgusteed in this poor customer service and wouldn't recommend MTN to any of my friends or family. What a terrible experience!
0 replies
119 months ago
digusting customer service
<p>I am absolutely appalled by the lack of basic manners,respect and customer service I received at Vodacom Tygervalley branch yesterday.</p> <p>The manager Ulrich Prins verbally insulted me instead of assisting me to book in my phone for repairs.</p> <p>I arrived at the store 17: 45 ( 15 minutes before end of business).As one of the staff was assisting me Ulrich comes up to me and says " Mam if you want to book in your phone go to Canal walk,we are closing now,do you know know how long I have to walk to get home, you will not pay for my taxi" he then asked me do I know how long it takes to book in a phone? I replied and asked why he spoke to me in that manner, and that I was in the store for 15 minutes,he walked away showing me that he had no regard for me and my complaint.</p> <p>A lower level college of his, the lady that was actually assisting me apologised for this behaviour and while the rest of the staff were shocked at his utter disrepect.</p> <p>The incident has left me feeling discriminated against, with this kind of attitude he shouldn't be in a customer service role anywhere never mind Vodacom.</p> <p> </p>
53 replies
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