CS
Clarks Shoes
Unclaimed Business
CS
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceWR
Waldo R
1 reviews | Active since Jan 2020
22 May 2023, 20:06
DO NOT PURCHASE CLARKS SHOES ONLINE
****med!!! Purchase a pair of Clark’s shoes online. Website is clarks.co.za. Went through the entire process and paid for the shoes. Tried to access the site again as I have had no communication since and this is what pops up… 45 Table './c2d0007_clarksco/sessions' is marked as crashed and should be repaired in: [select value from sessions where sesskey = '03vfqcs1ts041pet6slstd97f2' and expiry > '1684785763'] 145 Table './c2d0007_clarksco/sessions' is marked as crashed and should be repaired in: [select count(*) as total from sessions where sesskey = '03vfqcs1ts041pet6slstd97f2'] The email address when you make payment reads as follows: From: no-reply@tobeno1shop.com Date: 18 May 2023 at 21:10:54 SAST To: Subject: We have received payment Reply-To: no-reply@tobeno1shop.com Dear ****** Attention：This is a confirmation for your order detail. It means you have paid for the order successfully. Order details: Merchant Order No. : 1XH-ii11353nn-fn853 Order No. : 202305190308534121847 Payment Date&Time : Fri May 19 03:08:57 CST 2023 Amount : 1145.50 ZAR **Please do not reply to this email. Emails sent to this address will not be answered. **Due to floating exchange rate, tiny disparity of order value may exist. **Please note that your bank may apply a small charge for handling this transaction. Contact details: Email: service@tobeno1shop.com ☆ We are an independent third party payment provider and as such protecting all cardholders is our primary concern. ☆If you have any problems about this transaction, please don’t hesitate to contact us. We’ll try our best to help you until you are satisfied with it. ☆Please ensure our email add added to your allowed list to ensure that we can help you properly. ☆Due to the influence of COVID-19，estimated delivery times may be longer than usual at the moment.You can check the order current delivery status via www.17track.net
Helpful (0)
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Waldo R
1 reviews | Active since Jan 2020
22 May 2023, 20:06
DO NOT PURCHASE CLARKS SHOES ONLINE
****med!!! Purchase a pair of Clark’s shoes online. Website is clarks.co.za. Went through the entire process and paid for the shoes. Tried to access the site again as I have had no communication since and this is what pops up… 45 Table './c2d0007_clarksco/sessions' is marked as crashed and should be repaired in: [select value from sessions where sesskey = '03vfqcs1ts041pet6slstd97f2' and expiry > '1684785763'] 145 Table './c2d0007_clarksco/sessions' is marked as crashed and should be repaired in: [select count(*) as total from sessions where sesskey = '03vfqcs1ts041pet6slstd97f2'] The email address when you make payment reads as follows: From: no-reply@tobeno1shop.com Date: 18 May 2023 at 21:10:54 SAST To: Subject: We have received payment Reply-To: no-reply@tobeno1shop.com Dear ****** Attention：This is a confirmation for your order detail. It means you have paid for the order successfully. Order details: Merchant Order No. : 1XH-ii11353nn-fn853 Order No. : 202305190308534121847 Payment Date&Time : Fri May 19 03:08:57 CST 2023 Amount : 1145.50 ZAR **Please do not reply to this email. Emails sent to this address will not be answered. **Due to floating exchange rate, tiny disparity of order value may exist. **Please note that your bank may apply a small charge for handling this transaction. Contact details: Email: service@tobeno1shop.com ☆ We are an independent third party payment provider and as such protecting all cardholders is our primary concern. ☆If you have any problems about this transaction, please don’t hesitate to contact us. We’ll try our best to help you until you are satisfied with it. ☆Please ensure our email add added to your allowed list to ensure that we can help you properly. ☆Due to the influence of COVID-19，estimated delivery times may be longer than usual at the moment.You can check the order current delivery status via www.17track.net
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Babalwa B
1 reviews | Active since Jan 2020
13 Jan 2022, 13:46
Pathetic Service and ripping off customers
This letter is to raise your awareness about the dissatisfaction of Clarks products’s which display continuous poor qualities of being ingenuine yet expensive. In in September my sister and I had purchased style number li202018. Within 3 months my sister shoe had a fault of the pin coming out, she returned it with the pin and it was fixed, the pin then came out for the second time and she returned it and was given a new pair, at the time mine was still fine. I then experienced the same issue with mine, which clearly indicates that this is a factory/manufacturing fault with the shoe given that my sister had the exact same issue. On the 22 December 2021 I went into store and advised the African lady assist me of this, I gave the lady the slip and she advised it will be booked in for repairs and her manager would contact me. After 2 weeks of no word I then phoned in again accept this time I was advised that the shoe had been booked in for repairs and would receive it in the next week. Within the same week I receive a call from a lady who advises the shoe is back but it is not repaired and is “assuming” that I would be receiving a voucher to the value of the shoe but is awaiting confirmation from the gentleman who fixes the shoe as the shoe came back with no note and will phone me back. 10/01/2022 I receive a call from Vannessa who advises the shoe is out of warranty and nothing can be done ,as a long standing customer I am extremely appalled by this response and the level of service. Her response to me was if I am not happy I can just contact head office. If this was a once off fault I would understand but the fact that my sister had to have hers repaired more than once clearly indicates that this is no fault of mine. Vanessa’s response was that I contact head office when expressing my disappointment and frustration. As you may know their products are not cheap, so one would expect quality. I have spent almost 3000 . I have purchased your shoes in the past as I know it lasts a lifetime, only to my disappointment on this specific one. We are in the 20th century where we expect value for Money and refuse to let my hard earned money go to waste. Given the value of the shoe one would expect the shoe to last a lifetime. I am sure given the condition of the shoes you can tell that it has not been worn out as it is not an every day shoe. I refuse to be scammed like this as a pensioner. Any other day I would’ve accepted “Out of warranty” but not when its evident that the shoe is a “reject”. I have been in contact with their grade office, liaising with a lady Sventlana who has shown no indication of wanting to assist.
Helpful (0)
|Replies (0)BB
Babalwa B
1 reviews | Active since Jan 2020
13 Jan 2022, 13:46
Pathetic Service and ripping off customers
This letter is to raise your awareness about the dissatisfaction of Clarks products’s which display continuous poor qualities of being ingenuine yet expensive. In in September my sister and I had purchased style number li202018. Within 3 months my sister shoe had a fault of the pin coming out, she returned it with the pin and it was fixed, the pin then came out for the second time and she returned it and was given a new pair, at the time mine was still fine. I then experienced the same issue with mine, which clearly indicates that this is a factory/manufacturing fault with the shoe given that my sister had the exact same issue. On the 22 December 2021 I went into store and advised the African lady assist me of this, I gave the lady the slip and she advised it will be booked in for repairs and her manager would contact me. After 2 weeks of no word I then phoned in again accept this time I was advised that the shoe had been booked in for repairs and would receive it in the next week. Within the same week I receive a call from a lady who advises the shoe is back but it is not repaired and is “assuming” that I would be receiving a voucher to the value of the shoe but is awaiting confirmation from the gentleman who fixes the shoe as the shoe came back with no note and will phone me back. 10/01/2022 I receive a call from Vannessa who advises the shoe is out of warranty and nothing can be done ,as a long standing customer I am extremely appalled by this response and the level of service. Her response to me was if I am not happy I can just contact head office. If this was a once off fault I would understand but the fact that my sister had to have hers repaired more than once clearly indicates that this is no fault of mine. Vanessa’s response was that I contact head office when expressing my disappointment and frustration. As you may know their products are not cheap, so one would expect quality. I have spent almost 3000 . I have purchased your shoes in the past as I know it lasts a lifetime, only to my disappointment on this specific one. We are in the 20th century where we expect value for Money and refuse to let my hard earned money go to waste. Given the value of the shoe one would expect the shoe to last a lifetime. I am sure given the condition of the shoes you can tell that it has not been worn out as it is not an every day shoe. I refuse to be scammed like this as a pensioner. Any other day I would’ve accepted “Out of warranty” but not when its evident that the shoe is a “reject”. I have been in contact with their grade office, liaising with a lady Sventlana who has shown no indication of wanting to assist.
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Replies (0)HS
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Anonymous
1 reviews | Active since Jan 2020
2 May 2017, 11:33
Incompetent Staff
<p>Clearwater Branch staff incorrectly documented my mother's details for a Lay-By agreement. She goes to pay for the shoes, and gets told that the agreement has expired and will not get her deposit back. They then told her that sms's were sent to her, reminding her of the agreement. <br /><br />The head office, instead of speaking to the sales consultant, says that she is indeed liable for the penalty. <br />It was never her fault!</p>
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Anonymous
1 reviews | Active since Jan 2020
2 May 2017, 11:33
Incompetent Staff
<p>Clearwater Branch staff incorrectly documented my mother's details for a Lay-By agreement. She goes to pay for the shoes, and gets told that the agreement has expired and will not get her deposit back. They then told her that sms's were sent to her, reminding her of the agreement. <br /><br />The head office, instead of speaking to the sales consultant, says that she is indeed liable for the penalty. <br />It was never her fault!</p>
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Anonymous
1 reviews | Active since Jan 2020
19 Oct 2016, 18:19
Service you desirve
<p>Clarks Shoes Centurion mall has ladies working there that will help you find the shoe you can only dream about and make it fit. Like little faerie godmothers with the most love and care they never push but only advise and try their best to know your needs. I congratulate you, all the sales ladies that helped me today, you all deserve a special thank you. You were all so gracious in helping me and you worked like a team. You made a customer for ever. Big special thank you ladies.</p>
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
19 Oct 2016, 18:19
Service you desirve
<p>Clarks Shoes Centurion mall has ladies working there that will help you find the shoe you can only dream about and make it fit. Like little faerie godmothers with the most love and care they never push but only advise and try their best to know your needs. I congratulate you, all the sales ladies that helped me today, you all deserve a special thank you. You were all so gracious in helping me and you worked like a team. You made a customer for ever. Big special thank you ladies.</p>
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
8 Oct 2016, 12:14
refusing to give me my money on their faulty shoe
<p>Bought a shoe from Clarks Menlyn, after realized the shoe was faulty within 24hrs of the purchase, they refused to give me my money back.....I was sent from pillar to post, n still didn't win, went to choose another show to find out it was cheaper than the amount spent initially,still they don't want to give my change of R351 in cash. This is really disturbing, n to know that it's the same owner from europa art, preview,n summons makes it worse, u would except some level of intellect with the kind of shoes they have and the prices they charge.....</p>
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Anonymous
1 reviews | Active since Jan 2020
8 Oct 2016, 12:14
refusing to give me my money on their faulty shoe
<p>Bought a shoe from Clarks Menlyn, after realized the shoe was faulty within 24hrs of the purchase, they refused to give me my money back.....I was sent from pillar to post, n still didn't win, went to choose another show to find out it was cheaper than the amount spent initially,still they don't want to give my change of R351 in cash. This is really disturbing, n to know that it's the same owner from europa art, preview,n summons makes it worse, u would except some level of intellect with the kind of shoes they have and the prices they charge.....</p>
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