Active since Jul 2016
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7 reviews27 months ago
Bar raising customer service!!!
I would like to thank Berna and Sandy for helping me with my inquiry. They were super professional and highly knowledgeable on property investment. I would definitely recommend Igrow Wealth if you are interested in property investment.
0 replies
77 months ago
Activation hastle
Hello Mweb customer service. I am extremely unsatisfied with the way that you handle customer issues. I am trying to get my account activated however you guys won't activate it until I receive my router. WHY? I have a usable WAN cable that I can use to plug in directly and I already have my own router which I can use. WHY must I wait for your router? Please activate my account by today or I'm going to cancel with you guys and go with somebody else. The Installation was already completed 9 December which was 5 days ago. I have had no internet for 2 weeks now and I use this for work.
0 replies
79 months ago
Capitec can't investigate Fraudulent transactions properly
Good day, I am extremely unhappy with the way my recent query is being dealt with. I have a fraudulent transaction on my account for R105.20. The 1st thing that upsets me is that when I reported the incident , the lady that I spoke with told me that this will be resolved in 7-14 days and tells me they will update me on the matter via email as well as provide me with a reference number. I don't receive anything. few days later I call again, the exact same thing is told to me but I don't get any email. I call a 3rd time and they tell me that they were trying to call me, when I told them that I need to be communicated with via email. Anyway I go into the bank this morning and they now tell me it's going to take 14 days and it's already been 10 days since I first notified you about this. How difficult is for you guys to investigate this and give my money back. I have been banking with you guys for years. Then this is what pushed me over the line of trying to handle this reasonably. I asked for a new card as I didn't want this to happen to me again but you want to charge me R65. For what? I didn't lose my card, my card isn't damaged. Somebody has access to my card details but you want to charge me R65 so that this person doesn't use my details for doing an online purchase again. Why is this my fault? When the transaction happen there was no authentication that came through to authorize, you guys can't even tell me how this happened. I putting it straight. I want this do be looked into with high priority and want to card fee to be waived. If you can't do that for me then I don't know why I'm banking with you. I might as well change banks. Thanks
315 replies
96 months ago
Bad Service To New Customer
Hello, My wife and I applied for an ADSL package on 23 March 2018. The person my wife spoke with told her that we will receive an update after 21 working days. We never received any communication back from Telkom after that. I called Telkom sales on 11 May 2018 to find out what is happening and the agent told me that the order was stuck and that she is escalating it (ref ********** ). She told me that somebody will contact us after 72 working hours and we still did not receive any further communication from Telkom. It's been almost 2 month now to get up and running and we are at a point where we need the service for work. Can you guys please expedite this immediately!!!! Please reach out via email to either my wife ********** or myself ********** to tell us what is going on. Our order number is: ********** 59A Please deal with this as high priority
53 replies
111 months ago
Somebody stole my wife's vodacom number.
<p>I've been with Vodacom for over 10 years now and my wife has been with them for just about the same time. Yesterday some random person did a sim swop for her number. The question I ask, is how is this even possible. Can Vodacom not see the number is being used. Now somebody has my wife's number, which is connect to confidention secure information. I am extreamly upset Vodacom could let this happen in first place. Then to make matters worst I call Vodacom from work trying to get this resolved and Vodacom tells me that the owner of the number must call. Two things that the incompitent agent doesn't understand: 1. Somebody else now owns the number that's not suppose to. 2. My wife can't make calls from her phone becuase there is no network. I also can give her my phone because for some reason my SIM can' make outbound calls...another problem I need to resolve with Vodacom. Really...You guys caused the problem to happen and now you make it more frustrating. Can you people not understand the magnitute and concequences this can cause. This person has access to everything. It's FRAUD. I want't Vodacom to resolve this immediately becuase every moment this guy has her number we could be loosing personal information.</p>
112 replies
118 months ago
I will not pay you a cent.
<p>R & T Attorneys keep sms requesting payment for a Standard Bank account I have no knowledge about. I have already contact you guys to tell you that I only have 1 Standard Bank account DMC attorneys for which I am paying. I also have a Capitec account with MBDCS. All other debit has been prescribed - I haven't paid any other accounts for over 3 years. Please stop threating me and sending me sms to pay becuase I won't.</p>
0 replies
119 months ago
Your Service is Terrible, Why Would I Want To Upgrade?
<p>I am receiving calls from your sales reps try to upgrade/sell telkom products on a daily basis. The numbers are 012 ********** and ********** 985. I'm not interest at all. I'm actually considering canceling my exsiting service with Telkom. Can you please stop calling me.</p>
53 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)