BA
Brent A
Active since Jul 2016
5
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5 reviews43 months ago
My e-mail to Matrix Warehouse Alberton says it all!!!
To Whom It May Concern; I trust this mail finds you well. I brought my laptop to your Alberton head office branch, for an upgrade, on 9 September 2022. My decision to take my laptop to Matrix is because you are a reputable company and do repairs and upgrades. The main reason was to increase the performance on my Dell gaming laptop for my son who enjoys his gaming. My son visits me every alternate weekend and I wanted to surprise him with the upgrade and improved performance of my laptop. I wanted the upgrade completed before 16 September 2022 when my son would visit me again. I spoke to Victor, at the technical department, and he said that he would increase the RAM and update my software. My laptop was in perfect working order when I gave it to him, hence only an upgrade was required and not a repair. I collected my laptop on 10 September 2022 and had to pay an amount of R3,678.00 (proof of payment and documents attached). Whilst there, I purchased a power bank for my son as another surprise. The cost was R269.00 (proof of payment attached). When I arrived home, I switched on my laptop and it kept on “freezing”. I would have to switch my laptop off every time it did this and restart. After a while, my laptop would freeze again. I returned to Matrix Alberton on 12 September 2022 and gave my laptop to Shelton because Victor was not there. Shelton told me that my laptop was getting very hot and that Kaspersky, loaded on my laptop by Victor, was taking up most of my performance whilst it was on. I decided to purchase my own Kaspersky (proof of payment attached) for Victor to load on my laptop. I asked Shelton if the overheating was due to my battery as it was still the same one when I purchased my laptop, he said it could be. I phoned Matrix on 19 September 2022 and spoke to Mandla to order a new battery for me, he did. The cost of the battery and relevant documents are attached herewith. I returned to Matrix Alberton once again on 20 September 2022 and gave my laptop to Victor. He said that there was an issue with my Microsoft office and suggested that another solid state drive, I already have one in my laptop, be installed in my laptop in place of my hard drive. I asked him what the cost of the solid state would be, he said about R2,000.00. Whilst there, I asked him whether I should purchase a new Microsoft Office, he said I should. I did, based on his advice and my trust in him, and gave it to him (proof of payment attached herewith) as I was desperate to have my laptop fixed. I collected my laptop from Matrix Alberton on 22 September 2022. I was surprised when Victor took some documents to the tellers. I was told that the cost was R2,000.00. I did not know why I had to pay the amount, I was told that another solid state had been inserted into my laptop. I never gave Victor the permission to install the solid state but merely asked him what the cost would be, explained above. The proof of payment and relevant documents are attached herewith. When I checked my laptop that evening, I noticed the following: • My laptop was still freezing. • All my software for my printer, scanner, cell phone and GPS were not there. • Some of my data and personal files were not there. • When I logged into my son’s profile, none of his gaming launchers were there. • My Microsoft Word and other applications were not responding properly. I am not IT technically minded at all, but managed to install some of the software for my printer etc. I was extremely concerned and upset that my laptop was still not operating properly as I cannot go without it. How many more times would I have to take my laptop back to Matrix Alberton!!! I was getting absolutely irritated and despondent travelling back and forth. On 23 September 2022 I returned to Matrix Alberton after taking my mother for a doctor’s appointment, she is 88 years old. I asked Reagan to assist me. He truly is a wonderful, very helpful and pleasant person. Reagan inserted my new battery and assisted me with my son’s gaming setup. Whilst Reagan was working on my laptop it froze a number of times and he had to reset it or pushed Ctrl, Alt, Delete. Victor was standing watching him and said that some programs had not yet been installed. This made Reagan’s job more difficult. Why did Victor not install these programs in the first place!!! We spent two and a half hours there and my mother had to sit waiting for Reagan to finish. The condition of my laptop now: • It still freezes. • It still gets hot. • My son’s games are not responding properly. His games are on an external hard drive and cost us a fortune to purchase them. When a game is opened it takes a long time to load and then freezes. • When logging into my son’s account it kicks you out frequently and only allows access after a few attempts. • My Windows and other applications do not respond properly. I am medically boarded and live with my mother, a pensioner, and we each earn a small monthly income. My mother has had to assist me financially to pay for all the amounts paid to Matrix. All we wanted to do is surprise and spoil my son in the first place. I have spent a total of R9,194.00 at Matrix Alberton of which R8,925.00 was for the upgrade and repair of my laptop. My laptop is still an absolute mess after all my efforts and visits to Matrix Alberton! My son will be visiting me for the October school holidays and I will be fetching him on 30 September 2022. I want my Laptop to be fixed and FULLY REPAIRED before I fetch him. I will not return to Matrix Alberton as I am honestly sick and tired of dealing with Victor, I do not want to see him again! If this is not done, I WILL contact the senior management of Matrix. Kindly acknowledge receipt of my e-mail and advise on the way forward. Your support and assistance regarding the above will be appreciated.
133 replies
96 months ago
Unacceptable and EXTREMELY poor service by Vodashop Meyersdal
I applied for a cell phone contract at Vodashop Meyersdal on 19 June 2017. The sales person who assisted me was Tasneem Wicks. When I received my invoice and statement from Vodacom, via e-mail, I noticed that my title was captured as Ms. and not Mr. I am also going through a divorce and my ex-wife to be's name appeared on my statement. I was shocked as her name was not mentioned nowhere in the agreement / application I initially signed at Vodashop Meyersdal and definitely did not want her to have access to my personal matters! I have visited their shop on numerous occasions to have the matter resolved and sent a number of e-mails: * 19 June 2017: E-mail sent to Tasneem Wicks ********** * 20 June 2017: Another e-mail sent to Tasneem Wicks * 17 April 2018: Another e-mail sent to Tasneem Wicks * 11 May 2018: E-mail sent to Manager, Deon Duplessis ********** and Tasneem Wicks. * 24 May 2015: I visited the store personally again and handed all the supporting documents to a lady by the name of TJ. I asked to see the manager, but she said that he was busy. She promised to give him the documents immediately and that he would resolve the matter the same day and that she would get back to me. Over and above, Vodacom deducted a larger premium from my bank account for my subscription at the beginning of May (over One Hundred Rand more). Vodashop Meyersdal Store Telephone Number: (011) **********
53 replies
97 months ago
Pathetic and unprofessional service!!!
Dinner Time has been delivering home cooked meals to my Mother who is a pensioner. They never answered a cell phone (the only telephone number on their site - ********** ) when phoning them. You could only send a WhatsApp or e-mail them ********** - very impersonal. My Mother never received her meals on 26 and 30 April 2018, Which were paid for in advance (we pay a week in advance for the following weeks meals). I phoned the cell number, mentioned above on Thursday 26 April 2018, and to my surprise a man by the name of Ronnie answered. He said that he would follow up on the matter regarding the delivering in our area and revert back to me - he never did. The meal did still not arrive. On Wednesday 2 April 2018 our meal did still not arrive. I phoned the cell phone number and Ronnie miraculously answered again! He told me that they do no longer deliver in our area. I had paid the full amount for the week of the 2nd May 2018. Ronnie said that I was to send my bank account details to him for reimbur*****t. Dinner Time made no attempt to contact me regarding the above. If I had not followed up, my Mother would not have received her meals and I would not have been reimbursed.
0 replies
98 months ago
Multichoice Pathetic Service!
Regarding the Multichoice Migration. My Mother is a pensioner and enjoys and regularly watches M-Net. We contacted Multichoice on 1 March 2018 as Multichoice is migrating to High Definition from 1 April 2018 and your M-Net will be "switched off" by 1 April 2018 if your M-Net was not upgraded by Multichoice and their contractors. We spoke to Sheelbooi at Multichoice on 1 March and he gave us a reference number. On 2 March 2018 Maxine, from Multichoice, phoned and said that we could expect installation within the next two to three days. No one contacted us for installation. On 8 March I phoned Sheelbooi again and he said that they were very busy and that we would be contacted soon. On 26 March I spoke to David at Multichoice and he gave us a new reference number. On 2 April 2018 I phoned Multichoice and spoke to Othilia. She said that she would follow up and agreed that Multichoice's service regarding our complaint was unacceptable. She sent me her e-mail address. I have since sent three e-mails to her and have still had no success. Multichoice deducted their premium from my Mother's account at the beginning of April and she still has no M-Net channel!!!
159 replies
117 months ago
Poor service from a Service Advisor
<p>I recently took my Audi motor vehicle to Audi Centre Centurion for repairs on the morning of 24 August 2016. I arrived early and was one of the first customers there. It is the 25th of August and I still do not have my motor vehicle. I had to communicate via e-mail and telephone to confirm the progress of the repairs (I was not contacted by the Service Advisor). Replies and explanations were always given late in the afternoon. I informed the Service Advisor that I needed my car urgently and required regular feedback. My motor vehicle has now been at Audi Centre Centurion for two nights. I hope that my repairs will be finalised by tomorrow and that I receive progress reports. I previously took my Audi motor vehicles to Audi Centre Menlyn and their service was outstanding.</p>
0 replies
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