Active since Jul 2016
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5 reviews28 months ago
MSC disaster prior to boarding. HEARTBROKEN
It turned out to be an absolute expensive nightmare prior to even boarding. Were the mood of being happy is simply stress.We asked for help to check in my 84 year old dad manually as he does not live with us is not that tec savy on the 20 November 2023.Was told it was done clearly not as we leave tomorrow and the check was only available on app yesterday. We have requested excursions from several agents to be told it is not available as yet we should wait later. I am organized and hate last minute. Yesterday Tiyane advised she will escalate the matter and have help by 11h45 today. No call from msc,so I called was on hold for 15 minutes then cut off. Thereafter could not get through as they closed for lunch. Spoke to Palesa who escalated to Leonika only to be told they cannot help with excursions. How is this the customers problem if this was never available to us online or on the app due to them sticking to their promise and checking us in. And could not be done manually.We asked for fastrack as we travelling with an 84 year old to deaf years and zero understanding, rather cold. We paid over R40000 for an experience ,which msc deprived us of due their technical and staff short falls. I was told I should book on-board and if it is cancelled our monies will be returned. How sad our dad that's 84 we would be lucky if has time to do this again let alone save for the same holiday experience again. A very costly disaster we saved for an experience not for feelings of anxiety and no adventure. This is an expensive trip. Our alcohol and fun packs was paid for yet we could not book excursions as they were simply not available on msc platforms online app and telephonically. A NIGHT MARE ALREADY BEGUN PRIOR TO US EVEN BOARDING. ALL I GET IS SORRY. This is alot of money for a sorry. Heartbreaking
0 replies
67 months ago
PATHETIC FAULTY EQUIPMENT FROM LG
I purchased an LG Microwave from Dion ,since day one we have been encountering several problems with this microwave in and out of warranty. This microwave is now at executronix. My husband and I took it in on the 3 Sept 2020. When we arrived the lady at reception told my husband "that she must sit in the car". The "she" being referred to was me. Now I understand that we are in COVID a pandemic. Is this any way to address a client without even greeting. My husband then left and told her that my wife will address the matter. I was so upset I was taken to a manager in the back office after a long wait. They then decided that this machine has truly been for repairs for the same thing several times within and out of warranty. In fact I had brought this machine prior not even 3 months before. They then decided that they would deliver the machine to us. A few days later Josephine calls me to inform me that LG will not replace this machine. There will be a replacement cost involved. So I asked how much. Josephine was unable to advise I was rushing into a meeting and told her I am going into a meeting please let me know of the costs involved. We heard nothing since. On Friday my husband called to follow up and they told him he must come fetch the machine they don't deliver. Today Josephine calls me and tells me she could not call me as I put the phone down on her. After me explaining I am going into a meeting she repeatedly call me during this meeting. Furthermore she tells me today I must stop shouting. My question is can LG Listen to our frustration and the manner in which we are being treated. NEVER DID I EXPECT SUCH SLOPPY SERVICE FROM LG. I HAVE BEEN PURCHASING THIS BRAND FOR YEARS WITH GOOD REVIEWS. DISGUSTED
53 replies
70 months ago
NEDBANK INCOMPETENT STAFF HOMEOWNERS INSURANCE REPEATED PATHETIC SERVICE ALL ROUND
So here we go again on another property of mine same pathetic response from Nedank Insurance. Water coming out of my wall in the kitchen destroying the cupboards. spoke to Daisy. She tells me there would be 2 excess one for the leak and one for the result of damage. I have never had to pay 2 excess resulting from one problem. I specifically said that we cannot see any pipes yet she logs it for pipe leaking. Was told that they will send someone so plumber calls he says that this is for a contractor, contractor calls says its for a leak detection and so the blame is shifted. No one arrives. So I call helpdesk to escalate speak to Mahodi who transfer's me to Karabo. I tell her that I been shanted around and that no one has come out to see to the problem and I am furious. Her response so someone came out and the problem was resolved. Didn't listen to a word I said. So I repeat myself and tell her that she was not listening. by this time I am really angry. her response "wonderful" can you believe the incompetence. I have several times told them I will not deal with FOGI as they have shoddy sub contractors that came in cars no equipment no logos of plumbing or uniform not forgetting how they took pictures of my building premises and not the plumbing problem. Then I call again as no one helped speak to Priscilla by now my battery is almost dead as I have wasted all my time trying to resolve this problem. I tell her to get a Manager or supervisor to call me urgently regarding my concerns. Simply was not done. This morning I was transferred to a Bianca who is in complaints logging. She said that she will mark this as urgent. Its now :11:53 am still no one out. Get through to Sipho who says that this department is closed after me getting a complaints reference number early morning I was told they don't work on weekends. Shocked tried explaining he could not see logic. He put me back to reception who then transferred my to the complaints department lady Gugu. Hold for Bianca , Tell her that no one has contacted us the kitchen is in a mess and the damage is escalating. She said I should call the very same department whom I called over and over again who did not assist and therefore the logging of the complaint to her in the first place. When I asked her if that made sense she said yes. I then said, in the mean time there is water damage this is urgent. She said someone will help on Monday. Eventually I hang up I AM SIMPLY FURIOUS NEDBANK YOU HAVE A BUNCH OF INCOMPETENT PEOPLE THAT WE SO DEARLY PAY YOU TO TAKE CARE OF US IN A CRISIS SITUATION. Prior to hanging up I reminded her that we have an insurance policy of which they are in breach of. I am taking this to the ombudsman. She responded I must do what I need to do. PATHETIC SERVICE AGAIN FROM NEDBANK PAID IN FULL FOR THE YEAR. INSURANCE PREMIUMS FOR THE PAST 24 YEARS. THIS IS HOW WE GET TREATED!!!!
0 replies
95 months ago
PATHETIC SERVICE
I PURCHASED MICROSOFT FOR MY SMALL BUSINESS ELECTRONICALLY. SINCE 2016 WE HAVE BEEN HAVING PROBLEMS WITH NO JOY. I HAVE BEEN ON THE PHONE SINCE 8AM TODAY SPOKEN TO SALESH, MEGNA, CACY,MELANY,PRAVINE,SATHESH,PRESHANTH,ALEXANDRE AND ADRIAN. THIS IS APART FROM THE 6 TIMES THAT I WAITED IN THE QUEUE ONLY FOR THE CALL TO BE HANG UP. I DARE YOU TO LISTEN TO THE VOICE RECORDINGS OF THESE CALLS. THIS MORNING OFFICE JUST DISAPPEARED OFF MY LAPTOP. I HAVE BEEN ASKED IF I RECEIVED EMAILS REMOTELY ,,,YES I DID CANNOT GIVE THEM TO YOU AS YOUR SOFTWARE IS NOT WORKING, WAS THERE AN ELECTRONICALLY CONFIRMATION OF PURCHASE YES THERE WAS ...CANNOT PROVIDE THIS AS YOUR SOFTWARE IS NOT WORKING. IS THIS YOUR FIRST INSTALLATION...WHICH PART OF SINCE 2016 HAVENT YOU LISTENED TO... GIVE ME YOUR PRODUCT KEY ... YOUR SOFTWARE IS NOT WORKING. STOP APPOLOGISING AND CONSTANTLY HAVING ME TRANSFERRED BETWEEN HOME AND BUSINESS...CAN A MANAGER RESOLVE THIS NO THEY NOT AVAILABLE THEY IN A MEETING...BUT CAN I HELP.. THIS IS WHAT I GOT ALL DAY IT IS NOW 11h38 AM AND I AM STILL WAITING FOR SOMEONE TO HELP SINCE 8AM THIS MORNING. PATHETIC SERVICE
0 replies
119 months ago
Father's Day Celebrations Ruined by Calisto's preference to serving Whites prior to Indians!
<p>My family and I went to celebrate Father’s day at Calisto’s. We ordered our starters that consisted of Chicken Livers, Squid Heads and one other item, garlic bread. Needless to say there were 3 other White groups that arrived after us that were served prior to us. 45 minutes later we asked for our starters and the waiter response was that some meals take longer than others and that is the reason for our long wait. I looked at him and asked: "bread that you have served all the other tables that arrived after us takes longer to prepare". He did not respond. We asked to speak to the manager who chose to address my daughter and totally ignored the adults at the table. Did not even apologise for anything. Few minutes later only the squid heads arrived out of the 3 options that were supposed to be served. We had that dry ... 15 minutes later our order arrived with fries instead of vegetables. Note still not complete starters... Still no accountability. There was a white Lady in a black suite and the White Manager that was so badly behaved that stood at the front laughing as we paid for our drinks and dried squid, garlic bread and left. The service was awful. I immediately called the head office and spoke to Chris ********** who assured me that he will resolve the matter; I should please not post this on Hello peter. He even seemed disgusted at what I had to say. To date I have had no calls. I truly understand that things can go wrong having waited over an 1 hour shows that my family and I was patient enough, especially on a busy day as Father’s day, Calisto's there is no room for racist behaviour in SA. I refuse to be served 3X later because of the colour of my skin. Your waiter’s excuses of foods generally take longer to prepare. What was your reason for serving everyone that arrived after bread and totally ignoring us? Oh yes when we did complain we were handed 1 roll each oppose to everyone else that was served a basket of roll on their tables.</p> <p>Truly Sadden by Calisto's New Market and Head Office for not regarding this as a matter of priority. Chris : rule number one in Customer Service DONT MAKE PROMISES YOU CANT KEEP!</p> <p> </p> <p> </p>
53 replies
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1 Star
5 (100%)