Active since Jul 2016
6
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6 reviews9 months ago
Excellent Service from Naked Insurance
I have been with Naked now for over two years and their service has always been very fast, and extremely easy to deal with. Their premiums are amongst thge cheapest in the industry and they processed my claim immediately. I would happily recommend them to anyone who is dissatisfied with the enormous premium hikes of their current insurer.
53 replies
44 months ago
The Multichoice Thieves
In May I cancelled my DStv subscription but Multichoice still processed the debit order at the end of May. So, in June I instructed my bank to place a stop order on the drebit order, twice but Multichoice changed the description of the debit order and it again went through. Early in July I phoned the Multichoice customer centre in Cape Town and the woman reversed the debit order and told me that she had stopped all future debit orders. At the end of July no debit order was deducted so I though that everything was okay only to discover that at the end of August they put through a debit order for both July and August. So I have now paid for two months when my service was cut off at the end of June. Surely what Multichoice is doing is both immoral and illegal since the recorded conversation between their call centre assistant and myself will clearly indicate that I asked her to make sure that the debit order would not be submitted again? Is there an ombudsman who handles cases such as this? Also, another question, how can a bank such as FNB allow a debit order to be processed when the description and/or amout is changed each month? My old DStv customer number was 43233840.
342 replies
69 months ago
Sub-Sub-Standard Department of Home Affairs Services
In 2015 my late wife passed away, Three years later I applied through the Home Affairs Vereeniging branch to remarry to a foreign national from Botswana but was refused as I was still listed as being married to my first wife. After several trips to the Vereeniging branch (each time with additional supporting documentation) I finally received, after almost 6 months, a "Letter of no Impediment" stating that I was widowed. My wife to be was so upset by the arrogance and obvious xenophobia exhibited by some of the staff at the Vereeniging Home Affairs branch that she refused to be married by them and insted we had our wedding in Botswana on 20-12-2018. Early in 2019 she applied for a spousal visa so that she could be with me in South Africa but her application was refused as the SA Department of Home Affairs still had me listed as being widowed and would not recognise the marriage until we had provided all of the documentation. I then submitted the necessary documentation which included certified copies of our marriage certificate, my ID and my wife's passport. As I was working in Evander at the time this was done at the Secunda branch of the Department of Home Affairs. I did not receive a reply for several weeks so I wrote to the Home Affairs head Office in Pretoria and on 06-11-2019 I received an email from Sewela Motsepe apologising for the lat reply but stating that they had only received the documents on 25-10-2019. She gave me a reference number (1911-232879) and told me to follow up in two weeks time. I sent follow up emails on 29-11-2019, 08-01-2019 and 22-02-2020 and on 28-02-2020 I received an email from a Mr. S. Padiachy again apologising for the delay and requesting me to resubmit my documentation and he also gave me a reference number of 2002-286599. This I did on 12-03-2020 but so far my follow up emails on 26-05-2020, 24-07-2020 and 11-08-2020 have not elicited any response. Phone calls to their contact numbers 080 060 1190 and 012 338 8000 are put on hold for more than 45 minutes at at time without answer and I have to give up because of other business. The self help option where you enter your ID number does not work and you are redirected to "the next available operator" and again put on hold. My wife and I have now been separated for 21 weeks due to Covid-19 and are desperately trying to get together again but until my marriage status has been changed she is not allowed to apply for a Relatives Visa and which would allow her to travel from Botswana to South Africa to be reunited with me. Can someone please explain a) why this is taking so long, b) why does nobody answer the phones and c) why is the self help function not working? Also, to whom can I complain to in the Department of Home Affairs who has the authority to take action and have this matter resolved? Regards, Gordon Armstrong 083 501 3570
0 replies
102 months ago
Long Memory
I am trying to find out why I am being billed in 2017 for a router that was supplied to Vesa Pty in 2011 when the company went bankrupt in 2012 but I am not getting any response from Fastnet apart from threatening letters. Vesa Pty was liquidated in 2012 and everything was wound up by the liquidators so why am I now suddenly being hounded for the price of a router? According to the statement the account number is PRO-VES001P
56 replies
108 months ago
Incessant Spamming
<p>I am constantly being bombarded by sms's from Clientele Insurance (Life, Legal and Funeral) and even though I have replied Stop on two occassions I am still getting these very annoying text messages. I have written an e-mail to them asking them to remove my cellphone number from their data base. They replied that I would not receive any more sms's but I still get them on an almost daily basis. How do I make sure that they do not send me anymore sms's?</p>
112 replies
119 months ago
Pathetic Service
<p>My wife passed away more than 7 months ago and I am still fighting with their claims office to get them to pay me out on her retirement annuity. Every request via e-mail is met with an automated reply that my request will be answered shortly and it usually isn't.</p> <p>I have noticed on Hellopeter that there are a lot of people in the same position as myself, having to wait an inordinate amount of time before they get paid out. This appears to be the SOP for Momentum, delay the payout for as long as possible so that they can gain the maximum amount of interest from the money that they are holding on to.</p> <p>Is there any way in which they can be forced to pay out the money that rightfully belongs to me?</p>
106 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)