MR
Mark R
Active since Jul 2016
34
Reviews
0
Industries
Reviews
34 reviews3 months ago
Poor Customer service
I went to PNA Valley View on 28 Dec to buy my kids stationery and school books. While i was shopping for the stationery my book list was handed to one of the staff members who got that ready according to the ISBN number. 2 books were sourced from different brances, Fault in our Stars and Gr 9 Accobility ISBN 9780958513746. On 9 Jan i went back to Valley View to collect these 2 books. I received the YELLOW Accobility book and the Fault in our stars book and paid for it. Yesterday, 21 Jan was the 1st day my child had to use his Accobility book. He came home and informed it is the incorrect book, it must be GREEN. i received the YELLOW book. My husband went to the store and explained to the staff that we received the incorrect book. They insisted that we received the GREEN book, which i did not. We requested camera footage of the day of my transaction but were told they can only go back 10days and we exceeded those days. The staff were extremely rude to my husband. Today 22 Jan i phoned the store manager Franciska and explained the story to her. She phoned back and said sorry they cant refund me as its more than 10 days and cant get the camera footage. I have removed the label on the back of the book which had the price and description on. According to the staff because this is removed i basically have nothing to fall back on. So either the store they sourced the book from labelled it wrong or your system is wrong, we were informed that the slip shows its the GREEN book. This is not my fault that i was given the incorrect book or that your system is incorrect. Camera footage will show that i received the YELLOW book. My husband was made out to be a ****. I did not check the books when i got home as i trusted PNA staff would do their jobs correctly. Staff also told my husband the YELLOW book was last sold in 2022. So why do you have this in 2026???? Surely camera footage should be available to proof this. I look forward to hearing from you, with a solution to my problem. Franciska did source the book for me BUT now i have to pay again with no refund for a mistake PNA Valley View made and us made out as ****s. Your urgent response would be appreciated.
0 replies
5 months ago
Routine maintenance - Make sure you maintain your pet as they will not cover
I have submitted my very first claim which was denied. I have a puppy who is showing some alarming signs of aggression to humans and other animals and I was recommended by the vet to have the dog sterilized in order to prevent this from escalating. As he is a thoroughbred I am very sad but I need to consider the safety of my family and we have grown very fond of him. I submitted a claim to OUTsurance with motivation from the vet and was flat out denied as this is routine care? Joining OUTsurance was the worst decision of my life. Easy to collect money but not so easy to pay-out. Please beware when joining OUTsurance because you will just get frustration out.
106 replies
25 months ago
Unhappy Customer
Reported a damaged monitor to the insurance and claimed for accidental damage as the monitor was lying scew and I assume it was the cat. They rejected the claim. I requested a second opinion as I do not feel it the assesor correctly assessed the damage based on photos taken. The called back and spoke to the same assesor again and they would not budge. Claiming it is wear and tear. I really do not understand how a damage report can be done with photos and be accurate. Please momentum do your job. Give your customers the best service or you will not have any left.
0 replies
26 months ago
Not paying claims
My monitor was damaged when the cat jumped into it. Assesors sent out and got report to say that it is wear and tear due to the back-lit led going. I am sure a back-lit led can get broken with an impact. How can a damage report be done on photos? Let's get it straight momentum insure will continuously find ways not to pay. What is the use of insurance? I will make sure every possible avenue I have will warn people about momentum insure. I have been a client with them for almost 20 years. I am sorry momentum this is just not good enough.
993 replies
28 months ago
Absolutely pathetic
Absolutely a bunch of *******. They have activated Disney Plus for an additional R131 a month without any consent from myself. I have my own Disney plus subscription. No wonder they are loosing subscribers. Now they are trying to ***** from there existing subscribers. Useless. Called them and they said they sent an sms. I asked them for proof and they where not able to supply.
129 replies
29 months ago
Cinema not equiped properly for load shedding.
Was at Ster Kinekor in cradlestone last night. Was into my movie when all of a sudden load shedding kicked in. We where in the dark for about five minutes. Continued to wait for the movie to come on and where told they are sorting it. Happened for close to 30 minutes. When I went out I was told it is load shedding and they are sorting it out. Very unfriendly with a no care attitude. This is the last time I ever visit this facility. Funny is the opening credits when it says the the movie is not effected by load shedding. Poor poor service Ster Kinekor.
0 replies
30 months ago
Useless
I have been trying to cancel my policy for the past 2 weeks, I have submitted the documentation more than once now they are just excalating the whole time. They are useless.
393 replies
31 months ago
********** by insurance quotes
I am so disappointed with Momentum insurance. I have been under there portfolio for almost 20 years and have been provided a quote for a new vehicle which is absolutely ridiculous. Currently they have said my new Toyota Corolla Cross XR HEV would cost me R2200 a month on insurance. I had a 2022 Hilux 2.4 GDR which I was paying R999.99 a month for a higher risk vehicle. How can they try and ******* customers like this? I have gone to Naked insurance and my premium is R1300. This is absolutely disgusting taking advantage of loyal customers like this. I have not had a vehicle claim in over 7 years. I will make sure to tell absolutely everyone I know. I have already moved my other vehicle to Naked insurance as the quote I recieved was almost R500 more than Naked. Since Alexander Forbes insurance has been bought by Momentum there customer service and sence of loyalty has been erroded. Also my only claim in years for a damaged television was rejected, I shudder to think the day I would have a claim on what my experience would be. Momentum you should be ashamed.
393 replies
33 months ago
Not replacing TV due to wear and tear
I have been a loyal customer with Alexander Forbes now momentum for the past 17 years. I had an incident where a bird flew into my TV it did not break but since then there has been a halo on the television and I am unable to watch it. They sent an accecor out and they claimed it it wear and tear. I would understand if I have multiple claims over the years however I have not. I am totally disappointed in the service I have received.
60 replies
43 months ago
Crooks
How dare you setup a package for Disney plus without my consent. It is also impossible to get hold of you on the call center. I have been trying for two days now to see if I can disconnect the R100 access fee. Also looking at moving to the streaming option
266 replies
Review Distribution
5 Star
2 (5.882352941176471%)
4 Star
2 (5.882352941176471%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
30 (88.23529411764706%)