Active since Jul 2016
8
Reviews
0
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Reviews
8 reviews3 months ago
Excellent Service from Discovery Insure and Rudy Mathebula!
A week ago I my car was damaged quite badly and Rudy Mathebula was allocated to my claim. Every step of the way she kept me updated and in the loop with next steps. The process was a breeze and Rudy kept pushing to get everything sorted for us. Just a week later everything is approved and the claim has been authorised. I am incredibly happy with the service provided by Discovery, Rudy and my broker, Clinton.
56 replies
20 months ago
OnePlan - Kind, Compassionate Care
Elaine Roets was extremely kind and personable when helping us with an in-hospital claim for our pug. She made the whole process fuss-free and fast. We honestly love OnePlan for this, and appreciate the personal touch so much.
53 replies
28 months ago
Burnt Studios - Non-Existent Post-Sale Customer Service
Zero post-sale customer service. Phone line not working. No reply on email since mid-Dec. Instagram community manager is offering no help regarding an exchange. I cannot get hold of a single person who can help me swap sizes. Really disappointing as I love the brand but this *****s the whole experience for me. We pay a premium for the gear but the post-sale service does not exist.
0 replies
29 months ago
OnePlan has never given us issues about paying our claims and their claims process is seamless, fast and easy to follow
OnePlan has never given us issues about paying our claims and their claims process is seamless, fast and easy to follow. Paid in full within 4 days of the claim! Very very happy customer.
73 replies
75 months ago
Astrodon Property Refuse to Pay Deposit
I am not normally one to turn to social media when a company lets me down but Astrodon PTY LTD are refusing to engage with us about our rent deposit which hasn't been paid to use since 7 Dec, when we moved out. Gregory was a tenant on the property for 4 years and the place was left in immaculate condition, which meant we passed the exit inspection (we have this in writing). To-date, now 2 months after we moved out, we have been given the run around by someone named Courtney Durand - who ignores us, doesn't take our calls, lies to us and refuses to pay us the R8000 plus interest that belongs to us!! We have been told that "the owner has the money" and they can't get it from him. How is that our problem? We were then told (2 weeks ago) that they'd pay and claim it from the owner. Since then, NOTHING! She now refuses to answer emails and is always "in a meeting" when we call! Astrodon PTY LTD you need to come to the party and give us our money bac****!!
0 replies
106 months ago
Horrific Customer Service by Vumatel
<p>I ordered a Vumatel line last week Friday and to this day I have been messed around constantly. I booked my installation for Wed (19 July) at 11h30. I was then told at 09h00 that they have to cancell because the body corporate says they're not allowed in. I then called the head of our body corp and was told this is absolute rubbish. Long story short, 12 people, 5 promises for a call back, 3 emails and numerous complaints on social, no one can help me. I eventually spoke to one human who helped me rebook my installation. They then arrived an hour and a half early, so I had to rush home. The team then didn't know what to do. They called another 2 cars out but couldn't figure it out. Booking was moved to today (21 July) at 11h30. I couldn't take time off so arranged someone to be there but by 12h15 they hadn't arrived. 3 call centre staff told me that they "didn't know where the team was, sorry". Eventually they arrived, an hour late, and stood around for another 30 minutes waiting for their supervisor. Now, having to rush off to their next appointment (money making bull) they have left my house with the CPE unit on the wall but not connected to the fibre?! "We will have to come back sometime next week because the line is blocked and you need to organise an electrician to help us"...I am one more "we'll call you back" away from ripping their CPE off the wall and throwing it away. Not one person has helped me. I have never, ever come across such bad service in my life!!!!! </p>
135 replies
108 months ago
Shocking service and zero compassion at Bryanston Vet
<p>I'm appalled at the lack of service and care my sister and I received when dealing with Bryanston Veterinary Hospital today. My sister picked up a cat who'd been hit by a car at 6am (bleeding from nose and terrified) in Blairgowrie. She took her to the vet for help. Long story short, they couldn't do anything for her because no owner came forward. Fair enough, I suppose. I then called (at 2pm), and so did a friend of mine, to explain that we would be collecting her and taking her to another vet. They refused to let me take her, stating "they were obligated to give her to the SPCA". I rushed there as soon as I could - after consulting rescue agencies - and was told by an awful receptionist with rolling eyes that the cat had already been sent away, this was at 4.15pm after I'd unequivocally stated I'd be taking the cat off their hands. I had eyes rolled at me, people (including the vet) sighed at me when I cried in reception & had snotty remarks passed at me about how they're running a business, not a charity. Not once did anyone bother to show any bit of remorse. Now the cat is sitting at the SPCA on minimal pain meds, with a broken jaw, no owner in sight. Absolutely horrified at the treatment I received and if you as pet owners expect to be treated with respect and compassion, I'd suggest giving them a wide birth.</p>
0 replies
118 months ago
FNB withholding MY money
<p>I am fuming. On Monday, as my salary hit my account, FNB froze both my cheque and credit accounts. When I finally got hold of someone I was told that it was because I had failed to FICA my accounts - which is their job. I had NO prior communication from the bank about having outstanding documents before they blocked me. Since then I have had numerous month-end debit orders bounce (at my expense, as I was told by FNB via Twitter). I have explained NUMEROUS times that I was held up and my ID was stolen along with my handbag. I CANNOT SEND A COPY OF IT. To which I was told, send a copy of the temp ID - which home affairs don't issue anymore due to smart IDs being issued quicker than the others. I have now been told, more than once, "we cannot help you then". I have sent various people emails with a copy of my old ID, proof of residence and an email from home affairs saying that the smart ID will arrive shortly. Not one person has bothered to get back to me. Their call centre line (for PREMIER customers nonetheless) goes unanswered for 20 minutes and then calls are dropped. I am not on my third day with debit orders bouncing, my cell phone contract being cut due to the bounced debit order, no access to any of MY money and ZERO communication about status of my request. I am absolutely livid to be treated this way when I have just been upgraded to premier. When my money is finally released, I will take my business elsewhere. </p>
53 replies
Review Distribution
5 Star
3 (37.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (62.5%)