OM
Odi M
Active since Aug 2016
6
Reviews
0
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Reviews
6 reviews61 months ago
MTN Fraud the worst fraud department service!!!
MTN security on their mobile app is clearly the worst as scammers have been very convincing in impersonating as MTN fraud custodians. I was called by a scammer who claimed to be from MTN stating that my sim had been sim-swapped by a random individual. Long story short, the scammer got into my profile via OTP. i have reported this matter to MTN Fraud email on Monday 19th April with an affidavit. I have not heard a single peep from MTN after daily follow ups. So much for a mobile network fighting against fraud. Im not paying for anything until this matter is resolved! Is MTN allowing illicit scams to boost sales?
0 replies
82 months ago
FNB Private Clients adds no value!!!
My wife and I are FNB private bank clients and have however never seen any value when it comes to the private bankers. We recently sent a request to Private Client's banker for a vehicle finance application on a car which we wished to purchase. The OTP was received from the dealership which we forwarded to the banker (Kevin) along with additional documentation (payslip, proof of residence, etc). Ideally, as formally a private banking client of another bank, these applications will be fast tracked by your banker and will also obtain preferential rates for their client's as its part of the private banking package. We were told to make an application online and revert back with a reference number. So i ask myself, HOW is this private banking? We commenced with the application and reverted with the reference number as requested. The banker took 2 days to respond that the application has been sent to a Wesbank Liason (Thembi) who will take forward the application and then forwards the contact details of the Wesbank liason so we can get in touch with them for the process. Again, HOW are you a private banker if we have to do all this ourselves? Furthermore the Wesbank Liason claims she has not been able to contact the dealership after we have provided them with the contact details of the dealership and checked with them if they have received any calls from the bank. This seems like its an excuse to buy time and delay the process because people do not want to do their part. Again... Where is the value add for private banking if im dealing directly with product houses? where is the value?? what are we paying for these high private client fees if there is no private service?? This is honestly disappointing and by far my worst experience in private banking!!
56 replies
104 months ago
So Disappointing!
I am disappointed to have been proven wrong by the service provided by Afrihost. I had vouched for this brand even made recommendations to my peers but i must say it is with much regret that I had stood for Afrihost. Not at any point during the purchase of my fiber have I been satisfied with the service or the product. More importantly the service. Apart from the lengthy queues on calls (which could probably be a list of other disgruntled customers) it has just been a back and forth ping pong game with maintenance and account billing. Firstly, I signed up with Afrihost solely for the promo which been running since around July where Afrihost was providing free Installation AND router if we sign up through some link that was provided. (Which i did). The router was delivered within a week, I was then billed for the router on the invoice i received where i then reverted back to Afrihost accounts team that this is incorrect as i signed up through the promo. My account was then corrected. Fine... 3 weeks later Britelink (Fiberhoods) came to connect the fibre line. Between the installation and my line being activated, it took a 4 weeks. Whether the problem was by the ISP data link or a connection required by reflex or whomever had to do their bit to synchronise the connection, this is really not my problem. I had paid for a full month service already where no service was being provided. Secondly, i then received an invoice where im being charged for the installation and for a full month's subscription where i had no connection whatsover. I reverted back to the accounts and support team (with emails attached of where i signed up and what i was signing up for and the link i used to sign up) to correct the billing on my account, multiple times. No one responded to my email, then money was deducted from my account as per the incorrect invoice. I called the accounts and the constultant told me i had clicked on an incorrect link which only qualifies me for a free router. The nonesense i was hearing?? Had anyone responded to my email they would have seen exactly where i signed up. I have called, emailed, tweeted and frankly Afrihost just can't be bothered to keep to what they market to customers and provide a decent service. If nothing is done to correct this, i will cancel my subscription as this is a clear violation of CPA and false marketing.
0 replies
114 months ago
Dissapointed in Absa!!!
<p>As a loyal client of Absa for the past 16 years I really am disgruntled at the lack of quality service the bank has to offer. I have been approached countless times by competitor banks whom I've rejected because of my loyalty towards Absa. All my products are with absa: VAF, HomeLoan, Preservation fund, Unit Trust, Credit Card, Cheque acc, Savings acc... to receive such lack of service is quite insulting. </p> <p>1. Tuesday 22nd November I went to Benmore garden to see a consultant about opening a depositor plus acc. There was only one consultant working and one person being assisted so technically there was no queue. The consultant made me wait an hour to a point where I ended up leaving because I had more important things to do. What is the point of a branch operating with only one available consultant?? </p> <p>2. I've sent countless requests for private banking service both online and through the Sandton city branch. I have not had any feedback or a follow up on transferring my account to private banking. FNB, as my employers recommended bank, has been knocking on my door to move my transactional baking and will provide private banking service. </p> <p> </p> <p>If this is how loyal partners of the bank are treated I can only imagine how onboarded new clients must be feeling. </p> <p>If nothing comes of this announcement in 24hrs, Absa can consider my our banking relationship void. </p>
56 replies
118 months ago
2 months no Refund!!
<p>on the 11th of June an amount of R744 outstanding on my purcases as payment I had made of R2000.00 a few days prior to that had not reflected. The assistant made the transaction for R744 which resulted in their system error as they werent sure if the transaction went through. she then advised if it doesnt reflect in their bank account they will charge the R744 on my edgars account. i later advised them that the R744 did reflect off my bank account which means i have been charged twice. the assistant advised that i provide proof of statement from my bank account in order for them to process the refund. which i did via email. till today no refund has been paid back to me and i have not heard feedback from Edgars</p>
53 replies
118 months ago
Crooks and Thieves for an airline!!!
<p>Beware of booking with this sham for an airline! i had booked and paid for return flight from JHB to Windhoek in September 2015, 3 days before my flight was scheduled on the 27 November 2015 i recieved an email from ********** that my flight had been cancelled and that i should email the airline to arrange a refund. which I did with all my booking information. I recieved no response from FlyAfrica and their phone lines had coincidently stopped working. Tried contacting them for months till they eventually removed their contacts off their website.</p> <p> </p> <p><br />I'm shocked how regulators have not cracked the whip on this fraudulant airline and they are possibly stealing from other customers as we speak.</p> <p>They owe me R3114 for flight tickets I had bought for myself and my partner.</p>
0 replies
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