RK
Roald K
Active since Mar 2009
6
Reviews
0
Industries
Reviews
6 reviews44 months ago
MTN Customer Care service is as bad or worse that the SOEs
MTN has fallen far from where it was 20 odd years ago. I have tried unsuccessfully to cancel 2 data contracts that we no longer use. After hours of my time waiting in a phone queue, I eventually got through to an agent on three separate occasions, and nobody could assist as the data linked to my ID number is apparently loaded on the old Eppix system (As I have been an MTN customer for over two decades - nice loyalty reward!) On being transferred to someone who apparently could assist, the line is either not answered, ends in you being placed in another phone queue for hours on end... or just goes dead... or gets cut off by the agent... Trying to speak to an agent to change limits to enable international calling / SMS roaming on some of the numbers under my account is similarly problematic (The MyMTN App) has an un-moveable limit set to zero!!! The last approach attempted was an email to Customer Care... I got an immediate automated response to say my email had been received, but getting further with intelligent life the other end of an email appears to be more of a challenge
0 replies
64 months ago
Great service, and fast
Fantastic dealing with an online company that gets your order correct, and can ensure delivery really fast. Thanks guys
56 replies
87 months ago
Nedbank earns the title of Worst Bank in the World!
Nedbank is a serious contender for the title of the WORST BANK IN THE WORLD!!! I signed a Power of Attorney to help my Mother with her account three weeks ago as she is starting to get a bit frail, and due to her age has no clue about Internet and on-line banking. As I live far away from her branch, the sensible thing is to monitor, and make payments for her via Internet banking. The systems were "offline" at the time the application was filed, and it took TWO weeks for the POA to be accepted and sorted. We are now THREE weeks down the line and still I cant log in to see her transactions and / or make any payments on her behalf. The first banking profile set up had an error in it, and it didnt work (which took the IT guys at Nedbank almost a week to discover!), this has now been reset, and apparently now I need to drive through to the branch again and appear there with my Mother next week (yes, I do have a POA, but apparently those are the rules!) so that they can give me a new PIN for this Internet Banking profile. There is no guarantee that it will work this time either, and so this saga may well continue into the month plus range!!!! If this account was mine, I would have shut it down and moved to a competent bank that cares for its customers (especially the elderly). With my bank (Investec), I merely have to pick up the phone and discuss the issues, and they are addressed immediately. Nedbank, I have scored you a 1 out of 5 purely because the hellopeter.com system wont accept a 0 out of 5! Utterly pathetic attempt at Customer Service!
56 replies
102 months ago
Frequent & deliberate DSTV initiated SD PVR Resets
DSTV has taken to regularly cause resets to SD PVRs which disrupt viewing and recordings. I can see that this is not due to a random hardware EEPROM fault (which they will claim), as it happens at certain and specific hours of the day, and random faults would not do this! I believe that this is because they want us subscribers to upgrade to a new Explorer decoder, something I don't want to do due to the unnecessary expense! What this will do is cause me to eventually cancel my subscription, throw away the PVR, and move to Internet based Movie & IP TV services as soon as our Internet based connectivity is improved. Stupid & short sighted move Multichoice! You wont be able to compete in the future with this strategy!
210 replies
124 months ago
Poor service
I have building insurance with AON as a result of having a bond with Investec, who originally linked the bond with Pinion Insurance (later incorporated into AON). AON has delayed the payment of an \approved\" payment unduly for the repair to my house after it was damaged in a really bad hailstorm. (The roof was badly damaged as well as windows, external lights, security fencing, and vehicles). The \"appointed\" loss adjusters got me to arrange all the quotes as they were unable to do this themselves, so they added absolutely no value in the process, and now, over a month after the storm, we are still waiting for the payment. (By comparison, OUTsurance repaired one of the hail damaged vehicles three weeks ago! - well done). It appears that AON's strategy is to delay payment as long as possible to improve their cash flow - very clever AON. You just forgot that the people paying your premiums are your customers! There is no valid excuse which can explain this delay!<br> I have waited long enough now - it is now time to advise other people not to use this Insurer as they don't do what they are supposed to do & don't pay out within a reasonable period of time! My advice : find someone who does"
75 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
3 (50%)