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Natasha S
Active since Aug 2016
6
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Reviews
6 reviews51 months ago
PATHETIC CUSTOMER SERVICE IN THE STORE FROM MANAGER
We were reffered by our insurance company to use New World in Menlyn Mall, we waited 25 minutes for the claim assistant to get a sales person to assist us to no avail. When we enquired by the delay she explained that there were 4 sales people, 1 was on lunch (5pm and the store closes at 6pm), 1 was in the storeroom and the other 2 were assisting customers. She then called the manager (Mack Beema) he took another 5 minutes to attend to me. Mack explained that they are busy" very rudely. The manager then show us very poor service by arguing with us until sales person could assist. The sales person showed us our claim form and explained that the TV JVC Smart N775 series was not on display and was at the back he proceeded to show us the JVC N675 series and explained our claim was appoved for a JVC N775 series which is the newer series and looks similar to the one on display , we then agreed and proceeded to the counter to pay our excess and arrange delivery. The sales person asked us if they could deliver Monday 24th January 2022 and we had agreeded he then proceeded to the manager when Mack Beemar whi said no only Tuesday, we were already upset by then and just agreed. When we wanted to pay the excess then yet another issue occurred as the sales person said that they don't have stock and must order the stock which will take time. He offered that we take the older series which we did not agree to because it was not the equivalent to my TV which was a JVC Curve 776 series, also not what our insurance approved on the initial quote. He then took the matter again to the manager and then the manager said that he cannot give us the JVC Smart N775 series as that was a error from his store in the quote and that they have to give us the older series, we then argued back and forth that we don't want the older series and that's not what was approved. I then began to explain to the manager in lamens terms the difference between 7 series and the 6 series and he was very confused infact the sales person had more knowledge about the product than the manager, the more examples I gave the more he argued. He did not want to supply what was ordered and approved by our insurance. My family and I were so annoyed with the pathetic service received for the store and all the arguing that we eventually walked out. Clearly Mack Beema lacks on product knowledge and has no clue on customer service. I did make him aware that I was going to report that matter and he had go ahead.
0 replies
58 months ago
Excellent consultant service from Thuthuka
Absolutely pleasant customer service from consultant Thuthuka from Affinity health helped me resolve my issues immediately.
53 replies
59 months ago
Martin Mabuza 078 265 3542 is a scammer be careful
Car sales imperial auto auctions, This a scam this person who posted or the contact Martin Mabuza 078 265 3542 I'm at Motus group this person says he works for imperial auto auctions which is apart of Motus group and gave me this address for Motus group. I'm at Motus Auctions and enquired about this Martin agent who wanted my ID and drivers license and 50% deposit of the vehicle and the reception said no such person work there and that is a scam! They do sell bank repos but on only on auction! Guys please be careful of this scam
0 replies
66 months ago
The worst service from the Benoni clinic dental department. People go to the clinic for good health care and not to be treated like a dog. Cause we look different.
Very rude, I had come to clinic at 4:30am waited in ques was 3rd in line then they spilt everyone as per departments, I had a appointment with the doctor was seen at 8:45am. The doctor was very helpful but the nightmare starts at 9:30 am when the doctor sent me to the dental department to book a appointment. She gave me antibiotics because she suspected I had a infection in the mouth. The dentist assistant was so rude and treated me unfairly when I explained that I was there in the waiting area to book appointment she said I must go outside and wait in the que, I must follow the que to make a appointment as per doctor instructions. Also it doesn't matter what time I was here there are other patients. I had explained politely that I was here since 4:30am and was 3rd in the original que and all I need is a booking date the assist became aggressive and moved me out of the waiting area and said I must wait on the other side she must see her patients in the que 1st then will give me a booking. When I called my husband and asked him to assist with the complaint, she overheard me speaking about the clinic committee then she came back and said no the dentist will see me today after the patients
0 replies
115 months ago
telkom eastgate johannesburg branch
<p>i had walked into the branch with a clients paperwork asking the reception to please assist with confirming the validity of a proof of residence that i was given i had showed that i had the copy of the person ID and drivers licence and a copy of their latest telkom bill as proof of residence. i had asked to please confirm that the proof of residence is legit only not asking for any other information the reception had refered me to the manager LEBO which i had explained the same thing i only need to confirm that the copy of proof of residence is legit and not fake. the manager said that he cannot do that, the client himself must come in and confirm his proof of residence. which is bull****t. why would the client need to confirm his proof of residence as he is not buying a vehicle from himself obviously the seller needs to confirm that the documentation give is valid and not fake(fraud). i only required a simple yes or no. but that too was too hard for telkom to do.</p>
105 replies
118 months ago
Capitec Malvern Branch worst ever
<p>Capitec Malvern Barnch is the worst branch to visit!</p> <p>I walked in at 3:30 spoke with customer service front desk which made a issuse and of my proof of residence which was stamped at council. then made me sit in que, got to the consultant the the manager make a issue saying that they cant work with proof of residence which was printed over the counter and given to me after the due date. he then insisted the consultant call fica again, then after fica after another 15 min and emailewd copy to them they see no faults and has given consultant go ahead. shows that the Manager doesnt know anything and works harder at making it dificult for customer then him working on his job. after so mush of hassles i finished up 1 and half hour later</p>
53 replies
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5 Star
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1 Star
5 (83.33333333333333%)