DM
Daphney M
Active since Aug 2016
27
Reviews
0
Industries
Reviews
27 reviews1 month ago
Takealot bad customer service and bad intentions
I would give a no star if not possible, how does Takealot advertise things they don't have on stock. I ordered on 15 March 2026 only to be told today 17 March 2026 that they are sold out on one item that was the only reason i wanted to order. Is it their way of collecting money from client who pay simultaneously when ordering so as to keep their money within Takealot by Crediting the Takealot account. I want the order cancelled and my funds credited to me so that I can buy those item where they have stock for the things advertised. Had I known that they don't have stock I wouldn't have ordered. It cannot be right to hold clients at ransom. I want to buy that set of pots immediately and if they don't have stock i need the funds to buy where there is stock. Please cancel the whole order and refund accordingly if you don't have the main item that was the reason why i ordered.
0 replies
1 month ago
FNB is giving the worst customer service
It has been long that I have been complaining about the fact that FNB changed the way they used to reconcile and issue the statement on my credit card. the credit card statement cycle, reconciling and issuing of statement which used to be mostly around the last day of the month, or a day before and rarely a day after depending on the effect that last day falling on a Sunday or a public holiday is being maliciously delayed to between 2-4th of the month which on numerous occasions I have been saying that it creates a financial mess for me, especially the fact that at times when these delays happened, I had to keep on depositing just to clear any balance caused as a result of them delaying at times i run out of funds to do so and the statement would show a balance owing whereas had they not delayed there would not be a balance owing on the credit card. I noticed the delay trend mostly after i upgraded my account, i spoke to the banker allocated to my account and he promised to look into the matter. I realised over time that the matter was not being sorted out and the trend was continuing. As a last resort to get the matter to receive the attention, I wrote a review on this platform on 23 July 2023 at around 14: 43 pm about this issue hoping that FNB will take me seriously and address the matter as i detailed how it negatively affects my finances. The trend still continued. On 28 October 2025 at around 10:16 i wrote another review on this platform regarding the very same issue, the matter is not yet resolved. On the 2nd of this month (02 March 2026), seeing that when i checked on the credit card account, there was no statement issued and no indication that the credit card account was reconciled I took a screenshot of the statement history ending with the last statement issued on 02 February 2026 and sent a WhatsApp message at around 16:27 to the banker responsible for my account explaining how this unfair practise is negatively affecting me, making it difficult for me to manage my finances and pled that he ensure that the matter be sorted out or it would leave me no choice but to have the ombudsman look at this unfair practice. i didn't get reply on the same day. The banker rep**** to me the following day on the 3rd March 2026 around 12:36 pm, i went into my credit card account after seeing the message and realised that the statement was loaded on my account but the date was reflecting 02 March 2026); in the reply the banker was basically requesting me to send him an email and in that, part of the email read "on the email include the calculation, dates and amounts that yoy are saying yo feel you were suppose to get and how much you forfeited i will also send this as an email". The response i got from the banker was shocking to say the least considering that it was not the first time i complained about this matter; as a client of FNB i regard the response of FNB through this banker as an act of arrogance and as an insult because it seems that FNB is requesting me to do what the bank through its bankers was supposed do or have done when the matter was brought to its attention in order to resolve the matter. I plead with the bank to ensure that the matter is sorted out and the dates be as they used to be. Furthermore, i humbly request that my account be changed to another banker to enhance the banking relationship, service excellence and customer retention.
53 replies
3 months ago
Santam lies, and ********* to client
I would give no star if it was possible, Santam does not deserve a single star for the type of bad service and horrible client experience they are giving in this case. I am resorting to this platform because of the way Santam **** to me. Despite Santam confirming via email on the 20th November 2025, that they will refund me and that the process could take between 7-21 days working days, till to date Santam has not refunded the money; something i find so deceiving, unfair and unfair because by delaying paying money that is due to a client the company is enjoying undue benefit at the expense of the client because while lying in their cofers the money benefit them when it should have been in the hands of client. I hope Santam is not delaying the refund to first earn interest on it or to fund or compensate for some of their operating costs. The complaint dates back from September 2023 when i realised that my car insurance premium was overstated due to a duplication of extras that caused the cover amount to be overstated which in turn resulted an overstated monthly premium. In 2023, i was told as per Tasneem, the consultant who was handling the query, that the matter is receiving attention and the issue will be resolved, nothing happened. In 2025, seeing that no refund was happening, I began to wonder if really the refund process can take that long, then I resorted to the Hello Petter platform so that the matter can get the necessary attention by the relevant people. Again I encountered Tasneem who eventually said Santam will give a refund and review the premium. On the 20th November 2025 I received an email confirming what that they will refund but I am very disappointed to learn that again Santam ****, it was just lip service just like in 2023. As a client i was deprived of being charged the correct amount of premium due to their overstating the amount of cover which enabled them to charge an overpriced/overstated premium. What saddens me the most is that I have tried to call Tasneem or Ryan to ask about the refund but every time, whenever people learn that i want to enquire about the refund they never put me through, they send me from pillar to post, someone said to send a message for Tasneem to phone me but i didn't receive any phone call. I sent an email but nobody rep****. Is this conduct by Santam even allowed under the FAIS Act and Consumer Protection Act, I think Santam is dishonest in this case, I am very disappointed. It is like as if those that are answering calls have been told not to put me through. Is this the way Santam operates.
56 replies
6 months ago
Santam never kept the promise to correct overpriced premium due to overstated cover amount
In 2023, i asked Santam do a policy review due to the duplication of extras or options already included in the car, which over stated the cover amount and thus the overstated and overpriced policy instalment. Tasneem was the person dealing with the matter, i submitted the relevant documents to her and after it had been confirmed, the final feedback was that they are busy dealing with the matter and recalculating what the correct premium will be so that i can be paying a reduced premium and probably be refunded accordingly for the months over charged. It is so disappointing that to date, that had not happened and the premium is revised up every year. If this is not attended to, i would have no option but to seek regulatory remedies or consider seeking help from the insurance ombud. It does not need a microscope to see that the duppplication of extras which resulted an overstated amount of cover financially benefitted Santam in that it enabled them to charge a higher premium and the consultant probably got higher commission at my expense as a client, and they are reluctant to correct the situation because refunding me, they feel like they are draining their profits, how ********* and unfair.
53 replies
6 months ago
Sanlam's deceit
I opened a retirement plan with Sanlam in 2023 and in that i indicated that i would like to retire at the age of 55, i didn't suspect that something would go wrong because Sanlam is a reputable company and i was told that the calls are recorded. Sometime later i realised that my retirement plan had a retirement age of 60, contrary to my wish to retire at the age of 55 as i indicated to the consultant. I was very angry as i felt deceived, i honestly felt that my request was maliciously ignored solely for profit or commission or revenue interest because a shorter term will not milk more money in terms of profit, commission or revenue in a form of charges than a longer term retirement plan. I was very disappointed at Sanlam for this kind of act to say the least. I was very angry because had Sanlam told me they won't be able to action my request i would not have invested by taking a retirement plan with them, i would have exhausted other options. I contacted Sanlam telling them that i am not happy my request was not actioned as i had asked and i wanted to transfer the money in their retirement plan to a retirement plan that i am having with another company because they always act according to my wishes and in my best interest. My plea to them was that this had inconvenienced me financially and emotionally because all along i was of the impression that my request was actioned right the first time, as a client i have a right to be assisted right the first time when a make a specific request. The inconvenience stems from the fact that had Sanlam told me at the time of my request that they won't be able to do a retirement annuity as per my request that the retirement age be 55, i would not have proceeded with the transaction. I would have in fact chosen other investment options as i see fit, but they deceived me; for that i asked that they allow cancellation and the funds be released and be transferred to my other retirement annuity fund held at another company without them taking a cent from the amount or the wealth bonus because it was them, and not me who was at fault. The response i got from Sanlam was that they can in fact change the retirement age to 55 but they would not be able to cancel or transfer the money without penalties or charges, they said that the wealth bonus was calculated based on the amount invested and the period that is why the amount of the bonus will be reduced. Is this the way Sanlam operates, tricking clients. I cannot be held to ransom, i am clear when i say this that, had Sanlam told me openly, right at my initial request that they would not be able to do a retirement annuity plan for a retirement age of 55, i would not have chosen and proceeded to take invest those funds and taken a retirement annuity with them. I have taken time to reflect on this, i thought maybe with time passing i will learn to accept it, but it makes me angry every time and every time i feel cheated by their system, i was ******* into this transaction and every time i think of it i get angry, i cannot accept to be ******* like that and i cannot be held ransom. I therefore humbly request Sanlam to reflect on this, revisit this matter, act ethically and allow that the funds be transferred to my retirement annuity fund held at another institution without taking a cent or penalties or charges form the funds, or the wealth bonus, all the funds must compensate for the time they had the money while i was deprived of how i wanted the money to be invested, it may not have been a lot of money to Sanlam but i could have done a lot with that money, instead they caused me stress by deceiving me. Had they not invested the money contrary to my request and wishes, all will be okay. Had they told me they will not be able to action my instruction, i would not have invested. I hope Sanlam would act right this time, i hope a win-win situation can still be achieved. I hope Sanlam would not want to frustrate me as a client. I would hate a situation where i would be pushed to have the regulatory authorities or the ombudsman's office to enforce fairness and my justice in this regard.
106 replies
6 months ago
FNB maliciously delay reconciling credit card account as a trap for clients to pay interest
I wish i could give FNB a zero star on this matter. FNB creates a financial mess for me in the way they are always delaying reconciling my credit card and accounting for the statement date or cycle. They even changed the statement dates from between 28 to 31st taking into account when we have a leap year. At most the statement date used to be 29th or 30th of the month. This consistency in reconciling my credit card account and statement dates assisted me in managing my finances very well because i always new what will happen and when especially when i prefer to settle what i use every month. I don't know if this was a problem to FNB as they were not able to make profit out of me because there was no reason to charge interest; but surprisingly i began noticing a changing pattern of FNB maliciously delaying reconciling and accounting for my account on those statement dates, sometimes they will reconcile on the 4th, the 3rd or the 2nd and when they delayed they don't even back date back to the normal statement dates or process under lates to avoid charging interests they would not have necessarily charged had the statements date or cycle been considered. This is a serious financial problem for me because i end up with outstanding balances which attracts interest that could have been avoided if FNB didn't delay or taken the statement date into consideration or reconciled under lates. I sometimes run out of money trying to pay again just to cover whatever balance while waiting for them to reconcile, but it is hard to keep up with the trap, they make sure they delay until there is a balance so that they can charge interest and make that profit out of me. I find this to be so malicious and *********, to add to this frustration is the fact that on several occasions i spoke to my private banker and every time he said he is busy resolving the matter, will get back to me but till this day the matter has not been resolved. Two weeks back i phoned the private banker to follow up on the matter but my call was not answered, maybe he was busy or not available to take the call, but he never got back to me with the feedback on this matter that has been long outstanding. I am tired of this and that is why i am resorting to this platform hoping that FNB will resolve this matter and make sure that all the interest wrongly charged on my credit card account due to their delays are successfully reversed back to my account. I cannot be trapped like that, i try to manage my finances responsibly and the last thing i need is this mafia style delays that drains me financially. Please FNB relook into my FNB credit card account for each month you delayed and where you charged interest, please reverse; this banking relationship is becoming a financial liability that i can no longer bear, is the bank chasing me away?
53 replies
9 months ago
Spar Platinum Park in Polokwane is the best
As a regular client at Spar, i have observed that Spar Platinum Park in Polokwane is one of the best Spar stores in Polokwane in terms of Cleanliness and customer service. I just love their excellent customer service, their staff- always helpful. The management is also good, they don't hesitate to assist if a need arise, they are also accessible and available to their clients. You hardly find long queues at Spar Platinum Park. Keep it up Spar Platinum Park
0 replies
11 months ago
Sterns 9ct gold necklace turned black
Sterns sold me a 9ct gold necklace Sterns Limpopo Mall in Polokwane sold me a poor quality 9ct gold necklace that turned black. I bought this necklace on the 13th May 2025, today I decided to wear it, few hours later while I was in front of the mirror I was shocked to see a black necklace instead of a gold necklace. I was so shocked and scared that i had to pull it off immediately. The item/description number Is **********1 Reply (0) Add your reply Bold Italic Bullets Numbers Public reply Private reply REPLY NOW Please note that your reply will be displayed publicly and must comply with Hellopeter’s local content guidelines. Terms of service Other reviews from Sterns Reviews from other Retail businesses Reviewers Businesses Support © Copyright 2023 hellopeter.com and its affiliates. All rights reserved. Terms & Conditions | Privacy Policy
53 replies
11 months ago
Sterns sold me **** 9ct gold necklace
Sterns Limpopo Mall sold me a **** 9ct gold necklace that turned black. I bought this necklace on the 13th May 2025, today I decided to wear it, few hours later while I was in front of the mirror I was shocked to see a black necklace instead of a gold necklace. I was so shocked and scared that i had to pull it out immediately. The item/description number Is 34365735771
0 replies
15 months ago
African Bank is an expert in Bad service
If it was possible i would have given a zero score for African Bank on this, I went to African Bank Mall of the North on Friday 24 January 2025 for a banking transaction which needed to be fulfilled by another department based in Head office but till today i am not getting the help i need. It started with horrible delays in emailing the documents to the relevant department by the Mall of the North branch without even communicating with me until i phoned them late on Monday 27 January 2025 and now the head office department is perfecting the bad service by more delays and when i phone the number i can't even get through to them. Can someone save the situation and assist because i don't understand what is going on here; they are blaming each other, the branch say it's head office and the head office say it is the branch whereas at the end of the day it is African Bank. Imagine being told that the process that was followed was not supposed to have been followed for that type of an account. This is not acceptable. Now everyone seems to be in hiding. I need assistance and i seem to be hitting a dead end with this bank. It seems like clients of African Bank are taken for granted and being given apologies and excuses when all they need is an excellent banking service. I'm writing this review as a last resort; maybe that's the only way African Bank can only help.
265 replies
Review Distribution
5 Star
7 (25.925925925925927%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
20 (74.07407407407408%)