SM
S M
Active since Aug 2016
7
Reviews
0
Industries
Reviews
7 reviews20 months ago
No compensation for an entire day lost at the airport waiting for late baggage
In July I took a Swiss Air flight to London via Zurich. Both flights were with Swiss Air so I assumed the allocated layover would be sufficient. In the end the connecting flight was on the other side of Zurich Airport and I got on at the last minute. Only when I landed in London did I discover that my bag had not made it onto the flight. The next flight was delayed by over an hour, so I faced 4+ hours in the baggage area with no access to food or anything besides water. I was told I could exit the baggage area and then return through security when the bag arrived on the next plane. In reality, the bag was supposedly only available about 5 hours later and it took a further 3 hours or more to get back into the baggage area to collect it. So I was at Heathrow for over 8 hours waiting for my bag. (I chose not to get the bag delivered to a destination because I was travelling onward and there was a high chance it would not arrive in time). I had to change my train ticket twice, incurring significant costs to do so. When I approached Swiss Air for a refund for the food, drink and train ticket change costs. they refused to refund anything. They also refused to compensate me for the entire day spent waiting for my bag. On the basis of this, I cannot recommend flying Swiss Air: they take no responsibility for their own failures and refuse to provide even the most basic compensation to passengers.
0 replies
28 months ago
Avoid Vox and Vumatel
I recently decided to switch to fibre with Vox and Vumatel from a mobile data provider. It took me two weeks just to get my line activated and in that process spent hundreds of Rands on the phone to Vox customer support. (Previous review here: https://www.hellopeter.com/vox-telecom/reviews/two-weeks-for-no-progress-on-a-fibre-activation-4768727) Within two weeks of finally getting it activated, my fibre has gone down for no reason. My customer portal does not show any problem and neither Vox nor Vumatel show any outage. After waiting on the line for 20min I decided to try the WhatsApp support. The agent said it was a Vumatel problem and referred it to them. There is no way to contact Vumatel directly. And 24 hours later my fibre, which we need for work, is still down with no identified problem and no proposed solution. Right now my plan is to cancel this as soon as possible and get a refund for the fibre I have paid for but not received. Very bad experience: I have wasted a lot of time and money to get an unreliable service. I recommend avoiding both these companies if you can.
128 replies
28 months ago
Avoid Vox and Vumatel
I recently decided to switch to fibre with Vox and Vumatel from a mobile data provider. It took me two weeks just to get my line activated and in that process spent hundreds of Rands on the phone to Vox customer support. (Previous review here: https://www.hellopeter.com/vox-telecom/reviews/two-weeks-for-no-progress-on-a-fibre-activation-4768727) Within two weeks of finally getting it activated, my fibre has gone down for no reason. My customer portal does not show any problem and neither Vox nor Vumatel show any outage. After waiting on the line for 20min I decided to try the WhatsApp support. The agent said it was a Vumatel problem and referred it to them. There is no way to contact Vumatel directly. And 24 hours later my fibre, which we need for work, is still down with no identified problem and no proposed solution. Right now my plan is to cancel this as soon as possible and get a refund for the fibre I have paid for but not received. Very bad experience: I have wasted a lot of time and money to get an unreliable service. I recommend avoiding both these companies if you can.
442 replies
28 months ago
Two weeks for no progress on a fibre activation
I logged an order with Vox for a fibre activation after someone recommended them to me. Two weeks later, at least 8 phonecalls, a few emails, and a couple hundred Rand spent sitting on the line to 'support', and I still have no progress on the order. They took a week to figure out that there might be a block on the line, and another week to process a document they said they needed in order to remove that. Those things only happened because I kept calling and trying to escalate. Right now I have no idea when I will get my fibre working. Each time the call centre operators make promises that there will be progress but it doesn't happen. Really poor service.
387 replies
50 months ago
Failed product, no support
In 2021 I bought a Lenovo Yoga 7i from the Rosebank branch of Incredible Connection. There were quite a few issues that came up during the process but the manager resolved them to my satisfaction so overall I was satisfied with the experience. Earlier this year (2022) I left for a trip overseas. A few weeks after arriving I was closing my laptop and one of the hinges broke. Now bear in mind that this is a 'Yoga' laptop: you are supposed to be able to use it as a tablet and a laptop. Even though I had hardly used it as a tablet and only been using it for about 5 months, one of the hinges broke doing a completely normal activity! When I called Lenovo UK they said it was not covered for international repair, even though I had been given the impression that it was. It took 6 weeks (!) to get confirmation that it was not covered, with Incredible Connection initially saying it was. During that entire time I could not use it as a laptop because it is not safe to close the screen! Now I am stuck overseas with a R25,000 laptop that doesn't work as a laptop (or a tablet) and no support to get it fixed. This is my main work device so it is a nightmare scenario. Incredible Connection have offered no support or assistance. And I notice that they have suddenly discontinued all their Lenovo Yoga products. So now it looks like either I have to get the product fixed at my own cost, or pay for a very expensive courier service back to SA. My recommendation: do not buy the Lenovo Yoga and do not buy from Incredible Connection! What's the point of buying from stores like this if you cannot trust their products or warranty?
56 replies
114 months ago
How can we charge you?
<p>My cheque card is within 6 months of expiry. After normal wear-and-tear the magstrip has stopped working and I cannot use the card at ATMs. I went into my local branch and was told that I had to cancel the card and pay R130 for a replacement. I asked why I had to pay given that the card was not lost or damaged to due any action by me, but the staff member insisted "that is the rule".</p> <p>But it gets better: if you order a replacement card your current card is immediately cancelled for the 7 days you wait for the new card to arrive at the branch. No problem, says the cashier, you can get a temporary debit card: you just need to pay another R130!! After explaining why I thought this was extortionate she told me to go to reception.</p> <p>Reception merely told me the same thing - 'that's the rule' - and to use a phone in the corner to call the card division. After 5min waiting I hung-up, because I was worried the branch would close before I had any cash! I then tried to draw cash at the tellers in the branch (this was how I had started-out after all, just trying to draw cash...). And they wanted to charge me a hefty fee for doing so! After I kicked-up a fuss they agreed to let me draw cash and reverse the subsequent charge for a manual withdrawal (manual because the magstrip was not working!).</p> <p>I then went back to the phone to wait for a consultant from the card division. (By this time the branch was closing its doors). I waited for 10min (!) and when someone eventually picked-up the line cut. By which point I had, had enough. I left a written complaint at reception and walked out. My card currently works for chip-and-pin payments but that will also probably stop working before the expiry date has been reached.</p> <p>It seems to me from this experience that Standard Bank have realised that they can make money out of the cards they issue failing due to wear-and-tear, and have instructed their staff accordingly. Perhaps they should change their motto to: "How can we charge you?". </p> <p>If this isn't satisfactorily resolved (i.e. by my card being replaced for free and without my being left without a functioning card for 7 days) I will take my account elsewhere. After over 20years with Standard Bank, I think I'm finally getting the message...</p> <p> </p>
224 replies
118 months ago
Great beer and service
<p>I bought a four-pack of Darling Brew Black Mist craft beer. One evening while drinking one of these great beers, one of the bottles burst in the cupboard and I lost the beer and had to clean-up the mess.</p> <p> </p> <p>When I contacted Phillipa at Darling Brew (www.darlingbrew.co.za) with photographs of the bottle, she explained that there had been a batch of weak bottles and arranged to send me a replacement four-pack. It was delivered a couple of weeks later.</p> <p> </p> <p>Efficient and responsive customer service: 5/5! (and good beer!)</p>
0 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (28.571428571428573%)
1 Star
4 (57.142857142857146%)