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5 reviews28 months ago
Humiliated By Truworths
On Saturday 16 December 2023 I had a very humiliating experience in a full and busy Truworths store in Tygervalley centre. I went to make a purchase for myself , and also got a few items for the grand kids while I was there. I proceeded to the till point, which was quite busy. On my turned, I put my items on the counter and handed my card to the sales assistant. It is then that the sales assistant informed me that I could not make these purchases as I did not have any credit. I was surprised by this and asked the lady to make sure, as I was very sure that I had about R4000-00 credit available. She printed a slip and showed me that I was, infact, about R100 over the limit. Even while the sales assistant tried to be as discreet as she could this moment was very humiliating because the store was very busy. People, the tillpoint were standing quite close to one another and could see what was happening. After all , I had quite a few items in my arms, then there was a lengthy discussion and I left the tillpoint without anything. The main point that led to this happening in that just a week before, I made a purchase of R2000-00 and the tillslip still indicated that I could purchase for R4000-00 +. And I did not miss any payments. And just this past Wednesday I received an sms confirming that I still have credit available. So, my big question is, where did this all turn about within the space of seven days? I was not informed in any way, by no one, of these changes. I am disgusted and seriously humiliated by the way that I was treated by Truworths. While I am still taking this matter under advice and considering what steps to take next. I need an explanation. I need answers from Truworths. D Jonathan
129 replies
56 months ago
Giving false info to get a deal. Poor service
D Jonathan:Complaint:Game/Finrite:Policy900002050: Poor service:Giving false information to a client to get a sale D Donovan Jonathan to game, hpscomplaints, bellville Aug 24Details To Whom It May Concern On 01/05/2021 I bought Samsung Cellphone at Game, Parow Centre, Parow. While the purchase was being processed, Lesley Njodo approach ed me and offered a policy to cover the handset for loss or damages. I agreed to take the policy. I gave all my details as required which included my bank details so that the premium could be deducted directly from my bank account. I requested that the funds be deducted at the end of each month as my salary gets paid in at the end of each month. On Tuesday 23 August 2021 at about 04:00 I was getting ready for work and discovered that there was a power outage. I then used my phone's torch so that I could get done. The phone then "buzzed" and as looked up to take the phone it fell into the basin. I would later find that my colleague had been trying to call at that time, hence the buzzing. On Wednesday 24 August 2021 @ about 10:00 I called the insurance company at 010 753 2241 to enquire about a claim and my call was answered by Lucy. It is then that Lucy informed my that my policy had been cancelled in June 2021. I took the policy on 01/05/2021 and in the very same month the policy is cancelled due to lack of funds?!! No one has ever contacted me to query this problem. I have never received any notification from the bank, through the bank app on my phone nor by any other means, regarding any stop/debit order that was unsuccessful due to insufficient funds. If papers were processed correctly by the consultant then the first deduction should have gone off at the end of 05/2021 as I was informed by Lesley Njodo, and there would have been funds in my account as I get paid at the end of the month.. I deduction was to be made , for the policy, before the end of 05/2021 then to start with I was given false information in order for me mislead me into buying the product hence I am now left without a policy which I believed I had. I wish this matter to be investigated as I am now considering to take the matter up with the consumer complaints Commission. As I do not have a phone now, I can be contacted at 0820515636(work, during working hours) or 061 740 9502(my wife, when I am off or after hours) Regards D Jonathan Finrite is to date still not cooperating. I have also found out, from Finrite call centre, that the policy was cancelled on 19/05/2021, due to "insufficient" funds. This while a debit order arrangement was made for End of each month as from end of 05/2021
0 replies
61 months ago
HARASSMENT
On Monday April 12, 2021, while at work, I had a telephonic conversation with my life partner, Lorraine Abrahams when she reported to me that Mr Pretorius, a collector in the employ of Standard Furnishers, had once again sent her insolent messages via whatsapp. In the messages Mr Pretorius demanded from my partner why she was not Answering his messages while she was online on whatsapp. He also alleged that she "vl alvee Nie betaal nie"(did not want to pay) and that was the reason why she did not want to reply to his messages. I then approached Mr Pretorius via whatsapp and reminded that I have on a previous occasion requesed him to refrain from communnicating with my partner in such a way and attitude. I also questioned what right he had to watch when she was online and demand response from her. Mr Pretorius responded, that we must pay the "flippen" debt. " [04/12, 22:02] D: Mnr Pretorius. Ek het jou laas gewaarsku oor die manier hoe jy met my vrou praat oor whatsapp. Wie is jy om so met haar te praat?wie is jy om haar dop te hou op whatsapp en te bevraagteken wanneer sy online is of nie. Ek raadpleeg môre my prokereur en sal hulle instruksie gee om 'n klagte teen jou en jou maatskappy by die credit ombudsman. Vir jou eie veiligheid, wees maar vversigtig hoe jy na 11 Rosalind St Valhalla Park toe gaan. Jy kontak nie weer my vrou oo whatsapp nie [04/12, 22:03] Stand Furn Pretorius: Man betaal he flipen skuld [04/12, 22:04] D: Ek as ek jou sê jy kontak haar nie weer so nie of praat so met haar nie dan bedoel ek dit. [04/12, 22:04] Stand Furn Pretorius: X Sal haa kontak vn Dy betaal die ACC". During the entiire conversation Mr Pretorius was very arrogant and rude. He made several derogatory and insolent remarks despite my request and warning that he refrain from doing so. When I reminded Mr Pretorius that had warned him to stop his harrasment and remarks, and that I would take the matter further he responded by saying, " GN Na jou prokereur hoop jy ht geld vr HM on tebetaal" and " Kn Nie eers I flipen 150 betaal Nie Maa prt vn prokereur", a statement which I find very insulting and also discriminatory. I will attach screen shots of the communication in question. I refer to my email to your office dated December 4, 2020, 3:31 PM in which the same complaints were communicated. Upto this point Mr Pretorius still continues his harrasment and insults. There is no indication from your office as to what corrective steps were applied. This then serves to indicate, without a doubt, that this is the type of behaviour that you condone and encourage your employees with. As per Act 108/1996 " Everyone has an inherent (inborn) dignity and the right to have his or her dignity respected and protected. No person should be perceived or treated merely as instruments or objects of the will of others. Every person is entitled to equal concern and to equal respect." The actions of Standard Furnishers(as represented by Mr Pretorius ) is a direct attack on that very right as enshrined in our country's constitution and I have every intent of persuing charges accordingly. Irrespective of who the account holder is in this regard, the actions of Standard Furnishers and Mr Pretorius is highly unacceptable, defamatory and amounts to harrasment. In case the communication and comments were made directly to me and I will approach all relevant authorities in this regard so this matter can receive the attention and action it deserves. Yours, in utter disgust D Jonathan 0746772955
0 replies
69 months ago
Poor Service
Below is an extract of my communication with Cell Centre regarding my problem which has still not been attended to by Cell C. No Summary [Incident: 200801-000414] Inbox C Cell C [image: TAKE CONTROL WITH THE CELL C APP | CELL] [image] Subject: No Summary Response By E-mail (Judith Mtjalo) (03/08/2020 14:39:56) Dear Sir/Mada... D Donovan Jonathan djdonquin@gmail.com Hide details To: C Cell C Date: August 7, 2020, 11:33 AM Good Morning I am at my Whit's end with this matter now. The phone was stolen on 18 July 2020 already. The police will not take the case unless we can provide a reference number that the phone was blocked. I personally went to Cellc Stores in Tygervalley Centre, Tygervalleye, Western Cape to apply to have the phone blocked. I went there a second time on Saturday 01 August 2020 to resubmit forms to have the phone blocked. Your staff member checked to see if all details are correct before sending off the forms. I am still waiting for a reference number. Can someone please assist with this matter. Thanking you D Jonathan 074 677 2955
159 replies
72 months ago
Poor Service Rendered By Legalwise
I have a policy with Legalwise. I constantly experience problems with them in that their communication is totally unacceptable. They seldom or never get back to me as a paying client. The only time I ever get some assistance is when I go directly to their office and after that is another fight to get some kind of feedback from them. I approached them via their facebook page, the last being on 27 April 2020 but never got any response. Of Friday 15 May 2020 I emailed them, and also included screenshots of my attempts to contact them on facebook, but todate there is still no response
105 replies
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