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5 reviews24 months ago
Momentum Short Term Insurance - Claim
Let me be clear here , this is the worst service I have seen from an insurer and a “Panel beater “ When was ATH received? As per email: 2 When was the vehicle booked in for repairs? Booked: 24/04/2024 Why book a car in when you don’t have the parts? Clear oversite form management or plainly you don’t care about the client. When were parts ordered? 16/04/2024 So you only got approval on the 16/04/24? The claim was logged 12/03/24 on Momentum side and booking scheduled between us and panel beater on 4/04/24 correct? When were parts received? 03/05/2024 Question, if the parts was ordered when the car was scheduled it would have been available on time correct? Were there Additionals and what were they? Yes, Repair on Front Bumper, Repair on Bonnet, Repair Front Bumper Carrier and paint. We raised a complaint about noise coming from the below of the car and was told that the “Panel beater” must request additional approval form Insurer. I am no expert on cars, but don’t you do that as a standard when a car is in an accident? Oversite form management again? When were the Additionals sent to Net Assess? 30/04/2024 When did Net Assess ATH Additionals? 02/05/2024 When were the additional parts ordered? No Additional parts were ordered When were the additional parts received? No additional parts were ordered What is the current progress of the repairs? Vehicle is currently in Paint Preparation What is the estimated date of completion? Estimated Completion Date: 10/05/2024 (Almost 2 months after the accident) What was the delay if it was not a parts delay? The Headlight was ordered on 16/04/2024 and only arrived on 03/05/2024, this caused the delay in repairs. Delay in repairs? Could the car not have been completed and when the headlight parts came just be installed on the day of arrival? Out of all the complaints and requests for update we got the below : Your vehicle won’t be released before paying excess. Pathetic service from all applicable parties. Sabata (Sylvia) Malobola (claims handler - Momentum) Sylvia, you are the claims handler for Momentum, our insurance company. Which up to yesterday has never once been in contact with us since the day (12/03/2024) the claim was registered. And up to now has not commented or communicated with us regarding our questions, queries, or complaints. May I take this moment to tell you that your service as a Momentum employee is utterly unprofessional, pathetic or rather may I say NO SERVICE at all. Sylvia, this is YOUR job to sort this matter out, as we are YOUR client. And we expect you to be in contact with us within the next 48 hours with answers. Regards Barend & Madeleine Liebenberg
53 replies
87 months ago
AUDI CENTRE SOMERSET WEST - WORST SERVICE EVER - NO CLIENT SERVICE AT ALL
I have booked my Audi 1.8 in at Audi Centre Somerset West on Tuesday, 26 FEBRUARY 2019 morning, a WEEK ago today. After the person from the workshop looked at my vehicle Tuesday last week he said the parts will be ordered it takes 2-3 working days. The same afternoon Tuesday 26 February the phoned my husband to inform us what precisely need to be done and the cost thereof. We accepted and gave the go ahead. By Friday, 1 March 2019 we have had no feedback or call whatsoever from them to give us at least an update or anything. That said after I was told on Tuesday the car will be done by Friday, latest Monday as well as my husband when they spoke to him. Today is 7 days - 5 working days later!!!! The service manager just told me (AFTER I CALLED THEM AS THEY HAVE NOT CALLED US AS YET) that the parts only arrived yesterday, Monday 4th March, afternoon. And that the car will only be worked on today and be finished by tomorrow 6 March 2019!!! She apologise, that is the only answer I got to my question of HOW and that it is UNACCEPTABLE. Then I phoned the branch Manager, Mr Quinton Richter, whom also told me the story of 2-3 working days, etc. But it is 5 working days today!!!! But he will find out and contact me back. It is half an hour ago, no feedback whatsoever as yet. THIS IS ABSURD! My money is good enough to pay for there service, but how do they expect me to get to work, home and get my toddler children to school and back without my vehicle for 7 days. All the can say is 'we apologise'. I HAVE NEVER IN MY LIFE HAD SUCH BAD SERVICE FROM ANY BUSINESS, AND NOT EXPECTED FROM SUCH A HUGE SOUTH AFRICAN COMPANY.
0 replies
97 months ago
MYPREPAID FRAUD!!!!
I have bought electricity on the 2 May 2018 for the month for R1500 from Myprepaid.co.za online. Up till this moment 5 days later after various phone calls and emails I have not received an electricity token nor email reply, anything. Apparently they changed bank accounts and etc etc etc etc BUT if the account was closed as they claim the mobey would have been bounced back in my account after 48h. NOTHING NOTHING NOTHING And their answer is we will send you claim forms and I must go buy other electricity token. WHAT ON EARTH!
0 replies
101 months ago
HORRIBLE, INCOMPETENT, NONE EXISTING CLIENT SERVICE EVER!! MY TODDLERS CHRISTMAS GIFTS ...........HELP!
Firstly phoned and CONFORMED with 2 employees at Takealot BEFORE I placed my order that they do deliver in the area we will be on holiday and also that it will be 4-5 working days after payment has been made and also that stock is available in Cpt. On checkout and payment of my order the 16th December their online system confirmed DELIVERY date 22nd December - which is what I also confirmed telephonically beforehand AS IT IS MY TODDLERS CHRISTMAS GIFTS!!!!! On Monday 18th December I received an email which suddenly stated that delivery date has now been changed to 28th December. After millions of phone calls from the last 3days and TAKEALOT staff promising to phone back and do not phone back etc etc etc..... and confirmation from TAKEALOT staff members that it was indeed confirmed delivery for the 22nd and then changed on their side to the 28th (which no one can give me an answer/reason to why as they confirmed their is all stock on my order available in Cpt) Still to this moment even communicating telephonically with a MANAGER at TAKEALOT HO they just do NOTHING about it and will not be doing anything about it and keep on telling me it will PROBABLY be delivered round about the 28th. I also requested to COLLECT it at their warehouse myself by driving 380 kilometres just to have my children's gifts for Christmas - which their answer was SORRY WE CANNOT CHANGE YOUR ORDER THAT YOU CAN COLLECT IT - BUT NEITHER CAN WE AND WILL WE DO ANYTHING TO THE FACT THAT WE MADE A MISTAKE ETC. EVEN IF I DO CANCEL THE ORDER AND DRIVE 380KM TO BUY NEW GIFTS - SORRY CAN'T HELP YOU YOUR MONEY WILL ONLY BE REFUNDED IN 7-9 WORKING DAYS. SO YOUR CHILDREN WILL NOT HAVE GIFTS FOR CHRISTMAS THAT'S IT. WHAT ON EARTH!!! HELP ANYONE OUT THEIR HELP PLEASE! My thousand of rands was good enough when I placed my order and paid it within 6minutes reflecting in their bank account confirmed by their management but they $#%@ up and will not be doing anything about it. Madeleine ( ********** )
0 replies
117 months ago
MUTUAL & FEDERAL - 3rd PARTY CLAIM - NO SERVICE/UNPROFESSIONAL
<p>We also have similar problems with Mutual & Federal! We are the 3rd party and their client drove into our parked vehicle while we where not even present. It happened the 16 August 2016 already, after numerous phone calls, emails, communication from OUR side to the guilty party (MF's client) and the broker, Primak Garrun - Jan Potgieter - Belliville and also Mutual & Federal - We received a claim number from them 2/9/2016. After which we have not heard a word again. Then the chasing began again ........... phoning, emailing, etc. On 14/9/2016 the assessor from MF, Mr Brendin Hendricks came out to assess our vehicle - the rudest, most unprofessional person in a position delivering service to client for a company i've ever met. Telling me or 2012 vehicle is out of guarantee they will fit it with PIRATE parts only, secondly WE damaged the tailgate after the accident, thirdly the tailight was damaged already before the accident happened, ETC, ETC No feedback whatsoever from MF again ...... Today 19/9/2016 we got the most unprofessional, unrealistic email from their claim negotiater: liabilities department. With reference to communicating with the registered panelbeaters that gave us qoutes to fix the vehicle and in writing told us they cannot proceed for that unrealistic value, we liased with the claims negotiater via email, quoting their unprofessional, pathetic feedback forwarded to us:<br />WOP-ASSESS & AGREE ONLY FOR R***xx . REPAIRS NOT AUTHORISED-THIRD PARTY CLAIM. VEHICLE IS OUT OF WARRANTY-ALTERNATE REAR BUMPER TO BE USED AVAILABLE FROM CAPE PAINT & PANEL. REAR BUMPER COMES COMPLETE WITH BUMPER MOULDINGS FROM SUPPLIERS (MICHAEL CAPE PAINT) RR TAILIGHT SCRATCH ON LENS NOT ACCIDENT DAMAGE AS THE SHAPE OF TAILLIGHT PANEL HAS NOT EVEN BEEN DISTORTED. ONLY PAINTWORK DAMAGED BELOW RR TAILLIGHT ON PANEL.THIS AUDATEX WAS RUN AS PER SLA WITH OUR REPAIRERS AND AS WHAT WE WOULD HAVE PAID FOR THIS REPAIRS. VEHICLE IA ALREADY FITTED WITH AN ALTERNATE REAR BUMPER & TAILGATE HAS SUSTAINED DAMAGE AS A RESULT OF BEING OPENED.NOTIFIED THIRD PARTY.<br /> <br />NB - WOP-ASSESS & AGREE ONLY FOR R***x . REPAIRS NOT AUTHORISED-THIRD PARTY CLAIM.</p> <p>What on earth do we have to do to get service and our vehicle properly fixed with such pathetic non-existant service provider!! And then they claim in public and all over the world their company motto to be, I qoute from Mutual & Federal's website online:<br />We pride ourselves on highly efficient, helpful & professional client service<br />Receive a call back in minutes.<br />Over 300 000 satisfied customers.</p> <p>This must be a joke!</p>
56 replies
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