Active since Sep 2016
4
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Reviews
4 reviews69 months ago
Disgusted and Apalled
Absolutely disgusted with the attitude of staff at Makro Crown Mines. I recently visited to purchase paint and was completely ignored for 15 minutes by the assistant who was pacing up and down the aisle. After asking when we would be able to get assistance he said that he didn't know when because he was busy. I asked to speak to the floor manager and he said that there wasn't a store manager in. I then asked a neighboring assistant Shaun, who stood with his arms folded saying that the manager wasn't in. After asking a total of 4 people to get some assistance I was then directed to the assistant manager Stembiso who apologized. Upon waiting in the slow line for the next 20 minutes the assistant manager walked passed and asked why we we still here. When I remarked it was because of his staff he made a racially implied comment by saying "there's nothing wrong with MY people" and that "it can't be everybody". We then left it that with the so-called assistant manager. Upon paying at the cashier, the lady sarcastically handed us our receipt and asked if we were waiting for something, incidentally mistaking us for another couple who she directed elsewhere. I am appalled at the work culture within the store of sheer rudeness and disdain for customer service, passing snide remarks and underhanded comments when issues are raised. To top it off, the security at the gate refused to inspect our slip as he needed to "first speak to someone" even though it was simply 3 tins of paint which were paid for in full with no reason for us to wait for him for such a routine check and stamp. I have been a loyal patron of the store for over 15 years and will never set foot again in what can only be described as a store whose standards have dropped to decrepit levels. Disgust only begins to describe my sentiment towards the store.
53 replies
72 months ago
Excellent Service
I bought my spectacles online and it was an amazingly easy experience. The selection they have is world class with lots of top brands. The support team was also very friendly and patient. I also compared prices and they were by far the best value out there, especially on luxury brands.
0 replies
92 months ago
FNB Islamic Finance
With reference to their Islamic Finance division I requested a conversion from a conventional business account. The account was new with no funds in it. Dealt with a Mohammed Omar as well as another representative. Four weeks later after numerous emails and phone calls, I am still waiting for the account to be converted. Now that is terrible service from a bank that markets themselves as award winning.
105 replies
117 months ago
Cell C Customer Care is Shocking
<p>I phoned to log a call with Cell C on an account dispute. I spoke to a Philani Hlatshwayo who was extremely arrogant and dismissive on the matter. This is a terrible reflection of the company and in turn reflects the brand as cheap and sub-standard. You need to train your call centre agents to understand what respectable, cultured and educated client rapport entails.</p>
106 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
3 (75%)