DN
Deevan N
Active since Sep 2016
29
Reviews
0
Industries
Reviews
29 reviews4 months ago
Recognition of Outstanding Customer Service
I would like to compliment a petrol attendant by the name of Asha Masemola at the Engen Service Station in Centurion, Hennopspark. During my recent visit, he was incredibly welcoming and radiated vibrant, positive energy. He was humble, attentive, and willing to assist even before being asked. Asha Masemola is truly living the Engen brand and sets an outstanding example for other employees to follow. His excellent service deserves recognition.
53 replies
5 months ago
Exceptional service by FNB
Dear FNB, I have written many negative reviews about FNB in the past, but this time I would like to pay a compliment. I am a Private Banking client, and my previous private bankers provided me with suboptimal service. Since being assigned to Sibusiso Mambane, I have received exceptional service. He consistently makes time to offer solutions for my financial planning and has worked extremely hard on my recent car finance through WesBank, as well as my property purchase through FNB. He has gone above and beyond to meet my needs and has always delivered on my requests. I am able to contact him at any time, and he is always available to assist. I would like to request that FNB recognise Sibusiso as a prime example for other team members to learn from as he truly lives the FNB brand of “How can we help you” Thank you, Sibu, for your outstanding and exceptional service I look forward to your continued support!!!
53 replies
6 months ago
Be careful when purchasing property- Remax Agents
I purchased a townhouse in Centurion 7 years ago. The real-estate agent from remax misled me into believing that the carport and the luverdeck was on the townhouse plans. When I requested for the plans, he advised that I should chat to the body corporate as they would have it and they would not allow stucktures to be erected without house plans. I am now trying to sell the property and the new estate agent who is assisting with the sale attained the building plans from the municipal council and we now realized that both the carport and the luverdeck are not on the plan. Further whilst doing the COC which the same agent arranged for the owner it was also realized that certain electoral connections on the DB board were not up to standard. This estate agent misled me so that he could get his commission. Please learn from my mistakes people always request building plans for property that you are buying. Its terrible that Remax employs such devious estate agents. I have sent the colleagues from Remax a. Email noting my concerns, however they have not even bothered to contact me, this is so unprofessional.
0 replies
10 months ago
Cherry Tiggo 7 Executive CVT 1.5T Heavier on fuel than a V8 using 15L per 100KM
Dear Reader I have written the below letter to Cherry South Africa on 27 May and they have not even responded to the email. I utilised the following emails to report my complaint. customercare@chery.co.za, markmo@cmh.co.za Dear Chery SA We purchased a Chery Tiggo 7 Pro Executive in August 2024 from Cherry Roodepoort. We love the cars look, feel and comfort. The car drives well and is amazing. We however have had one issue with the car since purchase. The car has been to Chery Centurion for the initial 5 000km check and we advised them that the fuel consumption on the vehicle is extremely high. They advised us that the vehicle needed a software update. On collection of the vehicle they said we should see a difference after approximately 2 weeks. We drove the car for at least another 2000km with still no improvements on the fuel consumption. We booked the car in again and once again, they said they needed to update software. We have monitored the car since collection and have now driven the vehicle for another 3000km with absolutely no improvement on the fuel consumption. The advertised fuel consumption on this vehicle is 6.8L/100km however currently we get approximately 15L/100km – this means I get 340km per tank of petrol. At this point, with this fuel consumption, the car is costing me too much. There definitely seems to be a problem with the fuel consumption of this vehicle and we need a resolution as soon as possible. I refused to be inconvenienced permanently to take my vehicle to Chery Centurion when there is no improvement. I am looking to Chery SA to now assist me in this matter as my fuel consumption is not even close to the advertised fuel consumption.
0 replies
19 months ago
Dissatisfied Customer
Dear Santam My vehicle has been repaired by the insurance approved contractors. The vehicle is however still in disrepair and has warning lights flashing all over my dashboard. The Assessor and the Repairer do not want to perform any further repairs to my vehicle even though the vehicle has not been satisfactorily repaired and cannot be used in its current condition. The vehicle is currently undrivable and is standing in my yard. I have not yet received a response from Santam in this regard even though I have previously reported this matter.
53 replies
19 months ago
Victimization by MD of Earth Hour Industries (Pty) Ltd (Kempton Park)
I encountered the Managing Director (MD) of Earth Hour the other day. I must say what an arrogant and violent executive. The MD stopped his bakkie with full signage of his company Earth Hour Airconditioning and Solar Installations on the side of my vehicle and wanted to beat me up. He was having an episode of road rage and in his opinion, I sped past his house. To de-escalate the situation I got back into my car and drove off and did not retaliate even though this man was being vulgar with me. I also laid a formal complaint with SAPS. This MD is now utilizing his resources within the boomed off areas that we live in to victimize me. I got a call the other day from his friend responsible for security in the area who is threatening me with reporting me to the SAPS for reckless driving.
0 replies
19 months ago
Santam Insurance
Dear Reader I trust that you are well. I am insured with Nedbank/ Santam. I have 4 of my vehicles insured which also includes home contents over a number of years so you can just imagine how much my premiums are: So the Nissan Xtrail was damaged by rodents more than a year ago whilst being repaired by a mechanic. The insurance was excellent in authorising the repairs for the claim however the insurance companies service providers are a different story. The insurance service providers are a bunch of ***XX. i.e. the panel beater and assessor. Below is a sequence of events that unfolded you can decide for yourself if these Insurance Service Providers are treating me fairly: 1. The vehicle was sent in for repairs in August 2023. 2. The vehicle was released back to me in July 2024. 3. When I picked up the vehicle the vehicle still had warning lights on the dashboard. But I was assured that the vehicle would be safe to drive by both panel beater and the assessor. 4. I drove the vehicle home and the next day tried to move the car. The car did not have any clutch. The clutch pipe that was repaired came loose from its fitting and I had to fit this cable back myself. I then took the vehicle to Nissan Centurion for a service and to clear the Deasol Particulate Filter (DPF) and Catalytic Converter (CAT) blockage as the assessor and panel beater advised me that this was a maintenance issue and not as a result of the damages. 5. Nissan South Africa came back to me with a quote of R23,000 to clean the CAT and DPF, however, I did not have the R23,000 to do the cleaning. 6. The cleaning needed to be performed as the vehicle is currently in limp mode and both the assessor and Panel Beater advised that there is an engine knock that was caused by the blockage of the DPF Filter and the CAT. 7. I then opted to do a DPF and CAT delete which is much more cost effective and would permanently resolve this problem. The vehicle was taken to a reputable exhaust company in Edenvale, Johannesburg to do the delete and software for the delete. 8. The delete has been completed, however, the guy in Edenvale has advised that there were two (2) problems that he picked up on the vehicle: a. There was tampering of the software on the Nisaan Xtrail – Probably when the Panel Beater Auto Electrician did the wiring harness repair (the software on the vehicle was for a Nisaan Xtrail 2009 model and this is a 2015 model), b. The Crank Sensor that was replaced by Panel Beater was not done with genuine Nissan Parts/ is faulty causing the engine knock. I asked the assessor about this crank sensor and he advised that they did not repair/ replace the crank sensor until I showed him an email that he shared with me in the past that reflected that the crank sensor was replaced by Panel Beater. He then stated that this was tested by Nissan and was found to be in a working condition. a. I then looked at his email which noted that Nissan Centurion advised that the wiring was not repaired to the satisfaction of Nissan. “Also found engine harness damaged by rat activity & wire repairs not done correctly”. I then questioned this and the assessor rep**** that Nissan centurion tested this vehicle and there were no faults identified on the wiring. 9. So I phoned the assessor and wrote multiple emails to him to advise about the situation at hand. Knowing that the vehicle was not operational for day to day driving since it was released to me. During my phone call the assessor advised that he will only communicate with me on email and my phone call to him was not allowed. 10. I requested that the vehicle be lifted by the insurance company and sent to Panel Beater Centurion to rectify their problems. 11. The assessor has blatantly told me that he is advising the insurance company that this claim is closed and the vehicle has been satisfactorily repaired to his satisfaction and no further funds would be paid on this claim. 12. I asked the assessor, if this vehicle is driven in its current condition this may blow the engine and will the insurance company pay for the damages. 13. The assessor stated that no this is now my problem and that if I want to drive the vehicle this will not be covered by the insurance. So I told him to put this into writing and send it to me. 14. I asked him about the engine knock and he advised that this knock was there when he assessed the vehicle. I told him that this is one of the reasons that I requested the repair. He advised that no further costs will be incurred by the insurance company on this vehicle and I will need to see how I fix this engine knock. 15. I asked him about the warrantee on the repairs. He advised that there is no warrantee on electrical parts so if I want a warrantee I need to check with Panel Beater Centurion to see if they can give me a warrantee on the repairs. 16. The Assessor further advised that the Vehicle is in disrepair due to the clutch that was replaced on the vehicle prior to the vehicle going to the Panel Beater for repairs. This conclusion is being undertaken without a proper assessment. 17. There is currently no way forward on this problem. Can anyone please advise me on the next steps as I am dumbstruck by the manner that I am being treated by this Nedbank/ Santam contractors.
106 replies
20 months ago
Nedbank/ Santam Contractors a bunch of *****'s
Dear Reader I trust that you are well. I am insured with Nedbank/ Santam. I have 4 of my vehicles insured which also includes home contents so you can just imagine how much my premiums are: So the Nissan Xtrail was damaged by rodents more than a year ago whilst being repaired by a mechanic. The insurance was excellent in authorising the repairs for the claim however the insurance companies service providers are a different story. The insurance service providers are a bunch of *******. i.e. Dent Doctor Centurion and PA Rossouw Assessors. Below is a sequence of events that unfolded you can decide for yourself if these Insurance Service Providers are treating me fairly: 1. The vehicle was sent in for repairs in August 2023. 2. The vehicle was released back to me in July 2024. 3. When I picked up the vehicle the vehicle still had warning lights on the dashboard. But I was assured that the vehicle would be safe to drive by both dent doctor and the assessor. 4. I drove the vehicle home and the next day tried to move the car. The car did not have any clutch. The clutch pipe that was repaired came loose from its fitting and I had to fit this cable back myself. I then took the vehicle to Nissan Centurion for a service and to clear the Deisel Particulate Filter (DPF) and Catalytic Converter (CAT) blockage as the assessor and Dent Doctor advised me that this was a maintenance issue and not as a result of the damages. 5. Nissan South Africa came back to me with a quote of R23,000 to clean the CAT and DPF, however, I did not have the R23,000 to do the cleaning. 6. The cleaning needed to be performed as the vehicle is currently in limp mode and both the assessor and Dent Doctor advised that there is an engine knock that was caused by the blockage of the DPF Filter and the CAT. 7. I then opted to do a DPF and CAT delete which is much more cost effective and would permanently resolve this problem. The vehicle was taken to a reputable exhaust company in Edenvale, Johannesburg to do the delete and software for the delete. 8. The delete has been completed, however, the guy in Edenvale has advised that there were two (2) problems that he picked up on the vehicle: a. There was tampering of the software on the Nisaan Xtrail – Probably when the Dent Doctor Auto Electrician did the wiring harness repair (the software on the vehicle was for a Nisaan Xtrail 2009 model and this is a 2015 model), b. The Crank Sensor that was replaced by Dent Doctor was not done with genuine Nissan Parts/ is faulty causing the engine knock. I asked the assessor about this crank sensor and he advised that they did not repair/ replace the crank sensor until I showed him an email that he shared with me in the past that reflected that the crank sensor was replaced by Dent Doctor. He then stated that this was tested by Nissan and was found to be in a working condition. a. I then looked at his email which noted that Nissan Centurion advised that the wiring was not repaired to the satisfaction of Nissan. “Also found engine harness damaged by rat activity & wire repairs not done correctly”. I then questioned this and the assessor rep**** that Nissan centurion tested this vehicle and there were no faults identified on the wiring. 9. So I phoned the assessor and wrote multiple emails to him to advise about the situation at hand. Knowing that the vehicle was not operational for day to day driving since it was released to me. During my phone call the assessor advised that he will only communicate with me on email and my phone call to him was not allowed. 10. I requested that the vehicle be lifted by the insurance company and sent to Dent Doctor Centurion to rectify their problems. 11. The assessor has blatantly told me that he is advising the insurance company that this claim is closed and the vehicle has been satisfactorily repaired to his satisfaction and no further funds would be paid on this claim. 12. I asked the assessor, if this vehicle is driven in its current condition this may blow the engine and will the insurance company pay for the damages. 13. The assessor stated that no this is now my problem and that if I want to drive the vehicle this will not be covered by the insurance. So I told him to put this into writing and send it to me. 14. I asked him about the engine knock and he advised that this knock was there when he assessed the vehicle. I told him that this is one of the reasons that I requested the repair. He advised that no further costs will be incurred by the insurance company on this vehicle and I will need to see how I fix this engine knock. 15. I asked him about the warrantee on the repairs. He advised that there is no warrantee on electrical parts so if I want a warrantee I need to check with Dent Doctor Centurion to see if they can give me a warrantee on the repairs. 16. The vehicle is currently parked in Edenvale and I don’t know what to do. Can anyone please advise me on the next steps as I am dumbstruck by the manner that I am being treated by this Nedbank/ Santam contractors.
106 replies
20 months ago
Cherry Rooderpoort Excellent Sales Man (Ask for Thabang by name)!!!
Dear Reader I trust that you are well. I recently purchased a Cherry Tiggo 7 Pro from Thabang at Cherry Roderpoort Gauteng. This guy’s service was phenomenal, and he is a brilliant salesman and also a man of his word! If you in the market for a Havaal, P series, Cherry, Omoda, Tank etc. Please give this guy a call, he can beat any price. The Cherry Centurion could not compete with Thabang! If you are looking for a salesman at a car dealership, please also poach Thabang, he is brilliant at what he does. This guy needs a raise and a promotion @ Cherry Rooderpoort! Keep up the good work Thabang!!! Kind Regards; Deevan Naicker
0 replies
20 months ago
You dont always get somthing out
Dear Reader I trust that you are well. Please note that I am not insured with OUTsurance and these sale guys have been trying to get my business, but, from my recent dealings with “the legal advisor” on a Third Party claim I will never do business with OUTsurance. This legal advisor is not trained on how to treat the person on the other side of the phone and very arrogant (recordings available for OUTsurance management to review should the need arise. I am representing my gardener on a third-party claim, to which the insured has committed multiple ******* activities causing an accident. The gardener does not have any money to repair his vehicle and is now using public transport. I have shared multiple sourced of information reflecting that the insured is at fault and committed multiple acts of negligence resulting in the accident, however, this arrogant legal advisor refuses to even consider what I have to say/ presented. In my last email from this legal advisor the response received advised that I need to present unrefusable evidence of the claim before they will even consider the claim e.g. video footage or eye-witness. How can this organisation this big be so heartless even when the insured has admitted to making an ******* u-turn on the messages shared with this legal advisor? PS: Please do train this legal advisor on customer service.
159 replies
Review Distribution
5 Star
5 (17.24137931034483%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
24 (82.75862068965517%)