LM
Lesego M
Active since Oct 2016
17
Reviews
0
Industries
Reviews
17 reviews2 months ago
******** Debits, Service Suspension, Breach of Contract and Consumer Rights Violation
Dear Vodacom Complaints & Escalations Team, I am writing to formally lodge a complaint regarding the handling of my cellphone contract and account, which has resulted in financial loss, service disruption, emotional distress, and repeated violations of my consumer rights. Account Background I have been on a cellphone contract with Vodacom since December. The agreed debit order date is the 25th of every month. Summary of Issues Vodacom failed to debit my account on the agreed debit order date. Despite this being a Vodacom error, my line was suspended, rendering my phone unusable. On 30 January, I contacted Vodacom and made a payment of R982.19 using my card over the phone. The payment was processed, confirmed as received, and I was assured the line would be restored within 2–5 hours. The line was not restored. I contacted Vodacom again on Saturday morning and received the same confirmation and assurance. The service remains inactive to date. On 2 February, my account was debited again without my consent or agreement, resulting in insufficient funds and my bank account going into a negative balance. Two debit orders were run within four days, contrary to our agreement. I have spent several hours on calls, been transferred between departments, forced to repeat my story multiple times, and experienced poor and disrespectful service. I was advised to visit a Vodacom store to listen to call recordings, without clarity on compensation for my time, travel, or inconvenience. Promised call-backs from consultants and management did not occur. Consumer Rights and Legal Concerns Vodacom’s actions constitute violations of: Section 54 of the Consumer Protection Act – failure to provide quality and timely service. Unfair and unauthorised billing practices. Material breach of contract. Potential violations of the POPI Act, relating to the handling of my personal and banking information. Formal Demands I hereby request the following: Immediate restoration of my line. A full refund of the duplicated debit. A full investigation into my account from the inception of the contract. A root cause analysis explaining the debit failure, suspension, duplicate debit, and service failure. A detailed list of all consultants and managers who handled my calls and account. Copies of all call recordings related to my account. Written confirmation of Vodacom’s contractual obligations and how these were breached. Appropriate financial compensation for: Time lost Money lost Emotional distress Inconvenience and reputational impact Written confirmation of how Vodacom intends to prevent a recurrence. Way Forward I am pursuing further legal action for breach of contract, financial loss and consumer rights violations I expect this matter to be treated with urgency and professionalism.
56 replies
12 months ago
Bad Service and Legal Matter
I have been having issues with Uber eats for yeas now. With their *****ulent drivers. I have raised several issues and was never refunded when the drivers don't deliver my orders. Yesterday I expirienced an issue where the driver refused to come to my door to drop of the order. He insisted that my kids who ate 7 and 4 walk to the security gate to meet him there, which is quite a distance from our house. He was rude and unprofessional that he left with the food and never communicated dispute me raising the issue with Uber eats help and making effort to contact him. This is not the first time it has happened and in all instances I have not been refunded. I am now working on opening a legal case against Uber eats and the specific drivers who have also used *****ulent documents to access the building and estate without my knowledge or granting of access.
0 replies
22 months ago
*****
Formal Complaint Regarding Service Issues at Virgin Active Moreleta Branch and Head Office I am writing to formally lodge a complaint regarding the unacceptable service my family and I have received from Virgin Active, both at the Moreleta branch and from the head office. We have been members for over three months and have experienced multiple issues that have yet to be resolved. 1. **Overcharging and Incorrect Fees**: Our accounts have been overcharged, and we were billed twice for the activation fee. Despite promises of discounts, these have not been app**** to our account. 2. **Unfulfilled Membership Promises**: We have not received the membership bags that were promised upon signing up. 3. **Lack of Response and Resolution**: Despite escalating our issues from the sales representative to branch management, our complaints have been ignored. We have not received our refunds, our bags, or any rectification of our account discrepancies. 4. **Impact on Vitality Program**: Due to these ongoing issues, we have lost out on discounts and rewards from our Vitality program. This is highly disheartening, as it seems nobody cares to investigate or follow up on our complaints. We request the following actions to rectify this situation: - A full refund of the overcharged amounts, including the double-charged activation fee. - Application of all promised discounts and compensation for the lost Vitality rewards for the past months. - Immediate provision of the promised membership bags. We expect these issues to be resolved promptly and look forward to your swift response. This experience has been extremely disappointing and does not reflect the professional standards we expected from Virgin Active. Thank you for your immediate attention to this matter.
0 replies
37 months ago
I want my money back
I have now been told to drive to their Sandton office to get my matter resolved. I am shattered by the level of disrespect and the " Don't care attitude" I dont know how much time ive spent today on the phone with them trying to resolve this and they have just transferred me from pillar to post. I just spoke to another manager called Vanitha Pillay who also keeps telling me a query has been logged . I am out of options to be honest. I just want to close the bank account and never have to deal with discovery again to be honest. how do I drive to discovery Sandton when i live all the way in Pretoria east with petrol they will not even compensate. I have been loyal client for over 4 years now and this is what I get from them. If anything i regret the day i opened this bank account.
53 replies
37 months ago
I want my money back
very disappointment with discovery , been back and forth with them regarding rejected payment. I followed up with the UK bank and they have since not received the reversed amount. i have been on the line with them for over an half an hour on hold. No one is willing to assist. This payment was rejected on the 20th of Feb and ever since have not received any response. the line hung up and i called them again provided the case ref number and now speaking to a different consultant who I need to re-explain the situation . I'm honestly fed up with discovery
212 replies
38 months ago
Worst Customer service
So i have been banking with discovery since 2019. I recently started a new job based in UK and my salary is paid in pounds. I called this morning spoke to a consultant name Mbali - who refused to provide their last name. She was very incompetent in her job and could not assist in explaining what is happening and why my money has not been release and what is the hold up the payment. She couldn't provide me with information , kept telling me this is how discovery works. they don't accept International Payments i then asked to speak to her manager, who also could not provide me with product information and kept telling me that discovery rejects international payments made in foreign currency i asked for the product and services manager for better understanding and clarity since both consultant and supervisor and not equipped with enough information to answer some of my question. I need urgent assistance, i regret having to bank with discovery. Had i known this information pre-hand i would not have switched my salary to be paid in this. i need to know where my money is so that i can inform my employer that i am changing banks.
53 replies
38 months ago
We want our money back and the refund for all emotional and personal damage caused
They have scammed us our money after selling our house. They refuse to give us a break down on costs and are not willing to give back our utility costs back. Princess the lady that is handling my mom's file and the white lawyer who process payments have tried to bribe us to not take the matter further when my mom and I went there to demand our money back. It's been over 7 months since the house is sold and till today they refuse to refund us what is due to us. We have reported the matter to the legal society, who are busy with the case and also engaged the media for assistance since we have not received and feedback from the legal society. We want our money back with a full report and break down of costs. I am not going to let this matter rest. We have emails and phone calls as evidence and support that they have been lying to us and taking us for granted. I am willing to sue them for every little cent they have costs me and my family and the stress and trauma cause on my mother.
0 replies
38 months ago
I want my money
I have a retirement annuity with old mutual. They have scammed me my money and have not paid me. The financial advisor I am with is not assisting me with this and they have charged my so much tax. I have been calling and emailing them regarding my money and no one wants to answer me. I have requested the ombudsman to asssis and waiting for their response. This has been happening for some years I feel like they have misused my funds and no one wants to take up accountability and responsibility. I want to change financial advisors as Andre is useless and does not do his job.
265 replies
39 months ago
Poor Service
I called FNB on the 1st of Jan reporting a fraudulent transaction that went off my account. The consultant promised to log a fraud case and never did. An amount of R15 then later R535 went of my account for some online transaction I do not know about. I immediately block my account and ask for a case number which I did not receive. I requested for a new card to be oreded, it's been over 3 weeks now without my card, I was issued a new temporary card and have not received any update. I am on the private wealth option and my so called private banker has not assisted me with anything. I have started the process of moving my things over to Discovery Bank because of the pathetic service I have been receiving from FNB. I've complained numerous times about my private banker, whom I've begged for over months to set up a meeting with me to iron out issues and I have since then not received any feedback. I'm frustrated, annoyed with FNB and Hate banking with them. The only reason I am still with them is for certain transactions which only FNB can do and this frustrates me. I've asked over 4 years now for my residential address to change and till this day it has not been changed. I don't know why I put up with this but I have decided to take on the legal route because this has affected me so bad and do not see why I have to continue being nice to a bank that doesn't even follow its slogan
132 replies
41 months ago
Fraudsters
I paid off my loan and they added fees post payment and they don't want to send me my paid up letter. Telling me about interest that are still outstanding. How do they charge interest in a paid off account. I waste time calling them
264 replies
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