Active since Oct 2016
6
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6 reviews36 months ago
201162573888
I ordered takkies online for my little girls on the28th of April and I only collected my order from Springs mall today the 6th of May to my surprise the shoes are a wrong size, the left 1 is a size 8 and the right one is a size 7 and they are sold out This is so unacceptable and it’s the second time this is happening, it’s such an inconvenience, Can you please deliver the right size I need size 6 and come collect the incorrect pair , I refuse to waste my money going around looking for the right pair like I did the last time This is so unacceptable
159 replies
41 months ago
P1358097447
Good day I placed an order on the 25th of Nov and I have received most of the items I ordered within 3 working days however the items I ordered from sportscene I haven’t received them and when I track them it shows that they are still at the warehouse so basically there has been no movement from the day I placed an order You advertise that you deliver within 3 to 5 working days but unfortunately I haven’t received them and 5 workings days have passed I sent an email through on Friday the 2nd ticket number CS-1097752 and my query was resolved without me receiving any communication from the online department, can I have my items or refund if you don’t have them Regards Sesi
132 replies
44 months ago
Damaged shoes Ref AR1171639
Ref:AR117639 I sent an through on the 7th of September explaining the situation, I bought my daughter Edgars branded school shoes at Springs mall,on the 25th of July,I lost the receipt, in less than a month they were damaged On Friday the 9th of September, I received an email from Victor confirming that he has received my email that I must revert to the Springs mall returns policy, I replied back to his email, it doesn’t make sense what is the company procedure, because Springs mall is a branch but the company as whole has a process that they follow, so when he referred me to the store where I bought the shoes does it mean that each and every store had a different returns policy? Can I kindly get prompt assistance. All am asking for is a gift voucher so that I can get my daughter a new pair of shoes
536 replies
64 months ago
Late estate harassment
My dad passed away on the 7th of August 2020 we went to Woolworths Springs mall to report his death and we left his death certificate and ID copy as well and I even called in a week later as I was told by the head office that he had a credit life insurance on his acc to my surprise we are still receiving calls. Yollie called in today telling us that the acc has been handed over, I don’t know how because he had a credit life insurance on the acc Please sort this out today I emailed documents through again to manecia@aragroup.co.za hope this will be sorted out Acc 6007 8501 6562 5185 Your service sucks and we still mourning the death of our father yet you keep on harrasing us
0 replies
68 months ago
Supermagondovious service received from Blanche
The service we received from Blanche is way beyond excellent, she exceeded our expectations in every way possible, From the day I told her about my dads passing she was so understanding and even though we were caught up in a lot she made sure she reminded us of the docs we needed to send daily Thanks a lot Blanche you are an asset to the company
0 replies
84 months ago
****ed
evening I bought a dress at the fix Springs mall on the 26th of Jan and i only had a chance to wear it today because i was sick for 2 months; only realised today that the zip is not working;luckly it was still in its original packaging and the till slip was still in the bag;with the price tag still attached i read the terms and conditions and it stated i can return it within 6 months of purchase if there is a problem with the item; went to the fix east rand mall and i was accused that i was the one that broke the zip? Their final word was i have to return it where i bought it cause Its gonna be aloss to them?is this how you treat your customers??please advise what do i need to do from here cause i cant take a dress i have never worn for a new zip wheres your policy clearly states i can take it back Regards NS VIlakazi
112 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)