PG
Pr G
Active since Jul 2011
19
Reviews
0
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Reviews
19 reviews2 months ago
***** case closed without explanation on how my account was breached
I am extremely concerned and disappointed with the handling of my ***** case. A *****ulent transaction in excess of R40 000 was processed on my account on Feb 6th without my authorisation and, to my knowledge, without any OTP verification being requested from me. I immediately reported the matter, submitted the required affidavit, and followed all instructions given by the bank. While I appreciate that the funds were eventually refunded, the case has now been closed with no explanation as to: • How my account was breached • How such a large amount was authorised • Why no OTP or verification was triggered • What the outcome of the investigation was I have sent multiple follow-up emails requesting feedback and clarity. The only response I initially received was that it would take up to 14 days to resolve. Since then, there has been silence. No findings, no technical explanation, no reassurance about the security of my account going forward. As a client, I believe I am entitled to transparency. Simply refunding the money does not address the root cause of the breach. I need to understand how this happened and what safeguards failed, especially when an amount of this magnitude was processed. I am now placing this formal complaint because I am not being taken seriously through normal channels. I request a detailed written response explaining the outcome of the investigation and how this *****ulent transaction was authorised.
265 replies
32 months ago
Zero Stars for *****sters
Be aware of this company that is the same company as RELIABLE PLUMBERS. They have ****med many people including myself. Search reliable plumbers on hello peter. We paid R20 k for leak detection and repairs. Even after requesting several times the breakdown of costs he did not give this. He did not give us the leak detection report as well. This is his tactics. He then sent an additional exorbitant quote for more work to be done.. apparently we needed to change other pipes also. However when I asked his team on site they knew nothing about more piping that needed to be done. Charl Devilliers the owner will request 80 percent deposits and then will not show up to do the work. Most of the money is requested for payment on Fridays. He will then make excuses about no stock of pipes etc. We took leave from work, also canceled holiday plans as he told us they will come on the public holiday for not pitching up but never did. We eventually asked for our deposit money back whereby he only paid a portion. He blocked my husband and myself. We emailed him our letter of demand apart from also requesting this via sms and whatsap previously. It is now past 14 days and he has not given us back R 5837.50 of the deposit paid (no work done for this). I will now be pressing charges and reporting this to DTI, contractors board and the plumbing board.
0 replies
68 months ago
Bad service - instant voucher
My husband sent an instant voucher to 0678678988 on 7 Sept and it reflects accordingly in his bank statement. The person didn't get it and we were told this today. We had the voucher resent today via the self help service only to be told it was not received again. I tested the service on myself today and it worked perfectly. This has put us in an extremely terrible situation as we are indirectly accused by the receipt and his employer of not having paid the money. Please investigate this further as this is unacceptable! I would like to know where this voucher is and why it is not sent out to the intended recipient. Please provide a formal investigative report so I can send this to these people!
268 replies
85 months ago
Awful incompetent service!
Worst service along with the complaint for another service provider i made in 2016 (unresolved and basically ignored) . Standard bank service providers were here yesterday for the 3rd day still trying to figure out whats going on. For 33k quote from then to the bank this is the level of service not forgetting my 3k excess which is shocking.Several items stated on the quote were not put!! I have had to query this several times where the contractor then has a dumb look on his face. After day 3 the service provider wanted to come out Friday again as he is not finished being day 4!!!!!!!!! He has now sent a message this morning apologising wont make today will come Tuesday as if we have nothing better to do than wait for his incompetency to grace us with his presence. This is totally unacceptable! Our intercoms are still not working which was properly done and installed by xx and previously by our security company and our alarm which was properly done and installed by our security company and properly programmed is still not done. Our fence is done as they joined the broken fence which I dont agree with but the enegiser is now on. I wanted the broken strands replaced and done compliantly but apparently you standard bank doesnt do this. They repair before replacing. They need to confirm my fence COC is still valid! This service provider had a different sub contractor for cameras and that has been completed. I have asked for better service from competent service providers from the bank. Here, quotes are inflated to get higher excesses out of us. Is this planned? This provider quoted for alarm siren, two intercom gate stations, a paradox keypad which he had no intention of using. Even after i queried he acted as if he didnt know what i was talking about. He had 3 paradox polyhones and he only used one. Who knows what else. STANDARD BANK and their service provider refused to give me the scope of works and now i know why. I received this through my persistence. After me complaining about them they still subjected us to this and expect us to be fine with this service not to mention their consultant (having the audacidy to tell me 'they are paying the service provider when I quried the scope of works explaining i need to i verify that the company is doing and bringing on site what they quote for !!! So i must forget our monthly contributions to the insurance and the high excess we are subjected to and accept their incompetent workforce because the bank is paying?? Standard bank send another competent company to complete this job. I do not want this company back at my house!!!
56 replies
94 months ago
INCOMPETENT DISCOVERY WONT PAY MY CLAIM FROM HOSPITAL ACCOUNT!!
My son was booked in the day clinic for a dental procedure. I have been back and forth with discovery to correct the claim and pay monies owed to me as I paid the dentist in full for the procedure and required discovery to pay me. I am shocked at the incompetency. I am still awaiting payment. They constantly reject the claim taking it from my savings (my savings is depleted) whereas this is a claim from my hospital account as my son was in the day hospital and also because of the fact that discovery paid the hospital account but not the dentist as they want to pay the dentist from my savings... This is a joke! I have called in several times, had the dentist submit updated claim and have this sorted out. I was promised it would be rectified soonest as its almost a month overdue now.
106 replies
95 months ago
Rude customer Care Consultants at Standardbank
I followed up on my claim today as the assessor who visited me told me to do so in order to find out when I will be paid out. I was assisted by Riad Darren who seemed to be getting annoyed and raised his voice with me. He doesn't seem he knows what is going on. He stated that my flooring quote will only be authorized once my building works is done (which I need to be paid out for). He seemed confused so I asked him to find out from the assessor . I asked him to get back to me asap within an hour if possible as I need to be paid out for this in order to get the flooring authorized. Honestly he doesn't seem to know what is happening hence I asked him to find out from the assessor asap and let me know. He was condescending in his tone and extremely rude and unhelpful!
106 replies
96 months ago
Miway treats clients like criminals
I had a claim for a power surge on my TV. I had explained to the consultant that the service provider I initially submitted my TV for assessment to (on a personal basis) indicated there was a power surge and then changed his story once I wanted to submit a report to insurance as I would no longer require him to fix the TV. I was treated as if I had something to hide. I was investigated, had a drive around my home whilst I was in work as well as had the TV at the service provider's premises already inspected even though I had made arrangements with the consultant to have the service provider inspect the TV the next day at my home when I had picked it up. I was interviewed at my place of work with a tape recorder and was told that indeed under 'special circumstances' this was the process. Further to this I was called again to reiterate the conversation the consultant had with my initial service provider and how he mentioned that under no circumstances there was a power surge. I indicated I would await feedback from MIWAY assessors. I also made it known that irrespective of the outcome of reassessment I would not continue using MIWAY as my service provider. I question what my special circumstances were. All this for a total claim of R3850, excess of which I will be paying R1500. Yes the claim was approved as I insisted that your service provider inspect the TV and give a second opinion. Once all is sorted out, I will not continue doing business with you. The manner in which clients are treated is appalling.
265 replies
102 months ago
DON'T USE STANDARD BANK SERVICE - PATHETIC STAFF AND SERVICE
Claim logged on 31 October for lightning damage 16/099947 Hl****03184 still no service received. Security compromised. Company who did not fix my gate from 2016 called me to come and view the current years claim to which I objected. I requested a new service provider who is competent and has the ability of fixing and completing the job. Refer to complaints from 2016. I have logged several complaints. I have sent several emails to Abegracia Fisher as she logged the call. She doesn't have the decency to get back to me. Received feedback on Nov 27 from Karabo Thusi as I have been forwarding complaints to complaints dept.- standard email which mentioned contact for any queries which I have emailed and tried calling. no response. Complaint logged to hellopeter with claim number 16/09994 is still outstanding for a year. Security compromised. Logged several complaints. all on emails and phone calls. No feedback to this day. On Oct 31 Marisa Cameron replied to an email only to say Martha Motsamai will assist as she is away until Feb 2018. She apologised for the delay. This is a delay of a year. I have still not heard anything from Martha. how pathetic!! I am fed up with standardbank. I tried again calling the call centre for insurance claims to get feedback - no one answers!!! on various occassions I was on hold almost 45 minutes where I had to give up and put the phone down and try and email persons involved. I just want my electric fence, intercoms, gate access sorted out so that I can leave this pathetic excuse of an insurance company and move to a new company!!!
420 replies
113 months ago
AWFUL PATHETIC DON'T CARE ATTITUDES
<p>My gate was struck by lightning Mid Dec and now there is a huge security risk at my home. I stressed the risk but no one at this Bank cares!!we were told by the assessor to get a quote from a contractor as they were too busy. I asked standardbank if we could do the repairs and submit the claim to which I was told it's not possible. submitted quote to assessor on Dec 14 last year!! A lady from E&E Assessing and Trading acknowledged receipt and we still heard nothing after following up. then submitted it to standardbank Annelize Hall. Did a few follow ups specifically with her in Dec with no success. Awful service. Called on the 9th Jan 2017 and spoke to Mashiko from the bank who said a contractor will come out as I specifically mentioned I don't want to coordinate getting a contractor after being told I can't and I want them to sort it out and be liable for any poor workmanship. She told me she will call them that day. Called again on the 10th spoke to Tumi, who said Mashiko had not called the contractor and Tumi said she will. She said contractor will call me on the 10th or 11th to make arrangements for repair. still waiting. I also asked that a manager call me to which she said she will make sure he calls me but assured me the contractor will call. Still nothing! Pathetic service from an insurance company that does not care about the safety of their clients and client's home. Yet I'm paying my fee every month!!!! I'm So fed up with receiving pathetic service. My sister moved all her accounts from Standard Bank and I am thinking of doing the same and getting my husband to do the same as well!</p>
112 replies
117 months ago
pathetic service
<p>This company is a joke. I have had awful service and would rather save up for better lawyers with better experience and service. People please don't waste your money. I had to pick a star rating of one as this app didn't give me the option of zero!</p> <p>Please deregister me. I no longer wish to subscribe. Send me confirmation of my deregistration. Do not continue to debit my account</p>
53 replies
Review Distribution
5 Star
1 (5.2631578947368425%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
8 (42.10526315789474%)
1 Star
10 (52.63157894736842%)