Active since Oct 2016
8
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Reviews
8 reviews5 months ago
********* and Pathetic
Horrible service and don't care attitude. A Vodacom franchises commited ***** and I have been back and forth with them since March. I was so tired of this that I decided to pay the amount they said inside them in good faith as I needed this drama to end to get my numbers and upgrade my agiing phones. After paying the amount which until today they have not sent me a statement for and I have requested several times. They have soft locked my lines and said I must wait 14 days for an invesyinto Thier own crimes and against what was agreed to. The most horrible computonevrn deal with and unfortunately I am forced to as the little guy with no means to fight them to take Thier **** just so that I don't lose my numbers.
212 replies
9 months ago
Alisom Comm & Vodacom Fraduters Beware
Since October last year i have had a account with my billing from Vodacom only to find out that someone @ Alisom committed ***** and upgraded my line without my consent. Since Jan this year i have contacted Vodacom *****, Billings and I dont know how many other departments but just empty promises. They gave me a contact at Alisom Group called Natasha Staniforth who does not reply to your calls or emails so not sure what she does and why i must suffer due to ***** on Vodacom Franchisee fault. Vodacom is just as useless as the poeple at Alisom Group. My only other choice is to go into store and make scene and advise all the customers in store of the ***** that is prevalent at Alisom as i found out that I’m not the first person they did this to and they also had to sort this out after many months
0 replies
10 months ago
RainTalk but you can't Talk
Rainfall. So rain advertises 2 Sims with it's Router but the Sims don't work unless you download the useless rain talk app which is a nightmare. Rain should give Thier customers a discount for false advertising and for trying to use the useless app raintalk cos you can't talk . Only the data works and if it storms then there no Rain coverage another thing to consider of you looking at Rain as an alternative.
106 replies
10 months ago
Vodacom Useless, Pathetic
So its been maybe a month since my last review of this horrible company. And yet to date nothing has been sorted. My line were temporarily opened and now again locked. If incompetence was a company I'm sure Vodacom will be 1st place. Numerous calls from different people. It's kind of reminds me of The ISA spending trillion to only have the Taliban back in power. Utterly useless. Sad part I can't even leave them cos I can't port my number out whilst my account is in arrears. Icasa needs to reveiw the parting and allow people like me in similar situations to not be held random by useless companies.
159 replies
11 months ago
Rain Poor Customer Follow Ups and Feedback
Ever since I received my Rain router and 2 mobile sims, I have had endless issues, and it's been only a week. Poor service or feedback, and although my router seems to be working perfectly fine now after initial problems, both my mobile sims do not work, and after endless calls and emails, there has been no feedback yet; they say it's been escalated. My airtime has run out trying to phone them from my other number to resolve the issue, and still 5 days later, and no feedback unfortunately.
232 replies
11 months ago
Vodacom Pathetic Service
So since writing a few days ago and getting an automated response that someone would contact me. Unfortunately no contact from Vodacom and I am still soft locked.
232 replies
11 months ago
Vodacom pathetic Business Services
A Vodacom Franchise in Pietermaritzburg *****ulently upgraded a line of mine back in October 2024. I have did not pay the difference as I knew there was something wrong. Only After months of back and forth between the accounts department and the fibre department, finally in Feb of 2025 we finally discovered that the issue was a *****ulent upgrade. Anyways after submitting all the documents they required from me My lines not in May is softlocked and my business is solely dependent on my Vodacom Lines, meaning I've lost now 3 days of business and spent over R600 to keep my business running when I shouldn't have. I have told them that I have been with Vodacom for over a decade and they can verify and see that the signature on the upgrade form is not mine and all the supporting documentation is missing but my lines are still offline. This is how they treat loyalty and who will reimburse me for the monies lost and the monies spent to just keep my communication lines open. Pathethic is the word and I will name the franchise should my lines not be back today and furthermore I will deduct all monies spent so far forkeeping my business open or sue them for loos of income should this not be resolved ASAP. The more frustrating part is that they carry on like they are always right and we the customer must suffer while they go investigate something that is pretty straight forward. No Concern and no empathy with the fk u attitude. I also have several reference numbers so you don't know which one to use anymore. I will most likely after 12+ years with Vodacom as a small business so maybe doesn't mean much but will cancel my lines as they come up but the particular line that was upgraded *****ulently I will cancel with immediate effect as this a breach of contract with me and I have now taken out another contract with another supplier and do not wish to contnite with Vodacom and don't a see a need why as I know I wont get reimbursed for my losses.
116 replies
115 months ago
DStv So much more (of a headache)
<p> As of last year July DStv was debiting my account an extra R99.00 every month, for a Decoder Payment Plan I did not take out with them but from another company. When I noticed the extra fees and called DStv their consultant tells me "the other company was charging me for installation and DStv was billing me for the decoder". Since my contract with the other company was verbal I thought, I must have not heard right when I accepted the agreement. Only when the contract ended and DStv continued to still debit the extra fees did I find out that my purchase with the the company had nothing to do with DStv.</p> <p>So I phone DStv, they request my bank statements even though initially they acknowledged the extra payment, nevertheless I sent in all documents asked. After many more phone calls I was told the Finance Department would call me which they did many times as well, first call was to ask if I had taken out any Decoder Payment Plan. Then one day finally a consultant from the Finance Department tells me that after they investigated the matter they found that indeed I did not take out this Decoder Payment Plan, I ask for all moneys to be put straight into my bank account it was debited from. </p> <p>Funny thing is when we wish to view their services they expect their money first but I am waiting for an ongoing two weeks since I was told that I would refuned by their Finance Department.</p> <p>Today I had to phone in again as they are still debiting me the extra fees, their consultant I spoke to tells me they have not canceled the Decoder Payment Plan, UNBELIEVABLE and that they have alot of "Backlog" . What does that have to do with me, I have been a good customer for many years now. DStv, your service is really sloppy, everytime I phone in I have to repeat the issue, what kind of records do you keep.</p> <p>I do not think I will remain a customer.</p>
210 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
7 (87.5%)