Active since Oct 2016
6
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Reviews
6 reviews36 months ago
Great service
Great price and great service. We had to replace our Call Centre's carpets and had to work around best times to complete. The guys went out of their way to help move desks and put in place and was done over 2 Sundays when we were Quiet. Will Highly recommend Graham and his guys to do your carpets etc
53 replies
54 months ago
Non existent service
Trying to get info from your Legal Action department is almost impossible. My Father passed away and we are trying to get his nr and contract cancelled and the final figure sent that we can give to the executor. With that I want to keep my moms phone nr active and not getting all the info that her account will just be the one she pays and not both. All dox and death certificates has been sent as requested. as it seems the store I went to also messed up as when I followed up I was told to send it to cim_legal@mtn.co.za ref 5458863. I asked if I must pay R450 just into the mtn account to keep hers active as I cant have her line cut off because you guys cant give me an straight answer. Been put from person to person spending endless time on the phone. Please get someone to contact me that we can get this sorted without being given the runaround. 073-523-3363
53 replies
78 months ago
Great service
A big thanks to Nomsa Mokoena for helping with my insurance and getting excesses sorted and also getting me a better rate on my premium. Hugely appreciated.
105 replies
89 months ago
Best online Liquor store
This is one of the best online stores for your Liquor purchases, Safe payments, great service, great variety at good prices and very fast Delivery. Currently waiting for my order placed yesterday and cant wait.
0 replies
92 months ago
Parcel not delivered to me
I got an SMS on the 01/10/2018 that my parcel is out on delivery and end of the day I still did not receive anything. On the 2nd after I complained received a call after 12 and they said they will sort and get my parcel to me as they delivered it elsewhere even though my delivery address is as clear as can be. They would have kept me updated but no such luck. We are now on the 03rd and still nothing and no feedback. Pathetic Service, wont use them as a courier service.
0 replies
115 months ago
Useless service
<p>MTN Useless Service</p> <p>So after 48hrs MTN South Africa still did not get back to me regarding my 3 logged issues that has been coming for months ref ********** 88.</p> <p>1. Refund of R347.87 for charging on a service that is not being provided as it supposed to be making me call every month and fight as when I eventual get something it is the invoices and not calls and calling back as I don't receive feedback then another call is logged. Part of this refund is because your staff loaded a incorrect bolt on bundle and made me loose the megs and then going into out of bundle rates that you will also pay for and all the itimised billing and Addhiock itimised printing you are charging for something im already paying for.</p> <p>2. No itemized calls billing received even though i have requested for it numerous times and also paying for it. Colleagues can get their on Mtn site but not me. Been promised a few times they will sort this out. I'm now 2 month behind on claims I make with the company for work related calls as you guys are to useless to actually do your job and send this to me or getting my account right so I can do it myself without dealing with anyone.</p> <p>3. Cancellation of contract, As MTN is in breach of contract not upholding their side of the service i'm paying for. I wont pay anything in or extra as you have been messing me around since May 2016 and you can go trace all the calls I made and got frustrated with agents that cant even get the basics right or sort any of my problems.</p> <p>Ref nrs: ********** , ********** 35, ********** 22, ********** 42, ********** 05, ********** 11, req ********** , req ********** , req ********** , ********** 31, ********** 4, ********** 03, ********** 88, ********** 88.<br />There is some i did not capture or where the line got cut off and no one gets back to you.</p> <p>MTN even ignored a query through the consumer ombudsman ref: 201 ********** 871 logged on the 22/09/2016 where they where given 15 days to respond and did not do so.</p> <p>Unless you want this kind of service from a Service Provider (Non Service Provider) I would say dont renew your contract with them and move on to someone else. This is after almost 24years with them through Autopage, no problems with Autopage till MTN took over.</p>
525 replies
Review Distribution
5 Star
3 (50%)
4 Star
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1 Star
3 (50%)