SM
Sibusiso M
Active since Oct 2016
8
Reviews
0
Industries
Reviews
8 reviews61 months ago
Terrible experience with these panel beaters!!!
My vehicle was in an accident in 2019. We got it back in 2020, however the panel beater cut off the part that had the vin plate. Since 2020 to date we have been communicating back and forth with emails regarding our vin plate. They have been terrible with helping us and it has been a nightmare trying to get assistance from them.
0 replies
61 months ago
The worst panel beaters in New Castle!
My vehicle was in an accident in 2019. We got it back in 2020, however the panel beater cut off the part that had the vin plate. Since 2020 to date we have been communicating back and forth with emails regarding re-printing our vin plate. They have been terrible with helping us and it has been a nightmare trying to get assistance from them. Some things such as the engine caps were missing and we had to go back and request things such as carpets and others which were missing from the car.
0 replies
61 months ago
Terrible experience with VIN plate re-print
My vehicle was in an accident in 2019. We got it back in 2020, however the panel beater cut off the part that had the vin plate. Since 2020 to date we have been communicating back and forth with emails regarding Ford New Castle re-printing our vin plate. They have been terrible with helping us and it has been a nightmare trying to get assistance from them.
0 replies
76 months ago
DSTV unprofessional and ****py service!
I have been off DSTV for a year because of their ****py service. I came back in October 2019 on the compact plus subscription with no PVR functionalities. Come January they automatically change my subscription without notification to Premium and they bill me on that. At that time I am not aware and I didn't even use any of the additional channels that they added nor any PVR functionality. The call centre lady agrees that it was their fault but she insist that I still need to pay for PVR because I enabled it on the 05th January @ 1h00 am. Why the hell would I wake up and bother enabling the PVR because all they have is repeats and the only reason I subscribed was for Disney Junior for the kids. I shouldn't have bothered with you guys. What an awful service from a lady I tried escalating to her name Olwethu and it seems she is a manager who is blank and doesn't know what she is doing. I asked for a complaints line or email she says she doesn't know. Anyway I cancelled everything and I shouldn't have bothered going back.
112 replies
76 months ago
MTN Insurance and Guardrisk are a fraud
My phone which is insured with MTN Insurance fell on the 14th of December and the screen cracked which resulted to it malfunctioning. I called MTN insurance on the 17th of December and lodged a claim. To my surprise I was then advised by the call centre agent that the administrators have changed from Pinnacle marketing to Guard risk insurance. I had not previously received any communication stating that the insurance administrators have changed. The call centre agent then sends me the new claim forms and complete and send them the following day. I followed up on the claim since December however I only got proper feedback on the 16th January 2020. The feedback I got informed me that my claim was declined. 1. Nobody notified me that the administrators have changed to guard risk. 2. Guard risk quoted a clause on the declined letter while I don’t have any existing agreement or contract with guard risk. 3. I have been with MTN insurance (Pinnacle marketing) for years and have chosen their most comprehensive cover and this is not the first time that I am claiming and have received great service in time unlike guard risk. If the administrator changed why didn't they send us an updated policy document so that I can bind myself on the new administrator rules? When I took the insurance I only signed a one pager and it didn't have the quoted clause. 4. Their service is very poor because they never kept to their SLA of 14 days. 5. I took my sim card out of the phone after It no longer worked and that is another reason they stated of their declining my letter. Who in their right mind keeps a sim card in a phone that isn't working?
117 replies
76 months ago
Poor Service from MTN Insurance and Guard Risk
My phone which is insured with MTN Insurance fell on the 14th of December and the screen cracked which resulted to it malfunctioning. I called MTN insurance on the 17th of December and lodged a claim. To my surprise I was then advised by the call centre agent that the administrators have changed from Pinnacle marketing to Guard risk insurance. I had not previously received any communication stating that the insurance administrators have changed. The call centre agent then sends me the new claim forms and complete and send them the following day. I followed up on the claim since December however I only got proper feedback on the 16th January 2020. The feedback I got informed me that my claim was declined. 1. Nobody notified me that the administrators have changed to guard risk. 2. Guard risk quoted a clause on the declined letter while I don’t have any existing agreement or contract with guard risk. 3. I have been with MTN insurance (Pinnacle marketing) for years and have chosen their most comprehensive cover and this is not the first time that I am claiming and have received great service in time unlike guard risk. If the administrator changed why didn't they send us an updated policy document so that I can bind myself on the new administrator rules? When I took the insurance I only signed a one pager and it didn't have the quoted clause. 4. Their service is very poor because they never kept to their SLA of 14 days. 5. I took my sim card out of the phone after It no longer worked and that is another reason they stated of their declining my letter. Who in their right mind keeps a sim card in a phone that isn't working?
61 replies
107 months ago
Incompetent management s****s and bad service
<p>MTN ****arney contacted me to tell me I was due for an upgrade on the 22th June 2017. I upgraded to a Samsung S8 edge plus. After 4 days which was within 7 day warranty the phone's screen started flashing and changing colours. Went there on the 26th and both the consultant and supervisor "Tieho" at the store agreed to give me a new phone and asked me which color do I prefer. A few minutes after the supervisor changes his mind and says it should go for inspection. I couldn't understand why the sudden change however I opted to rather cancel the upgrade if this is the kind of service I am getting. I ended up living the phone there because they didn't want to give me a new phone.</p> <p> </p> <p>I’ve followed the MTN complaint procedure and even sent an e-mail to ********** and I haven’t received any feedback accept from ********** I've called the area manager "Fred" numerous times and he isn't picking up my calls. The last time I spoke to him, he advised that they were wrong and the phone needed to go for inspection prior to cancellation. I've followed up with the query since the 26th till now I have had no feedback even from ********** I have no other choice but to reverse whatever amount that they debit from my account because I wont pay for something that I dont have and I am not using.</p> <p> </p> <p>I wonder why did I bother going back to MTN. They can't resolve nor assist.</p>
56 replies
115 months ago
MTN overchaged me and doesnt want to credit me back! Bad service.
<p> I have had contracts with MTN for years however for a 1st time complainant I feel my query wasn’t handled properly even the investigations that were done by different consultants showed the inconsistency and lack of knowledge of their own systems.</p> <p> </p> <p>I currently have two contracts with MTN and my complain is referring to the contract for number 083 ********** . On a monthly basis I receive 500 MB data, 100 minutes and 200 sms’s.</p> <p> </p> <p>· In July and August I erroneously purchased recurring data bundles through *141*2# which gave me data bundles of 1.44 Gb for July and 1.77 Gb in August. </p> <p>· After seeing that they were overcharging me on my debit order I phoned on the 22nd of August to find out what was the problem and I was advised that I selected recurring data bundles.</p> <p>· I then immediately cancelled through *141*5#. The consultant promised me that I will not be billed again in September for this.</p> <p>· Unfortunate for me I have been overcharged again in September regardless of the fact that I cancelled and I didn’t receive any additional data.</p> <p>· I’ve called 808 on the 24th, 26th, 28th and today 31st and still nothing has been done. I have requested that they credit back the difference that I was debited in September and today to make things worse a rude manager Sandile whom I asked after not getting any joy from the consultant tells me that “you won’t be paid back no matter what you do”.</p> <p>· I have mentioned time and again that I will cancel the debit order if I’m not credited back and lay a complain because I am not getting any joy from them.</p> <p> </p> <p>I am being penalised for something that I didn’t get whilst I previously accepted my wrong. There is no sign of Treating Customers Fairly from MTN</p>
135 replies
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8 (100%)