MK
Moipone Kutwane - Makhanya
Active since Oct 2016
13
Reviews
0
Industries
Reviews
13 reviews19 months ago
Poor service
There's a divorce order claim against me which was submitted in March 2024 and it is still not finalized, the money was withdrawn from me in July and the claimant has not yet received his money...tax directive was finalized in mid August and apparently the QA found an error from the Administrator who is nothing but all excuses inclusive of the whole team because the case has been escalated several times and still no joy. Now my claim for two pot cannot be processed because of someone's incompetency.
212 replies
22 months ago
**** membership
I would like to report the agent that swiped my card in the name of getting a voucher R500 to use @Shoprite/Pick n pay,he said that the voucher will be loaded onto my card Also he said that he will need a paper trail of my details to show who they gave the voucher to. I refused to give him all the details after noticing that he was actually completing a membership form and so I took the form thinking that he would not have my details because I didn't want the membership. Surprisingly, the debit order of R280 went off my account for which plan I had...that I don't even know. I am really not happy with the fact that they were campaigning at the Germiston Taxi rank ,taking advantage of people and deceiving them by promising the FREE vouchers which I didn't even get. I called the company asking if the debit order can be reversed and unfortunately I was told that is not possible instead the "cover" can be cancelled which I believe it is cancelled.
0 replies
22 months ago
**** membership
I would like to report the agent that swiped my card in the name of getting a voucher R500 to use @Shoprite/Pick n pay,he said that the voucher will be loaded onto my card Also he said that he will need a paper trail of my details to show who they gave the voucher to. I refused to give him all the details after noticing that he was actually completing a membership form and so I took the form thinking that he would not have my details because I didn't want the membership. Surprisingly, the debit order of R280 went off my account for which plan I had...that I don't even know. I am really not happy with the fact that they were campaigning at the Germiston Taxi rank ,taking advantage of people and deceiving them by promising the FREE vouchers which I didn't even get. I called the company asking if the debit order can be reversed and unfortunately I was told that is not possible instead the "cover" can be cancelled which I believe it is cancelled.
0 replies
40 months ago
Statement with no letterhead
I called the head office to request my statement and it was sent me as a "copy and paste" on a plain document with no reference. I called to request the statement on a company letterhead with my policy number as reference and Phindile Malobola responded by saying "Unfortunately our statement does not have a letter head". To my understanding, logically a legitimate and registered company/service provider should have a letterhead, now what is wrong with Baroka funerals...that I don't know. 2. I've requested to add 2 kids and my nephew on my existing policy which I paid R250 and I was told by Kedibone Hlogwane that my premium will change to +/-R500 because the the company has changed the underwriter to Kingprice from Old mutual, and I asked why I wasn't notified...she claimed that the sms's sent to July have "bounced" on their side and unfortunately I couldn't add my dependents due to affordability. 3. On the 23rd December, I received an sms " to avoid 30% increase Baroka offers a free burial service of R15K in 2023. Insured value changes. Premium & Service benefit remain the same." With all of this offsides, I am disappointed.
0 replies
49 months ago
Acknowledged complain
After my review on both Hello peter and the service providers website, I was called by the store manager to apologize for the poor service and she requested that I come through to the store for the free service.
0 replies
50 months ago
1st time bad experience.
On the 16th March 2022 I went to Mall of Africa for a free installation and free styling for the wig I bought online on the 8th March 2022 , so I met a lady by the name of Nobuhle who referred to Siya to do my hair. Siya's treatment was awful, she kept saying my hair is oily and that she can't do any desired style and that there's no other installation besides putting the wig on like a hat, she discouraged me of knitting "if that's the right word" the wig on and washing it because she knocked off @6pm but the store officially closes @8pm. The lady (Siya) when she was hair drying my hair was careless and she was using force to dry hair. So I complained to Nobuhle about the service from Siya and she immediately addressed the issue with the lady and she apologized with an attitude showing no remorse. Nobuhle wrote me her contact number saying I should contact her this week so I can call her and follow-up on the issue as she will inform her manager, unfortunately she does not answer her phone.
0 replies
56 months ago
System manipulation leads to poor service
Since standing on queue 8:30 am, poor service no tickets issued when you enter the bank because their delayed services. We entered inside the bank 10:53 and now is 11:20 no tickets issued, no one wants to take responsibility and the manager is running like a headless chicken.
0 replies
80 months ago
Great service
Jade Phillips is always helpful since day one I joined the insurance...consultants like her are much needed nation wide. Thank you for being a great help to me
105 replies
82 months ago
CALL NEGLIGENCE
Contact centre agent from Alberton just decided to mute the call for almost 15 minutes just after I asked why would she put me on hold as if she's checking or waiting on the system for something, 1st thing at hand I asked is she just going to assist me without any verification and she said is not necessary until there's case opened...funny enough just before you go through an agent, you are given a "case number" irregardless that I called for an existing case. I don't know how to put this, but I think some people gets too comfortable after the job. People needs to be reminded on how bad they needed the job because it seems like they forget.
0 replies
83 months ago
I DON'T HAVE WORDS ABOUT HOW I FEEL ABOUT NEDBANK
Just after the frustration I had last week of 1. depositing money at the ATM on the 31st May to be able to transact from the App...unfortunately due to the network I couldn't then told myself I will transact in the morning on the 1st June, then yes the next day when I was about to transact...the money was gone which didn't make sense to me, I panicked...called the bank and I was told that because I deposited money after hours...it will take 24-48 hours for the money to reflect in my account and that didn't make sense to me because I if it wasn't for the network I would have been able to transact and the lady who was assisting me was so rude and couldn't explain why the money was showing on my account on the 31st; 2.Sending money to the wrong mobile number and wait for 7 days hoping the money will reverse back to my account,I escalated the case with the bank wrote a review about it and received a call to tell me now that I made them aware that other banks have functions to stop or reverse an incorrect mobile transaction, they have technicians working on it...pity on my expense; 3.I am now being told that according to the system I transacted on the 4th June and not on the 2nd and now this extends the 7 days which I was advised to have patience for.
56 replies
Review Distribution
5 Star
3 (23.076923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (76.92307692307692%)